Veritas-bu

Re: [Veritas-bu] Top 20 (or so) misunderstood things about NBU

2008-04-02 13:00:10
Subject: Re: [Veritas-bu] Top 20 (or so) misunderstood things about NBU
From: Jared.Seaton AT mylanlabs DOT com
To: "WEAVER, Simon (external)" <simon.weaver AT astrium.eads DOT net>
Date: Wed, 2 Apr 2008 12:20:57 -0400

I agree that you should not have to spend your personal time do anything for work unless of course you like to do that sort of thing (I don't mind whatsoever.)  However, I have read through most of the admin and install guides, and I was given plenty of time to do so, WHILE I was working.

I don't think the problem lies with Veritas/Symantec creating large manuals, but rather with a management that only gives you a week(s), instead of the time it would take you, to read through documentation and become familiar with a product.  I personally spent 5+ months read and testing and reading and testing before upgrade from 5.1 to 6 and by that time I was already fairly familiar with the netbackup line of products from working with 5.1.

For a product as extensive as NetBackup is, I think the guides are a necessity, at the very least the admin and install.  One of the most important for me was the commands guide or unix manpages.

I personally despise quick start guides, unless maybe I want to quickly find a feature of say an iPod, not an Enterprise level application.




Jared M. Seaton
Recovery Administrator
Mylan Inc.
304-554-5926
304-685-1389 (Cell)



"WEAVER, Simon (external)" <simon.weaver AT astrium.eads DOT net>
Sent by: veritas-bu-bounces AT mailman.eng.auburn DOT edu

04/02/2008 10:14 AM

To
"Martin, Jonathan" <JMARTI05 AT intersil DOT com>, VERITAS-BU AT mailman.eng.auburn DOT edu
cc
Subject
Re: [Veritas-bu] Top 20 (or so) misunderstood things about NBU





sorry guys, but I will have to agree.
 
when I implemented 3.4, I was given the CD, and a box of books from Veritas. I was expected to read them in my own time. In fact, the manuals were so big, I had very little choice in the matter. I should not have to give up my own personal time, but I did.
 
I would prefer something short and simple. I do use some PDF's for online agents or seperate licensed products that integrated into NBU, but to be expected to read large manuals is something I just cannot always do.
 
Like Jonathan said, he regrets spending his time reading the manuals, when his own personal time should be with his family. I regret it, but how can I be expected (at the time) to read the manuals, and implement a solution within 1 week!!! it was a case of hands on, learning by my (serious) errors and understanding, and in the end, taking the work home with me.
 
How sad is that !  But I guess we all had to start somewhere.....
 
Thats my 20p worth! and not a penny more :-)
Simon


From: veritas-bu-bounces AT mailman.eng.auburn DOT edu [mailto:veritas-bu-bounces AT mailman.eng.auburn DOT edu] On Behalf Of Martin, Jonathan
Sent:
Wednesday, April 02, 2008 2:51 PM
To:
VERITAS-BU AT mailman.eng.auburn DOT edu
Subject:
Re: [Veritas-bu] Top 20 (or so) misunderstood things about NBU


Hence the "quick start guide."  Thankfully most software vendors seem to have "caught on."  i.e.  I don't want to read 800 pages of technical nonsense, most of which I may never need, to get their product's basic functionality working.  Sure, sure when I want to go configuring Oracle or SAP or SharePoint I need to peruse that length document for technical assist but I don't have that kind of time if all I want to do is run a simple backup on Windows or Linux or whatever.  This is backup software, and I want to do backups with it.  If I wanted a fortnight's read I'd have taken an English class.  Don't get me wrong, I'm not saying that a competent admin doesn't need to be familiar with the ends and out of a product.  But if you are just taking a new software for a "test drive" then why all the hassle?  I never put anything into production without kicking its tires a few times in dev, and what happens if in Dev I found out the product isn't going to meet muster?  I regret all the time spent reading their )!*&#$^ admin guide instead of playing with my wife / kids / Halo 3 / what have you.
 
Just my $.02
 
-Jonathan


From: veritas-bu-bounces AT mailman.eng.auburn DOT edu [mailto:veritas-bu-bounces AT mailman.eng.auburn DOT edu] On Behalf Of Paul Keating
Sent:
Wednesday, April 02, 2008 9:10 AM
To:
Jeff Lightner; VERITAS-BU AT mailman.eng.auburn DOT edu
Subject:
Re: [Veritas-bu] Top 20 (or so) misunderstood things about NBU


 
I have my doubts.
 
You'd be surprised how many folks skip the product manuals and go straight for the O'Reilly books
 
--
-----Original Message-----
From:
veritas-bu-bounces AT mailman.eng.auburn DOT edu [mailto:veritas-bu-bounces AT mailman.eng.auburn DOT edu] On Behalf Of Jeff Lightner
Sent:
April 01, 2008 10:29 AM
To:
bobbyrjw AT comcast DOT net; Curtis Preston; VERITAS-BU AT mailman.eng.auburn DOT edu
Subject:
Re: [Veritas-bu] Top 20 (or so) misunderstood things about NBU

While on the surface it seems reasonable to say look at the manuals/pdfs it seems that someone that went to the effort of buying and reading a 3rd party book probably has already done that so.   Therefore the admonishment would be unnecessary.

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