Veritas-bu

Re: [Veritas-bu] NBU 6.0 MP5 - Jobs queued, not going active

2008-03-10 01:26:57
Subject: Re: [Veritas-bu] NBU 6.0 MP5 - Jobs queued, not going active
From: Abhishek Dhingra1 <abhishek.dhingra AT in.ibm DOT com>
To: "Gregory Demilde" <gdemilde AT gmail DOT com>
Date: Mon, 10 Mar 2008 10:38:58 +0530

I am facing the same issuein my environment, the problem lies with the nbemm daemon, because it is the daemon that allocates the resources , so whenever i face the issue, i just run the command

#nbemm -terminate
#nbemm

It will bring all the queued state backups into the active state.

Also what symantec suggessted me after checkung the logs that there is a memory leak problem with the daemon, please check the top command output at the time you face this situation, nbemm will be consumming the more paging space , and will be in the hung state.


Abhishek Dhingra

IBM Global Services, Delhi,
Email : abhishek.dhingra AT in.ibm DOT com
Mobile : +91-9818675370



"Gregory Demilde" <gdemilde AT gmail DOT com>
Sent by: veritas-bu-bounces AT mailman.eng.auburn DOT edu

09/03/08 04:38 PM

To
"Marianne Van Den Berg" <mvdberg AT stortech.co DOT za>
cc
veritas-bu AT mailman.eng.auburn DOT edu
Subject
Re: [Veritas-bu] NBU 6.0 MP5 - Jobs queued, not going active





Marianne,

Have you already tried ?

# nbpem -terminate
# nbpem

Greg

On Sun, Mar 9, 2008 at 10:51 AM, Marianne Van Den Berg <mvdberg AT stortech.co DOT za> wrote:
 Hope there's a guru out there that's awake and online!!

 

We have logged a priority 1 call with Symantec – they have only 1 engineer on duty trying to handle 5 calls… No idea when we can expect a call back…

 

Everything was running fine till about 7 hours ago.

We are seeing a couple of Active jobs, but they are parent processes only. Over a hundred jobs queued.

bpps shows a large number of nbgenjobs that seem to be hanging. nbgenjob log shows this message (repeated multiple times over last couple of hours):

waiting for Policy Execution Manager callback, verify nbpem is running

 

(nbpem IS running)

 

Master server: Solaris 10, NBU 6.0 MP5.

 

This has happened twice before. Stopping everything on master and all media servers and then restarting one by one 'solves' the problem. I don't see this as a solution – we need to know what's causing this.

 

Any ideas?

 

Regards

Marianne

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--
Gregory DEMILDE
Email :
gdemilde AT gmail DOT com
GSM : +352 691 915620
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