On Sun, Mar 9, 2008 at 10:51 AM, Marianne Van Den Berg <mvdberg AT stortech.co DOT za> wrote:

 Hope there's a guru out there that's awake and online!!

 

We have logged a priority 1 call with Symantec – they have only 1 engineer on duty trying to handle 5 calls… No idea when we can expect a call back…

 

Everything was running fine till about 7 hours ago.

We are seeing a couple of Active jobs, but they are parent processes only. Over a hundred jobs queued.

bpps shows a large number of nbgenjobs that seem to be hanging. nbgenjob log shows this message (repeated multiple times over last couple of hours):

waiting for Policy Execution Manager callback, verify nbpem is running

 

(nbpem IS running)

 

Master server: Solaris 10, NBU 6.0 MP5.

 

This has happened twice before. Stopping everything on master and all media servers and then restarting one by one 'solves' the problem. I don't see this as a solution – we need to know what's causing this.

 

Any ideas?

 

Regards

Marianne

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