Re: [Veritas-bu] Status 25 - Cannot Connect On Socket

Randy,

Have you tired doing a telnet from the client to the master server?
What is the BPCD log saying on the master and client for the transaction?
Are there multiple interfaces on the client?

-Chris

From: veritas-bu-bounces AT mailman.eng.auburn DOT edu [mailto:veritas-bu-bounces AT mailman.eng.auburn DOT edu] On Behalf Of Randy Samora
Sent: Tuesday, January 29, 2008 12:05 PM
To: veritas-bu AT mailman.eng.auburn DOT edu
Subject: [Veritas-bu] Status 25 - Cannot Connect On Socket

I have gone through the steps outlined in the In-depth Troubleshooting Guide for Exit Status Code 25 in Veritas NetBackup (tm) Server / NetBackup Enterprise Server 6.0 but I have one client that continues to fail with a status 25. The client was backing up fine until last Friday. I was told that the server crashed as if someone had unplugged it but it came back up after a reboot. Ever since that time, the backups have failed. All other types of communication are fine except for the actual attempt to backup data.

1. I can bpclntcmd –pn, -hn, -self, -ip and I get proper responses to and from the Master, Media Server and Client.

2. I can nslookup, nbtstat and ping in both directions.

3. I can telnet to bpcd on the client successfully.

4. I uninstalled and reinstalled the client. I even typed in a fake server name along with the other Media Server names and the installation recognized that the server name was bad.

5. I uninstalled 6.0 and reinstalled 5.1 but the job still failed.

6. I uninstalled the clients and pushed the install from the Master to verify communication and the install was successful.

7. When I open the Backup, Archive and Restore GUI on the client, I’m able to browse files from all of the previous backups.

8. If I try to run a user backup from the client, the job also fails with a Status 25 but the failure is immediate where as the backup from the Master will run for 2 hours before failing.

9. The client is on the same subnet as the Master and Media and no firewalls.

10. I defragged the one drive configured on the client.

I cannot backup any data and I cannot connect to the client via Client Properties on the Master Server GUI. When I start a job, bpcd starts on the client but bpbkar32 never starts. I’ve rebooted, uinstalled, reinstalled, lit a few candles and organized an all night vigil and still no luck.

Anyone have any secrets I don’t know about to resolve the issue?

Thanks,
Randy

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