For management, I count successful jobs. They care that our data has 
been protected, and regardless of the number of attempts, it has been. 
We *do* parse out the number of attempts in the report. One successful 
job counts for one job in the report, regardless of how many tries it 
took, same with failures. If a job tries three times to run and fails 
each time, we count it as one failure.

For our admins, I generate a report which details jobs which failed 
initially, but succeeded during subsequent attempts. This can be an 
indication of a problem and if these retries occur frequently, I ask 
them to investigate.

X_S wrote:
> do you guys count retries to the success rates?  number of Job Attempts as 
> opposed to just number of Jobs.  Our overall completion rate is fairly high 
> as well but i too wondered the definition of "success rate"
>
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-- 
===================================

   Steven L. Sesar
   Lead Operating Systems Programmer/Analyst
   UNIX Application Services R101
   The MITRE Corporation
   202 Burlington Road - MS K101
   Bedford, MA 01730
   tel: (781) 271-7702
   fax: (781) 271-2600
   mobile: (617) 519-8933
   email: ssesar AT mitre DOT org

=================================== 

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