Re: [Veritas-bu] 219 errors at certian times of day

We have had the same issue when the network load was high on an overloaded switch. Upgraded the switch and things are fine. You could also moving some backups to balance the load if this is what is happening.

Monte

From: veritas-bu-bounces AT mailman.eng.auburn DOT edu [mailto:veritas-bu-bounces AT mailman.eng.auburn DOT edu] On Behalf Of WEAVER, Simon (external)
Sent: Monday, September 17, 2007 10:33 PM
To: 'Chewning.Bruce'; veritas-bu AT mailman.eng.auburn DOT edu
Subject: Re: [Veritas-bu] 219 errors at certian times of day

Well there is little info to go on. Usually 219 is associated with the process BPSCHED that cannot find, or communicate with the defined storage unit to perform the backup.

you need to look at the BPTM logs, enable logging to full to give a clear idea to where the problem lies?

Is the storage unit configured correctly for the correct amount of drives? What about Multiplexing, has this been configured on the Storage Unit? This allows more jobs to be written to a single tape drive. Could also explain the timing issue you spoke about.

As its SSO, ensure all drives are up and responding correctly. (ie: not in a mixed state).

Finally, look at the logs. Also the Windows event logs, system or application will give more info as well (assume its windows as it was not clear in the email).

HTH sure others will have alternative suggestions to look for :-)

Regards

Simon Weaver
3rd Line Technical Support
Windows Domain Administrator

EADS Astrium Limited, B23AA IM (DCS)
Anchorage Road, Portsmouth, PO3 5PU

Email: Simon.Weaver AT Astrium.eads DOT net

-----Original Message-----
From: veritas-bu-bounces AT mailman.eng.auburn DOT edu [mailto:veritas-bu-bounces AT mailman.eng.auburn DOT edu] On Behalf Of Chewning.Bruce
Sent: Monday, September 17, 2007 10:22 PM
To: veritas-bu AT mailman.eng.auburn DOT edu
Subject: [Veritas-bu] 219 errors at certian times of day

We have a very large sso environment that seems to get a large number of 219 errors at certain times of day (during heavy load on master).

When we check for the available drives for the media server getting the 219, it has drives with ACS status. Investigating with Symantec we found issues connecting with the master in the logs. Backups run fine before and after the rash of 219 errors with no intervention.

Is it possible that the SERVER_CONNECT_TIMEOUT = 60 (default is 30) in the bp.conf will help?

Or are we misinterpreting the directive?

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