|
support.storagetek.com sounds like a good place to
start.
anything hardware related (especially more
problematic) will probably need the arm replaced /
repaired.
Assume you have run any internal diagnostics on the
device?
Regards
Simon Weaver
3rd Line Technical Support
Windows
Domain Administrator
EADS Astrium
Limited, B23AA IM (DCS)
Anchorage Road, Portsmouth, PO3
5PU
Email:
Simon.Weaver AT Astrium.eads DOT net
All,
I have a backup environment
where I have followings:
- STK L700e Tape Library
- SCSI Robotic Control
- ACSLS as Robotic Control Host
- Veritas Netbackup Enterprise 5.1GA
- 6 Unix Media Servers
- MS 2000 Clustered Master Server
During operations, L700e Robotic
Hand Assembly get stuck/dead. Usually this happens when arm assembly has a
media in it. But I have also seen few incidents where robot didn't have any
media in it. It stop working and all subsequent backups/restores get failed.
To fix this, we pull out the media from the arm and give a reset to
library.The frequency of this issue has become too high that this problem
occurs almost every day.
Anyone with any clue? We have tried
followings so far:
- Robotic Hand Assembly replacement (without replacing camera)
- SCSI Cable replacement
- couple of motors replacements
- Dust Cleaning
- etc.
Looking for a
help.
Regards,
This email (including any attachments) may contain confidential and/or privileged information or information otherwise protected from disclosure. If you are not the intended recipient, please notify the sender immediately, do not copy this message or any attachments and do not use it for any purpose or disclose its content to any person, but delete this message and any attachments from your system. Astrium disclaims any and all liability if this email transmission was virus corrupted, altered or falsified.
---------------------------------------------------------------------
Astrium Limited, Registered in England and Wales No. 2449259
Registered Office: Gunnels Wood Road, Stevenage, Hertfordshire, SG1 2AS, England
|
_______________________________________________
Veritas-bu maillist - Veritas-bu AT mailman.eng.auburn DOT edu
http://mailman.eng.auburn.edu/mailman/listinfo/veritas-bu
|
