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Re: [Veritas-bu] )(*@^%)*(&@# Symantec Support
2007-09-06 12:00:47
It might be a good time to ask for his supervisor.
There is no magic preventing tickets from being reopened – he’s
just trying to palm you off which wouldn’t be bad for you since he sounds
like a putz but you ought to make sure his boss knows it.
From:
veritas-bu-bounces AT mailman.eng.auburn DOT edu
[mailto:veritas-bu-bounces AT mailman.eng.auburn DOT edu] On Behalf Of Martin, Jonathan
Sent: Thursday, September 06, 2007
11:02 AM
To:
veritas-bu AT mailman.eng.auburn DOT edu
Subject: [Veritas-bu]
)(*@^%)*(&@# Symantec Support
So I'm working a Netbackup / Oracle
support issue whereby we're having trouble restoring an Oracle database from a
full backup (RMAN keeps asking for incremental tapes we don't have.) The
Support guy suggests we backup the control file, database and archive logs in a
different order to solve the problem. My DBA Runs this by Oracle and they
agree so we make the configuration change, run the backup, and then that
restore hangs after restoring the control files. The Symantec tech tells
me now I've got a new issue and that I need to open a new ticket because he's
closed the original one! I can't believe I pay for this as
"support!" _(*&%@_*#&%_#@&%)@%#
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