Re: [Veritas-bu] Status 14 but with exclude list plus open file disabled

Greetings,

We had similar problems backing up a group of Windows servers through a firewall. The the network traffic was so high
that the connection would be closed by the windows client. I have a workaround (a regristry hack) that seems to work.
If the box is UNIX, there may be parameter you can change in "ifconfig" to help. You may be getting the "14" errors for
another reason, this may help

Here is the regristry hack that we got from Symantec:

Symptom:

Windows 10060 and 10054 TCP/IP errors in the NetBackup logs

Solution:

The 10060 and 10054 errors in the NetBackup logs can be related to dropped connections due to a timeout, which can occur quite often under congested networks. It is possible to increase the likelihood of keeping client connections alive in the event of temporary congestion by increasing the value of the TcpMaxDataRetransmissions parameter in the server registry.
1. Start Registry Editor (Regedt32.exe).

2. Locate the following key in the registry:

HKEY_LOCAL_MACHINE\SYSTEM\CurrentControlSet\Services\Tcpip\Parameters
3. On the Edit menu, click Add Value , and then add the following registry value:

Value Name: TcpMaxDataRetransmissions
Data Type: REG_DWORD
Value: 6
4. Quit Registry Editor and reboot for the changes to take effect.

The default value for this is 5 and should gradually be increased until you find the desired result.

It is also possible to increase the TcpMaxConnectRetransmissions. This parameter determines the number of times TCP will retransmit a connect request (SYN) before aborting the attempt. The retransmission timeout is doubled with each successive retransmission in a given connect attempt.
1. Start Registry Editor (Regedt32.exe).

2. Locate the following key in the registry:

HKEY_LOCAL_MACHINE\SYSTEM\CurrentControlSet\Services\Tcpip\Parameters
3. On the Edit menu, click Add Value , and then add the following registry value:

Value Name: TcpMaxConnectRetransmissions
Data Type: REG_DWORD
Value: Default: 3 (in Windows NT)
Default: 2 (in Windows 2000)

4. Quit Registry Editor and reboot for the changes to take effect.

This value should be increased by incrementals of 1.

Note : If the host is off the network, the connection will take longer to timeout depending on the values above, therefore increase the values gradually

=============================
Carl Stehman
IT Distributed Services Team
Pepco Holdings, Inc.
202-331-6619
Pager 301-765-2703
ckstehman AT pepco DOT com

Dave Markham <dave.markham AT fjserv DOT net>
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08/13/2007 10:30 AM

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dave.markham AT fjserv DOT net

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Subject	[Veritas-bu] Status 14 but with exclude list plus open file disabled

Strange problem i have posted about before where im getting a status 14 on a windows client. Master server is Solaris 9 running Netbackup 5.0mp7. I am getting status 14 on full backups and the error is a known problem :- WRN - Content Indexing Server: unable to pause catalog: Web (some files may not get backed up). The technote says to exclude all .wci files which i have done and i have also disabled open file backups for the server. I cannot see now what else to do to stop this error so was hoping someone was in the same position or had a work around? Thanks _______________________________________________ Veritas-bu maillist - Veritas-bu AT mailman.eng.auburn DOT edu http://mailman.eng.auburn.edu/mailman/listinfo/veritas-bu

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