But it changes! Just like Micrsofts approach to kill NT off --- threatened
to end support.... And at the last minute extended it ! Why .... Because
people were not ready.
Surely Symantec can see that.... 6.5 on the way .... My guess is there will
be a 7.0 too !! (Long way I know) :-)
Regards
Simon Weaver
3rd Line Technical Support
Windows Domain Administrator
EADS Astrium Limited, B23AA IM (DCS)
Anchorage Road, Portsmouth, PO3 5PU
Email: Simon.Weaver AT Astrium-eads DOT net
-----Original Message-----
From: Jeff Lightner [mailto:jlightner AT water DOT com]
Sent: 22 May 2007 13:18
To: WEAVER, Simon (external); Steve Dvorak; WALLEBROEK Bart;
veritas-bu AT mailman.eng.auburn DOT edu
Subject: RE: [Veritas-bu] 5.1 Oct 2007 End of Support
The difference being the author of this email was from Symantec and he was
trying to explain the company's philosophy in addition to the dry facts of
the link.
-----Original Message-----
From: veritas-bu-bounces AT mailman.eng.auburn DOT edu
[mailto:veritas-bu-bounces AT mailman.eng.auburn DOT edu] On Behalf Of WEAVER,
Simon (external)
Sent: Tuesday, May 22, 2007 1:01 AM
To: 'Steve Dvorak'; WALLEBROEK Bart; veritas-bu AT mailman.eng.auburn DOT edu
Subject: Re: [Veritas-bu] 5.1 Oct 2007 End of Support
You better add a $ to this, because I want a coffee and I am going to ignore
this link as its been seen many times and does not give a true reflection on
the answer needed.
Regards
Simon Weaver
3rd Line Technical Support
Windows Domain Administrator
EADS Astrium Limited, B23AA IM (DCS)
Anchorage Road, Portsmouth, PO3 5PU
Email: Simon.Weaver AT Astrium-eads DOT net
-----Original Message-----
From: Steve Dvorak [mailto:steve_dvorak AT symantec DOT com]
Sent: 22 May 2007 00:43
To: WEAVER, Simon (external); WALLEBROEK Bart;
veritas-bu AT mailman.eng.auburn DOT edu
Subject: RE: [Veritas-bu] 5.1 Oct 2007 End of Support
Symantec's support documents clearly spell out what is and isn't supported
based on major/minor version numbers.
http://service1.symantec.com/SUPPORT/custserv-ent.nsf/docid/200612011400
2855
Bottomline, Symantec provides "standard support" on a product for 30 months,
or until it is EOL'd (i.e. the EOL message this chain referred to). Once a
product is EOL it goes into a 30 month standard support countdown (Symantec
has the ability to choose whether they put the patch in the older version,
or write for the newer version only). At the end of the 30 months, Symantec
will require you to upgrade only if the problem you encounter is a new
problem that requires a code fix to resolve (i.e. Symantec is not obligated
to write the fix, but suggest you upgrade to resolve). Standard support is
provided on a major release and all minor releases and maintenance packs,
etc. Assuming that is true, 6.5 is simply an extension to 6.0. 5.1 if
EOL'd in Oct should still be eligible for "standard support" for an
additional 30 months (if I am reading correctly), and therefore, should not
be a concern to anyone on this thread.
"End of Life" or "EOL" means when we cease marketing or distributing a Major
Release and its related releases of Licensed Software. The End of Life date
starts the timeline and process leading to End of Support Life for that
Major Release and its related Minor Releases and Maintenance Packs.
"Standard Support" We will initially provide "Standard Support" for all
Cases at all Severity Levels for Licensed Software while the Major Release
and its related releases are generally commercially available until the date
of their EOL. We will then continue to provide Standard Support for all
Cases at all Severity Levels for thirty (30) months following EOL.
"Partial Support" is a more limited level of Support Services than you would
receive under "Standard Support." Partial Support is when our technical
support engineer provides you with known Fixes/Patches/Workarounds, existing
Maintenance Packs, or information from our technical knowledge base in
response to your request for assistance. Partial Support does not include
development of any new modifications to your Licensed Software. Nor will we
attempt to reproduce the Problem or escalate issues through management
channels or to our engineering resources. Such Partial Support will be
subject to the availability of resources, and we may need to limit the time
we are able to spend on the Problem. At the end of the thirty (30) month
period described under "Standard Support", we will cease providing any
Standard Support, and we will cease providing any Content Updates. Instead,
we will provide "Partial Support" for all Cases at all Severity Levels.
Partial Support will end seven (7) years from GA of the applicable Major
Release. There are other instances where we may begin to provide Partial
Support for a product. As a rule, we will only provide Standard Support
Services for a current Major Release of Licensed Software (for example,
version
3.0) along with two prior Major Releases (say, versions 1.0 and 2.0).
My $.02 won't buy you a cup of coffee and my summary is not the "official"
position of Symantec. :-) Steve
-----Original Message-----
From: veritas-bu-bounces AT mailman.eng.auburn DOT edu
[mailto:veritas-bu-bounces AT mailman.eng.auburn DOT edu] On Behalf Of WEAVER,
Simon (external)
Sent: Friday, May 18, 2007 3:42 AM
To: 'WALLEBROEK Bart'; veritas-bu AT mailman.eng.auburn DOT edu
Subject: Re: [Veritas-bu] 5.1 Oct 2007 End of Support
And correct me, but I did point out the original PDF was dated 2005 ... When
6.0 had only been released and was seen as a total shambles of a backup
system !
So this makes sense.... My guess.... 2008 - 09 !
Regards
Simon Weaver
3rd Line Technical Support
Windows Domain Administrator
EADS Astrium Limited, B23AA IM (DCS)
Anchorage Road, Portsmouth, PO3 5PU
Email: Simon.Weaver AT Astrium-eads DOT net
-----Original Message-----
From: veritas-bu-bounces AT mailman.eng.auburn DOT edu
[mailto:veritas-bu-bounces AT mailman.eng.auburn DOT edu] On Behalf Of
WALLEBROEK
Bart
Sent: 18 May 2007 10:56
To: veritas-bu AT mailman.eng.auburn DOT edu
Subject: Re: [Veritas-bu] 5.1 Oct 2007 End of Support
This is the official answer I got from Veritas support this morning
regarding this:
Hi ,
I have picked up your case.
Originally when Version 6 was bought out the following was published.
http://seer.entsupport.symantec.com/docs/279039.htm
However, this has not been updated and is truely out of date.
Have checked and at the moment their is no plans to end the 5.x.
We support 2 major releases so only when Version 7 comes out will 5 be
obsoleted.
(that is not comming out anytime soon)
Next version will be 6.5 later this year.
Sorry its not a direct answer to the question but product marketing have
not formalised this.
Best Regards,
Bart WALLEBROEK
Systems & Applications Management & Support Specialist CustOPS - SDC
Deployment
Tel: + 32 2 655 30 75 Mobile: + 32 478 31 61 77
S.W.I.F.T. SCRL
_______________________________________________
Veritas-bu maillist - Veritas-bu AT mailman.eng.auburn DOT edu
http://mailman.eng.auburn.edu/mailman/listinfo/veritas-bu
This email (including any attachments) may contain confidential and/or
privileged information or information otherwise protected from disclosure.
If you are not the intended recipient, please notify the sender immediately,
do not copy this message or any attachments and do not use it for any
purpose or disclose its content to any person, but delete this message and
any attachments from your system. Astrium disclaims any and all liability if
this email transmission was virus corrupted, altered or falsified.
---------------------------------------------------------------------
Astrium Limited, Registered in England and Wales No. 2449259 Registered
Office: Gunnels Wood Road, Stevenage, Hertfordshire, SG1 2AS, England
_______________________________________________
Veritas-bu maillist - Veritas-bu AT mailman.eng.auburn DOT edu
http://mailman.eng.auburn.edu/mailman/listinfo/veritas-bu
This email (including any attachments) may contain confidential and/or
privileged information or information otherwise protected from disclosure.
If you are not the intended recipient, please notify the sender immediately,
do not copy this message or any attachments and do not use it for any
purpose or disclose its content to any person, but delete this message and
any attachments from your system. Astrium disclaims any and all liability if
this email transmission was virus corrupted, altered or falsified.
---------------------------------------------------------------------
Astrium Limited, Registered in England and Wales No. 2449259 Registered
Office: Gunnels Wood Road, Stevenage, Hertfordshire, SG1 2AS, England
_______________________________________________
Veritas-bu maillist - Veritas-bu AT mailman.eng.auburn DOT edu
http://mailman.eng.auburn.edu/mailman/listinfo/veritas-bu
This email (including any attachments) may contain confidential and/or
privileged information or information otherwise protected from disclosure. If
you are not the intended recipient, please notify the sender immediately, do
not copy this message or any attachments and do not use it for any purpose or
disclose its content to any person, but delete this message and any attachments
from your system. Astrium disclaims any and all liability if this email
transmission was virus corrupted, altered or falsified.
---------------------------------------------------------------------
Astrium Limited, Registered in England and Wales No. 2449259
Registered Office: Gunnels Wood Road, Stevenage, Hertfordshire, SG1 2AS, England
_______________________________________________
Veritas-bu maillist - Veritas-bu AT mailman.eng.auburn DOT edu
http://mailman.eng.auburn.edu/mailman/listinfo/veritas-bu
|
