Mike
First thing that comes to mind is:
1) HBA drivers / Firmware
2) Tape Drive Firmware and / or drivers
3) Removable Storage Manager Service should be started, stopped and then
disabled! sounds crazy, but this should be turned off by default. Netbackup
manages its own storage devices, and does not need Windows help in this
area.
Any other error messages in the event logs? If you do a scan hardware on
device manager do they re-appear?
Regards
Simon Weaver
3rd Line Technical Support
Windows Domain Administrator
EADS Astrium Limited, B23AA IM (DCS)
Anchorage Road, Portsmouth, PO3 5PU
Email: <mailto:Simon.Weaver at Astrium-eads.net> Simon.Weaver at
Astrium-eads.net
-----Original Message-----
From: Powers, Mike [mailto:Mike.Powers at fnf.com]
Sent: 28 November 2006 21:57
To: veritas-bu at mailman.eng.auburn.edu
Subject: [Veritas-bu] Losing tape drives on Windows 2003 media servers
More recently I started losing tape drives from the OS at a alarming rate.
In the past it was one here, one there, but now I am losing a few each week
on each server. I am running out of options where to go next. I also have
other Windows servers configured the same way and they never lose drives.
The server that does not lose drives is using the same driver and all
servers are using persistent binding. I did notice one difference in the HBA
driver setting. The problem servers have "TapeResetMask" disabled. But, I
would not expect that to cause this problem. The tapes drives always remain
visible in HBA Anywhere, but do not show up in device manager. Any help
would be appreciated. Thanks.
NB 5.1 MP4
9940B drives (Emulex 9802 HBA)
AIX Master
Windows 2003 server media server
Mike Powers
Storage Management
Fidelity Information Services
Office: 312-696-2903
Cell: 312-446-6250
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