I had to agree with the comments about the website. I emailed Helyn Corcos Vice
President Investor Relations. An odd person to email possibly, but 
finding an appropriate email address was difficult. The reply was -

======================

Hi Chris,

We thank you for your valuable feedback. It is this continuous 
feedback from esteemed customers like you that makes Symantec 
Corporation work towards being one of the most reputed software 
companies in the world.

The merger of VERITAS and Symantec is one of the main reasons for the 
changes that you see in our website which we agree are a bit 
difficult to adapt in the beginning. Our internal teams are trying 
continuously to refine the website and make it more user-friendly 
based on the feedback of our customers. It will however take some 
time before we can achieve this which even you would agree.

We believe that such minor changes will not affect the relationship 
that you have with Symantec Corporation and trust you to remain our 
lifelong customer. As correctly pointed out by you, if you are not 
comfortable with email support, telephone support would be the best 
option as we have a very dedicated and knowledgeable team handling 
phone support too for our customers.

Please let us know if we can be of any further help and we expect 
your heartfelt feedback in the coming years too.

Thanks and Best Regards,

Swatee Tinaikar
Team Co-Coordinator
GCSS, Pune
---------------------------------
Symantec Corporation
<http://www.symantec.com/>www.symantec.com
-------------------------------
Email: <mailto:swatee_tinaikar at symantec.com>swatee_tinaikar at symantec.com




-----Original Message-----
From: Chris Freemantle 
[<mailto:chris at fil.ion.ucl.ac.uk>mailto:chris at fil.ion.ucl.ac.uk]
Sent: Tuesday, November 14, 2006 1:31 AM
To: Helyn Corcos
Subject: Netbackup - Retrograde online support

Concerning the change to what was the VERITAS support website - the 
change is awful, so much so that I am considering changing backup 
product.

I try to use online resources before calling technical support. A 
major component of this for Netbackup Enterprise is(was) the support 
website. The VERITAS website was easy to navigate and find what I was 
looking for. The new site is truly awful. This is not just my view.
There are comments from others on the VERITAS support list -

       List-Archive: 
<<http://mailman.eng.auburn.edu/pipermail/veritas-bu>http://mailman.eng.auburn.edu/pipermail/veritas-bu>

If I don't change backup software, then I will definitely be making 
more support calls.

Apologies if you are not the person this email should be addressed 
to, but it is difficult even to find contact email addresses on your 
website. Don't you want contact with your customers?

===================

Interesting.
Will they listen and actually improve things? Only time will tell, 
but the more people that express their views, the more likely they 
are to listen.
-- 
---

REMEMBER - the safety of your data is your responsibility
If it's important to you - ** MAKE A COPY ** or 2 or 3 or 4 or ........

There is only one certainty about storage systems - they *will* fail !

Chris Freemantle
Data Manager
Wellcome Trust Centre for Neuroimaging

Tel. +44 (0)20 7833 7472 reception
Tel. +44 (0)20 7833 7496 direct
Fax  +44 (0)20 7813 1420

Home Page:  http://www.fil.ion.ucl.ac.uk
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