On Fri, 15 Sep 2006, mirko_nbu at mac.com wrote:

> Hi all,
>
> a customer of mine is getting the following error message in a
> restore situation:
>
> Error bptm(pid=3904) error requesting media, TpErrno = Robot
> operation failed
>
> NetBackup is running Windows using version 6.0 using a Sun/StorageTek
> L700 library.
> The customer did not mention any NBU maintenance packs...
>
> Because of the error message I'm thinking of a library failure... any
> suggestions to this?
>
> Thanks a lot!
>
>
> Cheers,
>
> Mirko
>
>
>
>
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>

Robot is hung/etc, open door fix it if the head is stuck and power cycle 
the robot.