Veritas-bu

[Veritas-bu] NetBackup 6.0 MP2 post install errors

2006-06-12 07:52:02
Subject: [Veritas-bu] NetBackup 6.0 MP2 post install errors
From: KEagle at wilmingtontrust.com (Eagle, Kent)
Date: Mon, 12 Jun 2006 07:52:02 -0400
Thanks for your reply Stefanos,

Actually, that's the thing. We DO have the vault license, and it's showing in 
the list of loaded keys when you look from help. I've tried different 
credentials on the service to no avail.

I guess this is going to be like 5.1 where we didn't get things stabilized 
until MP3... In the meantime, I'm waiting for support to respond to acknowledge 
my now 5 day old case. Sigh......


Thank you,

Kent C. Eagle
Systems Engineer, MCP, MCSE
Tech Services / SMSS
keagle at wilmingtontrust.com
 

-----Original Message-----
From: smpt [mailto:smpt at peppas.gr] 
Sent: Saturday, June 10, 2006 3:17 PM
To: Eagle, Kent; 
Cc: Lee Anne Pedersen
Subject: Re: [Veritas-bu] NetBackup 6.0 MP2 post install errors

You have to buy the vault license to start this service . There is a thechnote 
but I can' find it right now

And yes, all netbackup services must start with system account. Only the client 
service must start with admin account.
stefanos


>  -------Original Message-------
>  From: Eagle, Kent <KEagle at wilmingtontrust.com>
>  Subject: Re: [Veritas-bu] NetBackup 6.0 MP2 post install errors
>  Sent: 09 Jun '06 14:29
>  
>  Thanks to all who replied.
>  
>  Lee Anne's suggestion did the trick.
>  I find it a little Bizarre that the Local System account would work
>  where a more privileged domain account wouldn't, but hey, it works!
>  
>  Now, does anyone know why the Vault Manager service doesn't want to stay
>  started? Changing the credentials on the service didn't work.??:-(
>  
>  It's not really hurting anything right now as this is a test
>  environment, but we will be using vault in production so we need to
>  resolve it. Besides, that big red "down" arrow on the Master server is a
>  bit disconcerting.
>  
>  
>  Thanks again,
>  
>  Kent Eagle
>  Systems Engineer, MCP, MCSE
>  Tech Services / SMSS
>  keagle at wilmingtontrust.com
>  
>  -----Original Message-----
>  From: Lee Anne Pedersen [mailto:LeeAnne.Pedersen at gov.ab.ca]
>  Sent: Thursday, June 08, 2006 5:55 PM
>  To: veritas-bu at mailman.eng.auburn.edu
>  Cc: Eagle, Kent
>  Subject: RE: [Veritas-bu] NetBackup 6.0 MP2 post install errors
>  
>  I had a similar problem with ASA repeatedly crashing. When I called
>  Veritas, their first question was 'is the service running under a
>  domain account or local system?' As mine was running with my standard
>  Veritas domain account, he recommended I change it to local system.
>  Haven't had a crash since!
>  
>  Mine was a clean install of NBU 6.0 plus MP2 on W2K3 R2.
>  
>  Hope that helps,
>  Lee Anne
>  
>  Lee Anne Pedersen MCP
>  LAN/Server Analyst
>  
>  Restructuring & Government Efficiency
>  DCS Delivery Team E
>  Ph: 780-427-2504
>  LeeAnne.Pedersen at gov.ab.ca
>  
>  This communication is intended for the use of the recipient to which it
>  is addressed, and may contain confidential, personal and or privileged
>  information. Please contact us immediately if you are not the intended
>  recipient of this communication, and do not copy, distribute, or take
>  action relying on it. Any communication received in error, or subsequent
>  reply, should be deleted or destroyed.
>  
>  
>  -----Original Message-----
>  From: veritas-bu-bounces at mailman.eng.auburn.edu
>  [mailto:veritas-bu-bounces at mailman.eng.auburn.edu] On Behalf Of Eagle,
>  Kent
>  Sent: Thursday, June 08, 2006 10:03 AM
>  To: veritas-bu at mailman.eng.auburn.edu
>  Subject: [Veritas-bu] NetBackup 6.0 MP2 post install errors
>  
>  Greetings,
>  
>  Has anyone encountered the following error when attempting to launch the
>  Administration Console after an installation of NetBackup 6.0 MP2?
>  "Adaptive Server Anywhere Network Server encountered a problem and
>  needed to close."
>  
>  Clicking "OK" in the error dialog for the error above yields another
>  message that states the EMM database is trying to start. It fails, and
>  brings up the EMM message again. Clicking OK again seems to work as the
>  admin console finally starts up and you can see job history. However,
>  there is NOTHING displayed in the topology view.
>  
>  Checking the services on the Master Server shows the "Adaptive Server
>  Anywhere - VERITAS_NB" service is set to automatic, but has not started,
>  and it's status field is blank. All NetBackup services are started with
>  the exception of Vault Manager. Manually starting the Server Anywhere -
>  VERITAS_NB service is successful. If you then close the Admin Console
>  and double click the icon to reopen it, the Server Anywhere - VERITAS_NB
>  service stops, (status is blank) and the whole process repeats.
>  
>  Environment: NetBackup 6.0 MP2 on W2K3 Compaq Proliant 8000 with 4/700
>  Mhz Xeon processors, 3 Gigs RAM. ADIC s24 with 2 SCSI SDLT drives. All
>  firmware, drivers, microcode, and patches are up to date. NetBackup 5.1
>  MP3 was uninstalled from this machine. It was rebooted, and any
>  remaining references to NetBackup were removed from the file system
>  prior to the install.
>  
>  
>  Thanks,
>  
>  Kent Eagle
>  Systems Engineer, MCP, MCSE
>  Tech Services / SMSS
>  keagle at wilmingtontrust.com
>  
>  
>  
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