Veritas-bu

[Veritas-bu] New Search Solution from Symantec Enterprise Technical Services

2006-05-15 12:54:46
Subject: [Veritas-bu] New Search Solution from Symantec Enterprise Technical Services
From: stumpb AT michigan DOT gov (Bob Stump)
Date: Mon, 15 May 2006 12:54:46 -0400
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If you don't like the engine touted in technote 282968 below, you can =
still access the Boolean search engine at this link:
http://seer.support.veritas.com/NAV_BAR/clustersearch.asp?ddProduct=3DNBUES=
VR&crumb=3Don
=20
=20
=20
=20
New Search Solution from Symantec Enterprise Technical Services
http://support.veritas.com/docs/282968
=20
Details:
Enterprise Support Customers-=20

We are pleased to announce the release of the first phase of a new era of =
enterprise level technical support. As a result of customer satisfaction =
surveys and feedback collected from various customer channels we are =
building a more robust self-service experience for you, our enterprise =
support customers. The first, and most visible, part of this new experience=
 is the introduction of an entirely new search engine designed to bring =
you the right answer faster and more reliably than ever before.=20

This new search engine is based on Natural Language Processing (NLP) =
technology.  Unlike an imprecise keyword search engine, our new NLP works =
best when it has more details.  For example, in the past, a search for =
"drivers" might have yielded a range of documents related to the download, =
installation, update, or driver related errors on a target system. There =
were too many results, and the required document may have been far down =
the list, requiring valuable time and effort scanning results.=20

With the new search engine, you are free to ask for exactly what you want =
and limit the results to only those that matter. For example, if you are =
looking to download drivers ask "Where can I download tape device drivers =
for Backup Exec version 10?" and get just a few very specific documents in =
return.  As mentioned above, our new search is a Natural Language =
Processing search engine and works better with questions or phrases than =
with a keyword style search. Providing more words is better, and questions =
or multiple keywords will elicit better results than one or two key words.

For further tips please click on the "Search Tips" link on the Enterprise =
Support landing page.

In the end, our mission is to deliver the right answer as the top result =
for your specific question. Your issue - your words - your answer. Quick =
and painless problem resolution at a pace we expect will set a new =
industry standard.

On behalf of the Engineers and Management at Symantec Corporation, thank =
you again for your loyalty and patience as we undertake this ambitious =
project. =20

Symantec Software Enterprise Technical Support




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<META http-equiv=3DContent-Type content=3D"text/html; charset=3Diso-8859-1"=
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<META content=3D"MSHTML 6.00.2900.2873" name=3DGENERATOR></HEAD>
<BODY style=3D"MARGIN: 4px 4px 1px; FONT: 10pt Tahoma">
<DIV>If you don't like the engine touted in technote 282968 below, you can =
still access the Boolean search engine at this link:</DIV>
<DIV><A href=3D"http://seer.support.veritas.com/NAV_BAR/clustersearch.asp?d=
dProduct=3DNBUESVR&amp;crumb=3Don">http://seer.support.veritas.com/NAV_BAR/=
clustersearch.asp?ddProduct=3DNBUESVR&amp;crumb=3Don</A></DIV>
<DIV>&nbsp;</DIV>
<DIV>&nbsp;</DIV>
<DIV>&nbsp;</DIV>
<DIV>&nbsp;</DIV>
<DIV>New Search Solution from Symantec Enterprise Technical Services</DIV>
<DIV><A href=3D"http://support.veritas.com/docs/282968";>http://support.veri=
tas.com/docs/282968</A></DIV>
<DIV>&nbsp;</DIV>
<DIV><STRONG><FONT color=3D#990000><FONT face=3D"Arial Narrow"><SPAN =
class=3DBodyToolboxHeader>Details:</SPAN><BR></FONT></FONT></STRONG>
<DIV class=3DNormal>Enterprise Support Customers- <BR><BR>We are pleased =
to announce the release of the first phase of a new era of enterprise =
level technical support. As a result of customer satisfaction surveys and =
feedback collected from various customer channels we are building a more =
robust self-service experience for you, our enterprise support customers. =
The first, and most visible, part of this new experience is the introductio=
n of an entirely new search engine designed to bring you the right answer =
faster and more reliably than ever before. <BR><BR>This new search engine =
is based on Natural Language Processing (NLP) technology. &nbsp;Unlike an =
imprecise keyword search engine, our new NLP works best when it has more =
details. &nbsp;For example, in the past, a search for =93drivers=94 might =
have yielded a range of documents related to the download, installation, =
update, or driver related errors on a target system. There were too many =
results, and the required document may have been far down the list, =
requiring valuable time and effort scanning results. <BR><BR>With the new =
search engine, you are free to ask for exactly what you want and limit the =
results to only those that matter. For example, if you are looking to =
download drivers ask =93Where can I download tape device drivers for =
Backup Exec version 10?=94 and get just a few very specific documents in =
return. &nbsp;As mentioned above, our new search is a Natural Language =
Processing search engine and works better with questions or phrases than =
with a keyword style search. Providing more words is better, and questions =
or multiple keywords will elicit better results than one or two key =
words.<BR><BR>For further tips please click on the =93Search Tips=94 link =
on the Enterprise Support landing page.<BR><BR>In the end, our mission is =
to deliver the right answer as the top result for your specific question. =
Your issue - your words - your answer. Quick and painless problem =
resolution at a pace we expect will set a new industry standard.<BR><BR>On =
behalf of the Engineers and Management at Symantec Corporation, thank you =
again for your loyalty and patience as we undertake this ambitious =
project. &nbsp;<BR><BR>Symantec Software Enterprise Technical Support<BR></=
DIV></DIV></BODY></HTML>

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