I have had this happen to me on multiple occasions. I have had no good
explanation for this NBU behavior from Symantec/VERITAS. My best guess:
NBU is unable to verify status or information from the robot for what
ever the reason may be. Due to the lack of information it chooses to
freeze the available media until an admin sorts things out for it. Like
I said, a guess.
I have a script that executes early in the morning daily to try and
unfreeze all frozen media because I have lost multiple backups due to
this problem. There are many reasons for frozen media. I choose not to
investigate unless a media id shows up on the script output more than
once.
Good luck,
Bill
-----Original Message-----
From: veritas-bu-admin AT mailman.eng.auburn DOT edu
[mailto:veritas-bu-admin AT mailman.eng.auburn DOT edu] On Behalf Of Brooks,
Jason
Sent: Tuesday, May 02, 2006 6:37 AM
To: WEAVER, Simon; veritas-bu AT mailman.eng.auburn DOT edu
Subject: RE: [Veritas-bu] Help! All Tapes From Scratch Gone - All jobs
failed :(
I just dealt with a very similar issue last week. I had the drives in
my ADIC i2K bouncing; I could bring them back. But when a backup would
run, it would error on tapes with a robot error and freeze them.
Unfreezing (about which I queried this group last week) worked and
brought them back. I opened up a case with Veritas and all the tech did
was confirm some things. Ran the "Configure Storage Devices" wizard and
there were no changes, but that seemed to make things happy. I'm
looking to upgrade the drives on my HBAs - NBU 6 is evidently quite
rough on the drivers.
A couple of things I did before the case was run both Drive and Robot
diagnostics. All seemed well there, as long as the drive didn't fail.
Hope all that might help,
Jason
> -----Original Message-----
> From: veritas-bu-admin AT mailman.eng.auburn DOT edu
> [mailto:veritas-bu-admin AT mailman.eng.auburn DOT edu] On Behalf Of WEAVER,
> Simon
> Sent: Tuesday, May 02, 2006 1:55 AM
> To: 'veritas-bu AT mailman.eng.auburn DOT edu'
> Subject: [Veritas-bu] Help! All Tapes From Scratch Gone - All jobs
> failed :(
>
> Morning
> Just come in, to find every job, bar one policy failed with status 96
> - On Friday I kicked off a full backup, which worked fine.
>
> When a 2nd Policy started to run on Saturday 9:51 (which is a SAN
> Media Server), it appears to have gobbled up ALL tapes in the Scratch
> Pool.
>
> Therefore EVERY single job failed as no tapes were available.
>
> Media List shows the tapes are in a frozen state. I have unfrozen them
> (as none were even written to), and they are now back in the Scratch.
>
> I am going to try another backup again to see what happens, but
> wondered if anyone has seen this, or any advice!?!?
>
> Thanks alot !
>
>
> Regards
>
> Simon Weaver
> 3rd Line Technical Support
> Windows Domain Administrator
>
> EADS Astrium Limited, B32AA IM (DCS)
> Anchorage Road, Portsmouth, PO3 5PU
>
> Email: Simon.Weaver AT Astrium-eads DOT net
> <mailto:Simon.Weaver AT Astrium-eads DOT net>
>
>
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>
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