>Is there one that doesn't always first suggest
>upgrading to their latest patch/release

YES! - I've had wonderful support from our friends in Austrailia!
simply requeue the ticket when they are available.

I think they accept the call as a challenge. 


>>> "Jeff Lightner" <jlightner AT water DOT com> 4/6/2006 11:43 AM >>>
Support organizations not coming up with obvious solutions is something
I'm fairly used to.  In fact I've had occasions where I theorized as to
the correct answer but was told by support that wasn't it only to later
try it in desperation and find that it was indeed the fix.  

Perhaps Katherine's experience with support organizations has been
better than mine.  Is there one that doesn't always first suggest
upgrading to their latest patch/release to fix whatever issue rather
than doing basic troubleshooting?  

-----Original Message-----
From: veritas-bu-admin AT mailman.eng.auburn DOT edu 
[mailto:veritas-bu-admin AT mailman.eng.auburn DOT edu] On Behalf Of David Rock
Sent: Thursday, April 06, 2006 11:19 AM
To: veritas-bu AT mailman.eng.auburn DOT edu 
Subject: Re: [Veritas-bu] Issues with NetBackup after applying Solaris
patches

* Greenberg, Katherine A <GreenbergKA AT aetna DOT com> [2006-04-06 10:21]:
> Don't think that is it, but who knows. I would hope that w/ Sun and
> Veritas both heavily on the case someone would've come up with that by
> now ;)

LOL!!! Stop it, you're killing me.

-- 
David Rock
david AT graniteweb DOT com
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