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[Veritas-bu] How to troubleshoot a Firewall Client Backup with Clustered Netbackup Server
2005-11-07 12:10:36
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Subject: |
[Veritas-bu] How to troubleshoot a Firewall Client Backup with Clustered Netbackup Server |
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From: |
mark.kilpatrick AT sabeo DOT com (Kilpatrick, Mark) |
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Date: |
Mon, 7 Nov 2005 17:10:36 -0000 |
This is a multi-part message in MIME format.
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Hi, I am attempting to backup two Solaris NBU5.1 clients through a
firewall and they are unsuccessful. I would like some pointers on
troubleshooting this procedure.
The firewall rules have been set up for bpcd (13782) going out to the
client from the master server and media servers.
The firewall rules have been set up for vnetd (13724) going into the
server.
The client attribute of vnetd port has been selected from the master
server properties for each of the clients.
When selecting the client properties from the NBU admin interface the
error of cannot connect on socket (status 25) returns immediately
When running a test backup the error of (58) can't connect to client
returns almost immediately.
I have run the bpclient -client -nameofclient -L command on each of the
firewalled clients and the No call back connections is set to yes. But
the IP address returned is 0.0.0.0
I have checked the /etc/services and /etc/inetd.conf on each client
I have checked the bp.conf on each client and server and media server
names are present
I have checked /etc/hosts on server and client
I have enabled logging of bpcd and vnetd on the clients but there are no
log files created - indicating no communication with the clients from
the master
I have enabled logging of bpcd on the master
How can I determine if the problem lies with the firewall rules created
by the firewall admin team or with netbackup (version 5.1 HP-UX running
on a VCS cluster). Could the issue be related to the fact that I have a
netbackup clustered server. The firewall rules only specify the virtual
server hostname. Addition of physical name and IP to firewall rules is
not possible.
Regards, Mark K
Due to continued expansion Sabeo Technologies have moved office +IBM to The
Courtyard, Carmanhall Road, Sandyford, Dublin 18. Our telephone and fax
numbers remain unchanged. A location map is available on our website
www.sabeo.com.
**********************************************************************
This email and any files transmitted with it are confidential and
intended solely for the use of the individual or entity to whom they
are addressed. If you have received this email in error please notify
Sabeo Technologies.
This footnote also confirms that this email message has been swept for the
presence of computer viruses.
**********************************************************************
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<div class=3DSection1>
<p class=3DMsoNormal><font size=3D2 face=3DArial><span style=3D'font-size:1=
0.0pt;
font-family:Arial'>Hi, I am attempting to backup two Solaris NBU5.1 clients
through a firewall and they are unsuccessful. I would like some pointers on
troubleshooting this procedure.</span></font></p>
<p class=3DMsoNormal><font size=3D2 face=3DArial><span style=3D'font-size:1=
0.0pt;
font-family:Arial'> </span></font></p>
<p class=3DMsoNormal><font size=3D2 face=3DArial><span style=3D'font-size:1=
0.0pt;
font-family:Arial'>The firewall rules have been set up for bpcd (13782) goi=
ng
out to the client from the master server and media servers.</span></font></=
p>
<p class=3DMsoNormal><font size=3D2 face=3DArial><span style=3D'font-size:1=
0.0pt;
font-family:Arial'>The firewall rules have been set up for vnetd (13724) go=
ing
into the server.</span></font></p>
<p class=3DMsoNormal><font size=3D2 face=3DArial><span style=3D'font-size:1=
0.0pt;
font-family:Arial'>The client attribute of vnetd port has been selected from
the master server properties for each of the clients.</span></font></p>
<p class=3DMsoNormal><font size=3D2 face=3DArial><span style=3D'font-size:1=
0.0pt;
font-family:Arial'>When selecting the client properties from the NBU admin
interface the error of cannot connect on socket (status 25) returns immedia=
tely</span></font></p>
<p class=3DMsoNormal><font size=3D2 face=3DArial><span style=3D'font-size:1=
0.0pt;
font-family:Arial'>When running a test backup the error of (58) can’t
connect to client returns almost immediately.</span></font></p>
<p class=3DMsoNormal><font size=3D2 face=3DArial><span style=3D'font-size:1=
0.0pt;
font-family:Arial'> </span></font></p>
<p class=3DMsoNormal><font size=3D2 face=3DArial><span style=3D'font-size:1=
0.0pt;
font-family:Arial'>I have run the bpclient –client –nameofclien=
t –L
command on each of the firewalled clients and the No call back connections =
is
set to yes. But the IP address returned is 0.0.0.0 </span></font></p>
<p class=3DMsoNormal><font size=3D2 face=3DArial><span style=3D'font-size:1=
0.0pt;
font-family:Arial'>I have checked the /etc/services and /etc/inetd.conf on =
each
client</span></font></p>
<p class=3DMsoNormal><font size=3D2 face=3DArial><span style=3D'font-size:1=
0.0pt;
font-family:Arial'>I have checked the bp.conf on each client and server and
media server names are present</span></font></p>
<p class=3DMsoNormal><font size=3D2 face=3DArial><span style=3D'font-size:1=
0.0pt;
font-family:Arial'>I have checked /etc/hosts on server and client</span></f=
ont></p>
<p class=3DMsoNormal><font size=3D2 face=3DArial><span style=3D'font-size:1=
0.0pt;
font-family:Arial'>I have enabled logging of bpcd and vnetd on the clients =
but
there are no log files created – indicating no communication with the
clients from the master</span></font></p>
<p class=3DMsoNormal><font size=3D2 face=3DArial><span style=3D'font-size:1=
0.0pt;
font-family:Arial'>I have enabled logging of bpcd on the master</span></fon=
t></p>
<p class=3DMsoNormal><font size=3D2 face=3DArial><span style=3D'font-size:1=
0.0pt;
font-family:Arial'> </span></font></p>
<p class=3DMsoNormal><font size=3D2 face=3DArial><span style=3D'font-size:1=
0.0pt;
font-family:Arial'>How can I determine if the problem lies with the firewall
rules created by the firewall admin team or with netbackup (version 5.1 HP-=
UX running
on a VCS cluster). Could the issue be related to the fact that I have a net=
backup
clustered server. The firewall rules only specify the virtual server hostna=
me.
Addition of physical name and IP to firewall rules is not possible.</span><=
/font></p>
<p class=3DMsoNormal><font size=3D2 face=3DArial><span style=3D'font-size:1=
0.0pt;
font-family:Arial'> </span></font></p>
<p class=3DMsoNormal><font size=3D2 face=3DArial><span style=3D'font-size:1=
0.0pt;
font-family:Arial'> </span></font></p>
<p class=3DMsoNormal><font size=3D3 face=3D"Times New Roman"><span style=3D=
'font-size:
12.0pt'>Regards, Mark K </span></font></p>
<p class=3DMsoNormal><font size=3D3 face=3D"Times New Roman"><span style=3D=
'font-size:
12.0pt'> </span></font></p>
</div>
<p><span style=3D"font-family:'Arial';font-size:8pt;"> </span></p>
<p><span style=3D"font-family:'Arial';font-size:8pt;"></span></p>
<p><span style=3D"font-family:'Arial';font-size:8pt;"> </span></p>
<p><span style=3D"font-family:'Arial';font-size:8pt;">Due to continued expa=
nsion Sabeo Technologies have moved office – to The Courtyard, Carma=
nhall Road, Sandyford, Dublin 18. Our telephone and fax numbers remain unc=
hanged. A location map is available on our website www.sabeo.com.</span></p>
<p><span style=3D"font-family:'Arial';font-size:8pt;"></span></p>
<p><span style=3D"font-family:'Arial';font-size:8pt;"> </span></p>
<p><span style=3D"font-family:'Arial';font-size:8pt;"></span></p>
<p><span style=3D"font-family:'Arial';font-size:8pt;"> </span></p>
<p><span style=3D"font-family:'Arial';font-size:8pt;"></span></p>
<p><span style=3D"font-family:'Arial';font-size:8pt;"> </span></p>
<p><span style=3D"font-family:'Arial';font-size:8pt;">*********************=
*************************************************</span></p>
<p><span style=3D"font-family:'Arial';font-size:8pt;">This email and any fi=
les transmitted with it are confidential and</span></p>
<p><span style=3D"font-family:'Arial';font-size:8pt;">intended solely for t=
he use of the individual or entity to whom they</span></p>
<p><span style=3D"font-family:'Arial';font-size:8pt;">are addressed. If you=
have received this email in error please notify</span></p>
<p><span style=3D"font-family:'Arial';font-size:8pt;">Sabeo Technologies.</=
span></p>
<p><span style=3D"font-family:'Arial';font-size:8pt;"></span></p>
<p><span style=3D"font-family:'Arial';font-size:8pt;"> </span></p>
<p><span style=3D"font-family:'Arial';font-size:8pt;">This footnote also co=
nfirms that this email message has been swept for the presence of computer =
viruses.</span></p>
<p><span style=3D"font-family:'Arial';font-size:8pt;">*********************=
*************************************************</span></p>
<p><span style=3D"font-family:'Arial';font-size:8pt;"> </span></p></bo=
dy>
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