Veritas-bu

[Veritas-bu] Experience with Data Link doing support for Netbackup?

2005-09-22 16:08:33
Subject: [Veritas-bu] Experience with Data Link doing support for Netbackup?
From: cheryl.king AT intrado DOT com (King, Cheryl)
Date: Thu, 22 Sep 2005 14:08:33 -0600
This is a multi-part message in MIME format.

------_=_NextPart_001_01C5BFB1.68750932
Content-Type: text/plain;
        charset="us-ascii"
Content-Transfer-Encoding: quoted-printable

Good question, I didn't get to ask that before we switched over to Nexl
Network Systems for our support.  I think a manager that came in had
used them at a previous job.  Nexl is saving us money on support costs.
We were paying $108 per year per client and now it's $86.40.  I've only
called them twice.  The first time, I wondered if I dialed the wrong #
but once I got to the correct person they were pretty knowledgable.  I'm
waiting for a call-back on the second call so the juries still out.
=20
I'm wondering if there are a lot of these alternative support companies
that people are using.  Anybody using Nexl?

________________________________

From: veritas-bu-admin AT mailman.eng.auburn DOT edu
[mailto:veritas-bu-admin AT mailman.eng.auburn DOT edu] On Behalf Of Jeff
Lightner
Sent: Thursday, September 22, 2005 1:31 PM
To: veritas-bu AT mailman.eng.auburn DOT edu
Subject: [Veritas-bu] Experience with Data Link doing support for
Netbackup?



We have gotten information from a company called Data Link in which they
are suggesting they can do our Netbackup support cheaper than Veritas
(Symantec).

Does anyone have experience with using this company for support and if
so would you recommend them?

Jeffrey C. Lightner

Unix Systems Administrator

DS Waters of North America

678-486-3516


------_=_NextPart_001_01C5BFB1.68750932
Content-Type: text/html;
        charset="us-ascii"
Content-Transfer-Encoding: quoted-printable

<!DOCTYPE HTML PUBLIC "-//W3C//DTD HTML 4.0 Transitional//EN">
<HTML><HEAD><TITLE>Experience with Data Link doing support for =
Netbackup?</TITLE>
<META http-equiv=3DContent-Type content=3D"text/html; =
charset=3Dus-ascii">
<META content=3D"MSHTML 6.00.2900.2722" name=3DGENERATOR></HEAD>
<BODY>
<DIV dir=3Dltr align=3Dleft><SPAN class=3D705225719-22092005><FONT =
face=3DArial=20
color=3D#0000ff size=3D2>Good question, I didn't get to ask that before=20
we&nbsp;</FONT></SPAN><SPAN class=3D705225719-22092005><FONT =
face=3DArial=20
color=3D#0000ff size=3D2>switched over to <STRONG>Nexl Network =
Systems</STRONG> for=20
our support.&nbsp; I think a manager that came in had used them at a =
previous=20
job.&nbsp; Nexl is saving us money on support costs.&nbsp; We were =
paying $108=20
per year per client and now it's $86.40.&nbsp; I've only called them=20
twice.&nbsp; The first time, I wondered if I dialed the wrong # but once =
I got=20
to the correct person they were pretty knowledgable.&nbsp; I'm waiting =
for a=20
call-back on the second call so the juries still =
out.</FONT></SPAN></DIV>
<DIV><SPAN class=3D705225719-22092005><FONT face=3DArial color=3D#0000ff =

size=3D2></FONT></SPAN>&nbsp;</DIV>
<DIV><SPAN class=3D705225719-22092005><FONT face=3DArial color=3D#0000ff =
size=3D2>I'm=20
wondering if there are a lot of these alternative support companies that =
people=20
are using.&nbsp; Anybody using Nexl?</FONT></SPAN></DIV>
<DIV dir=3Dltr align=3Dleft><BR></DIV>
<DIV class=3DOutlookMessageHeader lang=3Den-us dir=3Dltr align=3Dleft>
<HR tabIndex=3D-1>
<FONT face=3DTahoma size=3D2><B>From:</B> =
veritas-bu-admin AT mailman.eng.auburn DOT edu=20
[mailto:veritas-bu-admin AT mailman.eng.auburn DOT edu] <B>On Behalf Of =
</B>Jeff=20
Lightner<BR><B>Sent:</B> Thursday, September 22, 2005 1:31 =
PM<BR><B>To:</B>=20
veritas-bu AT mailman.eng.auburn DOT edu<BR><B>Subject:</B> [Veritas-bu] =
Experience=20
with Data Link doing support for Netbackup?<BR></FONT><BR></DIV>
<DIV></DIV><!-- Converted from text/rtf format -->
<P align=3Dleft><SPAN lang=3Den-us><FONT face=3DArial size=3D2>We have =
gotten=20
information from a company called Data Link in which they are suggesting =
they=20
can do our Netbackup support cheaper than Veritas =
(Symantec).</FONT></SPAN></P>
<P align=3Dleft><SPAN lang=3Den-us><FONT face=3DArial size=3D2>Does =
anyone have=20
experience with using this company for support and if so would you =
recommend=20
them?</FONT></SPAN><SPAN lang=3Den-us></SPAN><SPAN =
lang=3Den-us></SPAN></P>
<P align=3Dleft><SPAN lang=3Den-us></SPAN><A name=3D""><SPAN =
lang=3Den-us>Jeffrey C.=20
Lightner</SPAN></A></P>
<P align=3Dleft><SPAN lang=3Den-us>Unix Systems Administrator</SPAN></P>
<P align=3Dleft><SPAN lang=3Den-us>DS Waters of North America</SPAN></P>
<P align=3Dleft><SPAN lang=3Den-us>678-486-3516</SPAN></P>
<P align=3Dleft><SPAN lang=3Den-us></SPAN></P></BODY></HTML>

------_=_NextPart_001_01C5BFB1.68750932--