Veritas-bu

[Veritas-bu] More strangeness

2005-02-01 17:39:01
Subject: [Veritas-bu] More strangeness
From: jennifer.hooper AT peregrine DOT com (Jennifer Hooper)
Date: Tue, 1 Feb 2005 14:39:01 -0800
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Heheeh... this was even stranger.  It looks like a tape cartridge got
damaged, and was 'stuck' in the drive.  But it wasn't IN the drive, it was
in the Cartridge In position.  After pulling the tape out, fixing it,
cleaning the drives, and power cycling the whole shaboodle... we're back up
and running.  Thank *goodness* it was that easy. :)  I keep patting this
system and telling it to hold on just a liiiiittle while longer until I can
get the new library implemented.  
 
Thanks guys... I have the warning signs to look for now! :)
 
Jennifer

  _____  

From: David Turner [mailto:Dturner AT manh DOT com] 
Sent: Tuesday, February 01, 2005 11:38 AM
To: Jennifer Hooper; veritas-bu AT mailman.eng.auburn DOT edu
Subject: RE: [Veritas-bu] More strangeness



I have experienced a similar problem that was traced back to the way the
tape drives were setup. In my case, the engineer from the vendor daisy
chained my tape drives (shared the scsi bus) and Netbackup had a hard time
locating the correct drive etc. After we gave each drive their own channel,
remove the drives from Netbackup, and then setup each drive in Netbackup
everything started working again. I would start with Robtest to see if I can
mount a tape, rewind, & eject the tape from each drive. 

 

  _____  

From: veritas-bu-admin AT mailman.eng.auburn DOT edu
[mailto:veritas-bu-admin AT mailman.eng.auburn DOT edu] On Behalf Of Jennifer
Hooper
Sent: Tuesday, February 01, 2005 11:11 AM
To: veritas-bu AT mailman.eng.auburn DOT edu
Subject: [Veritas-bu] More strangeness

 

Hi Gang - 

 

    While I'm awaiting a call back from Veritas support, I'm wondering if
anyone knows what I can start looking at to troubleshoot this problem.  We
are having more strangeness occurring in our environment, but I'm not sure
if this could be my system, or network or a combination of the two. Our
environment consists of an e250 Sun Master Server running Solaris 7 and NBU
5.0 attached to a Quantum ATL Library, an e250 Sun Media Server running
Solaris 8 attached to a Storagetek L700e w/7 drives.  We are running
remote-NDMP jobs to a NetApp Filer, and an EMC Celerra system.  For some
reason, both of these jobs are failing with a 52 error - Media Manager timed
out trying to mount a volume.  And then it eventually fails with a 219
error:  the Required Storage Unit is Unavailable.

 

    We have had this happen once before in December, and a power cycle of
the media server and tape library fixed the problem.  What I witnessed
happening while this was going on is that when the job tries to mount a tape
in one of the NDMP assigned drives, drives 5 & 6 will go into a DOWN-TLD
state.  When I bring those drives back up, drive 5 will go down, but 6 will
stay up.  When I bring drive 6 up, they both go down again.  And this cycle
repeats until the job is cancelled.  I power-cycled the library and media
server yesterday, but the problem persists.

 

    Has anyone seen this and know what might be happening?  Should I get my
network people looking at this?

 

Thanks so much!

 

Jennifer

 


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<DIV dir=3Dltr align=3Dleft><SPAN class=3D029053722-01022005><FONT =
face=3D"Trebuchet MS"=20
color=3D#000080 size=3D2>Heheeh... this was even stranger.&nbsp; It =
looks like a=20
tape cartridge got damaged, and was 'stuck' in the drive.&nbsp; But it =
wasn't IN=20
the drive, it was in the Cartridge In position.&nbsp; After pulling the =
tape=20
out, fixing it, cleaning the drives, and power cycling the whole =
shaboodle...=20
we're back up and running.&nbsp; Thank *goodness* it was that easy. =
:)&nbsp; I=20
keep patting this system and telling it to hold on just a liiiiittle =
while=20
longer until I can get the new library implemented.&nbsp; =
</FONT></SPAN></DIV>
<DIV dir=3Dltr align=3Dleft><SPAN class=3D029053722-01022005><FONT =
face=3D"Trebuchet MS"=20
color=3D#000080 size=3D2></FONT></SPAN>&nbsp;</DIV>
<DIV dir=3Dltr align=3Dleft><SPAN class=3D029053722-01022005><FONT =
face=3D"Trebuchet MS"=20
color=3D#000080 size=3D2>Thanks guys... I have the warning signs to =
look for now!=20
:)</FONT></SPAN></DIV>
<DIV dir=3Dltr align=3Dleft><SPAN class=3D029053722-01022005><FONT =
face=3D"Trebuchet MS"=20
color=3D#000080 size=3D2></FONT></SPAN>&nbsp;</DIV>
<DIV dir=3Dltr align=3Dleft><SPAN class=3D029053722-01022005><FONT =
face=3D"Trebuchet MS"=20
color=3D#000080 size=3D2>Jennifer</FONT></SPAN></DIV><BR>
<DIV class=3DOutlookMessageHeader lang=3Den-us dir=3Dltr align=3Dleft>
<HR tabIndex=3D-1>
<FONT face=3DTahoma size=3D2><B>From:</B> David Turner =
[mailto:Dturner AT manh DOT com]=20
<BR><B>Sent:</B> Tuesday, February 01, 2005 11:38 AM<BR><B>To:</B> =
Jennifer=20
Hooper; veritas-bu AT mailman.eng.auburn DOT edu<BR><B>Subject:</B> RE: =
[Veritas-bu]=20
More strangeness<BR></FONT><BR></DIV>
<DIV></DIV>
<DIV class=3DSection1>
<P class=3DMsoNormal><FONT face=3DArial color=3Dnavy size=3D2><SPAN=20
style=3D"FONT-SIZE: 10pt; COLOR: navy; FONT-FAMILY: Arial">I have =
experienced a=20
similar problem that was traced back to the way the tape drives were =
setup. In=20
my case, the engineer from the vendor daisy chained my tape drives =
(shared the=20
scsi bus) and Netbackup had a hard time locating the correct drive etc. =
After we=20
gave each drive their own channel, remove the drives from Netbackup, =
and then=20
setup each drive in Netbackup everything started working again. I would =
start=20
with Robtest to see if I can mount a tape, rewind, &amp; eject the tape =
from=20
each drive. <o:p></o:p></SPAN></FONT></P>
<P class=3DMsoNormal><FONT face=3DArial color=3Dnavy size=3D2><SPAN=20
style=3D"FONT-SIZE: 10pt; COLOR: navy; FONT-FAMILY: =
Arial"><o:p>&nbsp;</o:p></SPAN></FONT></P>
<DIV>
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<P class=3DMsoNormal><B><FONT face=3DTahoma size=3D2><SPAN=20
style=3D"FONT-WEIGHT: bold; FONT-SIZE: 10pt; FONT-FAMILY: =
Tahoma">From:</SPAN></FONT></B><FONT=20
face=3DTahoma size=3D2><SPAN style=3D"FONT-SIZE: 10pt; FONT-FAMILY: =
Tahoma">=20
veritas-bu-admin AT mailman.eng.auburn DOT edu=20
[mailto:veritas-bu-admin AT mailman.eng.auburn DOT edu] <B><SPAN=20
style=3D"FONT-WEIGHT: bold">On Behalf Of </SPAN></B>Jennifer =
Hooper<BR><B><SPAN=20
style=3D"FONT-WEIGHT: bold">Sent:</SPAN></B> Tuesday, February 01, 2005 =
11:11=20
AM<BR><B><SPAN style=3D"FONT-WEIGHT: bold">To:</SPAN></B>=20
veritas-bu AT mailman.eng.auburn DOT edu<BR><B><SPAN=20
style=3D"FONT-WEIGHT: bold">Subject:</SPAN></B> [Veritas-bu] More=20
strangeness</SPAN></FONT><o:p></o:p></P></DIV>
<P class=3DMsoNormal><FONT face=3D"Times New Roman" size=3D3><SPAN=20
style=3D"FONT-SIZE: 12pt"><o:p>&nbsp;</o:p></SPAN></FONT></P>
<P class=3DMsoNormal><FONT face=3D"Trebuchet MS" size=3D3><SPAN =
lang=3DEN-GB=20
style=3D"FONT-SIZE: 12pt; FONT-FAMILY: 'Trebuchet MS'">Hi Gang -=20
</SPAN></FONT><SPAN lang=3DEN-GB><o:p></o:p></SPAN></P>
<P class=3DMsoNormal><FONT face=3D"Times New Roman" size=3D3><SPAN =
lang=3DEN-GB=20
style=3D"FONT-SIZE: 12pt">&nbsp;<o:p></o:p></SPAN></FONT></P>
<P class=3DMsoNormal><FONT face=3D"Trebuchet MS" size=3D3><SPAN =
lang=3DEN-GB=20
style=3D"FONT-SIZE: 12pt; FONT-FAMILY: 'Trebuchet =
MS'">&nbsp;&nbsp;&nbsp; While=20
I'm awaiting a call back from Veritas support, I'm wondering if anyone =
knows=20
what I can start looking at to troubleshoot this problem.&nbsp; We are=20
having&nbsp;more strangeness occurring in our environment, but I'm not =
sure if=20
this could be my system, or network or a combination of the two. Our =
environment=20
consists of an e250 Sun Master Server running Solaris 7 and NBU 5.0 =
attached to=20
a Quantum ATL Library, an e250 Sun Media Server running Solaris 8 =
attached to a=20
Storagetek L700e w/7 drives.&nbsp; We are running remote-NDMP jobs to a =
NetApp=20
Filer, and an EMC Celerra system.&nbsp; For some reason, both of these =
jobs are=20
failing with a 52 error - Media Manager timed out trying to mount a=20
volume.&nbsp; And then it eventually fails with a 219 error:&nbsp; the =
Required=20
Storage Unit is Unavailable.</SPAN></FONT><SPAN=20
lang=3DEN-GB><o:p></o:p></SPAN></P>
<P class=3DMsoNormal><FONT face=3D"Times New Roman" size=3D3><SPAN =
lang=3DEN-GB=20
style=3D"FONT-SIZE: 12pt">&nbsp;<o:p></o:p></SPAN></FONT></P>
<P class=3DMsoNormal><FONT face=3D"Trebuchet MS" size=3D3><SPAN =
lang=3DEN-GB=20
style=3D"FONT-SIZE: 12pt; FONT-FAMILY: 'Trebuchet =
MS'">&nbsp;&nbsp;&nbsp; We have=20
had this happen once before in December, and a power cycle of the media =
server=20
and tape library fixed the problem.&nbsp; What&nbsp;I witnessed =
happening while=20
this was going on is that when the job tries to mount a tape in one of =
the NDMP=20
assigned drives, drives 5 &amp; 6 will go into a DOWN-TLD state.&nbsp; =
When I=20
bring those drives back up, drive 5 will go down, but 6 will stay =
up.&nbsp; When=20
I bring drive 6 up, they both go down again.&nbsp; And this cycle =
repeats until=20
the job is cancelled.&nbsp; I power-cycled the library and media server =

yesterday, but the problem persists.</SPAN></FONT><SPAN=20
lang=3DEN-GB><o:p></o:p></SPAN></P>
<P class=3DMsoNormal><FONT face=3D"Times New Roman" size=3D3><SPAN =
lang=3DEN-GB=20
style=3D"FONT-SIZE: 12pt">&nbsp;<o:p></o:p></SPAN></FONT></P>
<P class=3DMsoNormal><FONT face=3D"Trebuchet MS" size=3D3><SPAN =
lang=3DEN-GB=20
style=3D"FONT-SIZE: 12pt; FONT-FAMILY: 'Trebuchet =
MS'">&nbsp;&nbsp;&nbsp; Has=20
anyone seen this and know what might be happening?&nbsp; Should I get =
my network=20
people looking at this?</SPAN></FONT><SPAN lang=3DEN-GB><o:p></o:p></SPA=
N></P>
<P class=3DMsoNormal><FONT face=3D"Times New Roman" size=3D3><SPAN =
lang=3DEN-GB=20
style=3D"FONT-SIZE: 12pt">&nbsp;<o:p></o:p></SPAN></FONT></P>
<P class=3DMsoNormal><FONT face=3D"Trebuchet MS" size=3D3><SPAN =
lang=3DEN-GB=20
style=3D"FONT-SIZE: 12pt; FONT-FAMILY: 'Trebuchet MS'">Thanks so=20
much!</SPAN></FONT><SPAN lang=3DEN-GB><o:p></o:p></SPAN></P>
<P class=3DMsoNormal><FONT face=3D"Times New Roman" size=3D3><SPAN =
lang=3DEN-GB=20
style=3D"FONT-SIZE: 12pt">&nbsp;<o:p></o:p></SPAN></FONT></P>
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lang=3DEN-GB=20
style=3D"FONT-SIZE: 12pt; FONT-FAMILY: 'Trebuchet =
MS'">Jennifer</SPAN></FONT><SPAN=20
lang=3DEN-GB><o:p></o:p></SPAN></P>
<P class=3DMsoNormal><FONT face=3D"Times New Roman" size=3D3><SPAN =
lang=3DEN-GB=20
style=3D"FONT-SIZE: =
12pt">&nbsp;<o:p></o:p></SPAN></FONT></P></DIV></BODY></HTML>

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