Basically , set timeframes that you will backup the data within a certain
frame, restore within a certain timeframe, recall tapes within a certain
timeframe, and provide level of service acceptable to the customer or
organization..This means backups available 24/7/365 and restores.

Dave



On Thu, 27 May 2004, Dwayne Adams wrote:

> Hello,
>
>
>
> When you are asked to set a SLA for restores, how do you answer this
> question?  Should I say 1.5 times the time required to backup the data?
> This is with a multiplexing level of 2 on LTO2 drives.
>
>
>
> Thanks in advance
>
>
>
> Dwayne Adams
>
>