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Cheryl,
Can you find out which patch HP/Compaq is referring to?
Thanks
Carl
=============================
Carl Stehman
PHI Services Company
202-331-6619
Pager 301-765-2703
ckstehman AT pepco DOT com
"King, Cheryl" <cheryl.king AT intrado DOT com>
Sent by: veritas-bu-admin AT mailman.eng.auburn DOT edu
05/19/2004 02:34 PM
To
<ckstehman AT pepco DOT com>, <veritas-bu AT mailman.eng.auburn DOT edu>
cc
<gmmenefee AT pepco DOT com>
Subject
RE: [Veritas-bu] "40" errors backing up from Tru64 system
We had this problem. HP/Compaq has a fix for it. It's some kind of
TCP/IP window size problem. I can't remember the details but it happened
when we upgraded to Tru64 51B.
-----Original Message-----
From: veritas-bu-admin AT mailman.eng.auburn DOT edu
[mailto:veritas-bu-admin AT mailman.eng.auburn DOT edu]On Behalf Of
ckstehman AT pepco DOT com
Sent: Wednesday, May 19, 2004 11:06 AM
To: veritas-bu AT mailman.eng.auburn DOT edu
Cc: gmmenefee AT pepco DOT com
Subject: [Veritas-bu] "40" errors backing up from Tru64 system
I am at a loss. I have not been able to backup any data from a couple of
Tru64 systems.
I have tried everything I can think of. Everything is set to 100FDX No
autonegotiate.
We are backing up through a cisco switch to a PIX firewall and then to the
media server.
The firewall is open in both directions. The firewall logs do not show
any connection being broken.
Maybe once in 10 tries we will get a backup started, it runs at a good
rate for a few
minutes then gradually slows to a stop, then we get a "40" error.
Sometimes it just
hangs for 10 minutes and then aborts with a 40 error. Veritas tries two
times before
giving up. Usually both tries behave the same.
We have two other Tru64 systems. Alpha 1000A running Tru64 version 40G
that have no
problems backing up.
The ones that fail are AlphaES40 running Tru64 version 51B with the latest
patches
including the one below .
Any help would be greatly appreciated..
Logs from the latest attempt (after installing the recommended batch - see
below) follow:
5/19/2004 11:22:33 AM - started process bptm (672)
5/19/2004 11:22:34 AM - started process bpbrm (4140)
5/19/2004 11:22:34 AM - connecting
5/19/2004 11:22:34 AM - connected; connect time: 00:00:00
5/19/2004 11:22:36 AM - started process bptm (3764)
5/19/2004 11:22:36 AM - mounted
5/19/2004 11:22:36 AM - positioning L15279 to file 2
5/19/2004 11:22:38 AM - positioned; position time: 00:00:02
5/19/2004 11:22:38 AM - begin writing
5/19/2004 11:32:04 AM - end writing; write time: 00:09:26
network connection broken(40)
5/19/2004 11:32:05 AM - Error bpsched(pid=1480) suspending further backup
attempts for client supportbackup, policy BSMEDIA4_EMS_SUPPORT_DATA,
schedule EMS_Support_Weekly_full because it has exceeded the configured
number of tries
5/19/2004 11:32:05 AM - Error bpsched(pid=1480) backup of client
supportbackup exited with status 40 (network connection broken)
5/19/2004 11:13:06 AM - started process bptm (4140)
5/19/2004 11:13:51 AM - mounted; mount time: 00:00:43
5/19/2004 11:13:54 AM - positioning L15279 to file 2
5/19/2004 11:15:16 AM - positioned; position time: 00:01:22
5/19/2004 11:15:16 AM - begin writing
5/19/2004 11:22:25 AM - end writing; write time: 00:07:09
network connection broken(40)
5/19/2004 11:22:30 AM - Error bpsched(pid=1480) backup of client
supportbackup exited with status 40 (network connection broken)
/19/2004 11:18:53 AM - mounting L15276
5/19/2004 11:19:39 AM - mounted; mount time: 00:00:46
5/19/2004 11:19:45 AM - positioning L15276 to file 1
5/19/2004 11:19:56 AM - positioned; position time: 00:00:11
5/19/2004 11:19:56 AM - begin writing
5/19/2004 11:32:02 AM - end writing; write time: 00:12:06
network connection broken(40)
5/19/2004 11:32:03 AM - Error bpsched(pid=1480) backup of client emsbackup
exited with status 40 (network connection broken)
5/19/2004 11:32:09 AM - started process bptm (1704)
5/19/2004 11:32:12 AM - started process bpbrm (2616)
5/19/2004 11:32:12 AM - connecting
5/19/2004 11:32:12 AM - connected; connect time: 00:00:00
5/19/2004 11:32:12 AM - started process bptm (4112)
5/19/2004 11:32:15 AM - mounted
5/19/2004 11:32:15 AM - positioning L15279 to file 2
5/19/2004 11:32:16 AM - positioned; position time: 00:00:01
5/19/2004 11:32:16 AM - begin writing
5/19/2004 11:46:50 AM - Error bpbrm(pid=2616) socket read failed, An
existing connection was forcibly closed by the remote host. (10054)
5/19/2004 11:49:39 AM - end writing; write time: 00:17:23
file read failed(13)
5/19/2004 11:49:43 AM - Error bpsched(pid=1480) suspending further backup
attempts for client emsbackup, policy BSMEDIA4_EMS_DATA, schedule
EMS_Weekly_Full because it has exceeded the configured number of tries
5/19/2004 11:49:43 AM - Error bpsched(pid=1480) backup of client emsbackup
exited with status 13 (file read failed)
=============================
Carl Stehman
PHI Services Company
202-331-6619
Pager 301-765-2703
ckstehman AT pepco DOT com
George M Menefee/CC/PEP
05/19/2004 11:01 AM
To
Carl K Stehman/EP/PEP
cc
Murali Vippu/EP/PEP@PEP, Stanley Williams/CC/PEP@PEP
Subject
Re: Tru 64 version and patchLink
Carl,
I guess you didn't get my e-mail a couple of weeks ago.
I have applied the patch and am ready for you to try a backup.
Thanks,
George
Work: 301-469-5285
Pager: 301-765-1780
Email: gmmenefee AT pepco DOT com
Carl K Stehman/EP/PEP
05/19/2004 10:45 AM
To
George M Menefee/CC/PEP@PEP
cc
Murali Vippu/EP/PEP@PEP, Stanley Williams/CC/PEP@PEP
Subject
Tru 64 version and patch
George,
I am planning to be at the CC tomorrow 5/20.
Have you had a chance to look into this yet?
What versions of Tru64 are we running on the OMS system
VS the EMS backup systems.
> Hello,
>
> The backup of a TRU64 V5.1 2650 aborts with the message :
>
> backup of client zoug.vub.ac.be exited with status 40 (network
connection
> broken)
> media manager terminated during mount of media id NS0801, possible media
> mount timeout
> media manager terminated by parent process
>
> The connections are OK (ping, telnet, bpclntcmd...), I have tried with
> another pool,
> but without success.
>
> I have no problems with backups on TRU64 V5.1 1885.
> The version of NBU is 4.5MP6.
>
> Thanks for yours suggestions
Did you recently upgrade the OS to 5.1B? We did and had this "status 40"
issue. It is due to a change to inet.mod, Netbackup uses inetd to
communicate
to clients (and media servers). I've been fighting this for two weeks
now.
HP has a patch, T64KIT0021340-V51BB24-E-20040120 to fix this.
Carl
=============================
Carl Stehman
PHI Services Company
202-331-6619
Pager 301-765-2703
ckstehman AT pepco DOT com
=============================
Carl Stehman
PHI Services Company
202-331-6619
Pager 301-765-2703
ckstehman AT pepco DOT com
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Content-Type: text/html; charset="US-ASCII"
<br><font size=2 face="sans-serif">Cheryl,</font>
<br>
<br><font size=2 face="sans-serif">Can you find out which patch HP/Compaq
is referring to?</font>
<br>
<br><font size=2 face="sans-serif">Thanks</font>
<br>
<br><font size=2 face="sans-serif">Carl</font>
<br><font size=2 face="sans-serif">=============================<br>
Carl Stehman<br>
PHI Services Company<br>
202-331-6619<br>
Pager 301-765-2703<br>
ckstehman AT pepco DOT com</font>
<br>
<br>
<br>
<table width=100%>
<tr valign=top>
<td width=40%><font size=1 face="sans-serif"><b>"King, Cheryl"
<cheryl.king AT intrado DOT com></b> </font>
<br><font size=1 face="sans-serif">Sent by: veritas-bu-admin AT
mailman.eng.auburn DOT edu</font>
<p><font size=1 face="sans-serif">05/19/2004 02:34 PM</font>
<td width=59%>
<table width=100%>
<tr>
<td>
<div align=right><font size=1 face="sans-serif">To</font></div>
<td valign=top><font size=1 face="sans-serif"><ckstehman AT pepco DOT
com>,
<veritas-bu AT mailman.eng.auburn DOT edu></font>
<tr>
<td>
<div align=right><font size=1 face="sans-serif">cc</font></div>
<td valign=top><font size=1 face="sans-serif"><gmmenefee AT pepco DOT
com></font>
<tr>
<td>
<div align=right><font size=1 face="sans-serif">Subject</font></div>
<td valign=top><font size=1 face="sans-serif">RE: [Veritas-bu] "40"
errors backing up from Tru64 system</font></table>
<br>
<table>
<tr valign=top>
<td>
<td></table>
<br></table>
<br>
<br>
<br><font size=2 color=blue face="Arial">We had this problem. HP/Compaq
has a fix for it. It's some kind of TCP/IP window size problem. I
can't remember the details but it happened when we upgraded to Tru64 51B.</font>
<br><font size=2 face="Tahoma">-----Original Message-----<b><br>
From:</b> veritas-bu-admin AT mailman.eng.auburn DOT edu
[mailto:veritas-bu-admin AT mailman.eng.auburn DOT edu]<b>On
Behalf Of </b>ckstehman AT pepco DOT com<b><br>
Sent:</b> Wednesday, May 19, 2004 11:06 AM<b><br>
To:</b> veritas-bu AT mailman.eng.auburn DOT edu<b><br>
Cc:</b> gmmenefee AT pepco DOT com<b><br>
Subject:</b> [Veritas-bu] "40" errors backing up from Tru64 system<br>
</font>
<br><font size=2 face="sans-serif"><br>
I am at a loss. I have not been able to backup any data from a couple
of Tru64 systems.</font><font size=3> </font><font size=2 face="sans-serif"><br>
I have tried everything I can think of. Everything is set to 100FDX No
autonegotiate.</font><font size=3> </font><font size=2 face="sans-serif"><br>
We are backing up through a cisco switch to a PIX firewall and then to
the media server.</font><font size=3> </font><font size=2 face="sans-serif"><br>
The firewall is open in both directions. The firewall logs do not
show any connection being broken. </font><font size=3><br>
</font><font size=2 face="sans-serif"><br>
Maybe once in 10 tries we will get a backup started, it runs at a good
rate for a few</font><font size=3> </font><font size=2 face="sans-serif"><br>
minutes then gradually slows to a stop, then we get a "40" error.
Sometimes it just</font><font size=3> </font><font size=2
face="sans-serif"><br>
hangs for 10 minutes and then aborts with a 40 error. Veritas tries
two times before</font><font size=3> </font><font size=2 face="sans-serif"><br>
giving up. Usually both tries behave the same.</font><font size=3>
<br>
</font><font size=2 face="sans-serif"><br>
We have two other Tru64 systems. Alpha 1000A running Tru64 version 40G
that have no</font><font size=3> </font><font size=2 face="sans-serif"><br>
problems backing up.</font><font size=3> <br>
</font><font size=2 face="sans-serif"><br>
The ones that fail are AlphaES40 running Tru64 version 51B with the latest
patches <br>
including the one below . </font><font size=3> <br>
</font><font size=2 face="sans-serif"><br>
Any help would be greatly appreciated..</font><font size=3> <br>
<br>
</font><font size=2 face="sans-serif"><br>
Logs from the latest attempt (after installing the recommended batch -
see below) follow:</font><font size=3> <br>
</font><font size=2 face="sans-serif"><br>
5/19/2004 11:22:33 AM - started process bptm (672)</font><font size=3>
</font><font size=2 face="sans-serif"><br>
5/19/2004 11:22:34 AM - started process bpbrm (4140)</font><font size=3>
</font><font size=2 face="sans-serif"><br>
5/19/2004 11:22:34 AM - connecting</font><font size=3> </font><font size=2
face="sans-serif"><br>
5/19/2004 11:22:34 AM - connected; connect time: 00:00:00</font><font size=3>
</font><font size=2 face="sans-serif"><br>
5/19/2004 11:22:36 AM - started process bptm (3764)</font><font size=3>
</font><font size=2 face="sans-serif"><br>
5/19/2004 11:22:36 AM - mounted</font><font size=3> </font><font size=2
face="sans-serif"><br>
5/19/2004 11:22:36 AM - positioning L15279 to file 2</font><font size=3>
</font><font size=2 face="sans-serif"><br>
5/19/2004 11:22:38 AM - positioned; position time: 00:00:02</font><font size=3>
</font><font size=2 face="sans-serif"><br>
5/19/2004 11:22:38 AM - begin writing</font><font size=3> </font><font size=2
face="sans-serif"><br>
5/19/2004 11:32:04 AM - end writing; write time: 00:09:26</font><font size=3>
</font><font size=2 face="sans-serif"><br>
network connection broken(40)</font><font size=3> </font><font size=2
face="sans-serif"><br>
5/19/2004 11:32:05 AM - Error bpsched(pid=1480) suspending further backup
attempts for client supportbackup, policy BSMEDIA4_EMS_SUPPORT_DATA, schedule
EMS_Support_Weekly_full because it has exceeded the configured number of
tries</font><font size=3> </font><font size=2 face="sans-serif"><br>
5/19/2004 11:32:05 AM - Error bpsched(pid=1480) backup of client supportbackup
exited with status 40 (network connection broken)</font><font size=3> <br>
</font><font size=2 face="sans-serif"><br>
5/19/2004 11:13:06 AM - started process bptm (4140)</font><font size=3>
</font><font size=2 face="sans-serif"><br>
5/19/2004 11:13:51 AM - mounted; mount time: 00:00:43</font><font size=3>
</font><font size=2 face="sans-serif"><br>
5/19/2004 11:13:54 AM - positioning L15279 to file 2</font><font size=3>
</font><font size=2 face="sans-serif"><br>
5/19/2004 11:15:16 AM - positioned; position time: 00:01:22</font><font size=3>
</font><font size=2 face="sans-serif"><br>
5/19/2004 11:15:16 AM - begin writing</font><font size=3> </font><font size=2
face="sans-serif"><br>
5/19/2004 11:22:25 AM - end writing; write time: 00:07:09</font><font size=3>
</font><font size=2 face="sans-serif"><br>
network connection broken(40)</font><font size=3> </font><font size=2
face="sans-serif"><br>
5/19/2004 11:22:30 AM - Error bpsched(pid=1480) backup of client supportbackup
exited with status 40 (network connection broken)</font><font size=3> <br>
</font><font size=2 face="sans-serif"><br>
/19/2004 11:18:53 AM - mounting L15276</font><font size=3> </font><font size=2
face="sans-serif"><br>
5/19/2004 11:19:39 AM - mounted; mount time: 00:00:46</font><font size=3>
</font><font size=2 face="sans-serif"><br>
5/19/2004 11:19:45 AM - positioning L15276 to file 1</font><font size=3>
</font><font size=2 face="sans-serif"><br>
5/19/2004 11:19:56 AM - positioned; position time: 00:00:11</font><font size=3>
</font><font size=2 face="sans-serif"><br>
5/19/2004 11:19:56 AM - begin writing</font><font size=3> </font><font size=2
face="sans-serif"><br>
5/19/2004 11:32:02 AM - end writing; write time: 00:12:06</font><font size=3>
</font><font size=2 face="sans-serif"><br>
network connection broken(40)</font><font size=3> </font><font size=2
face="sans-serif"><br>
5/19/2004 11:32:03 AM - Error bpsched(pid=1480) backup of client emsbackup
exited with status 40 (network connection broken)</font><font size=3> <br>
</font><font size=2 face="sans-serif"><br>
5/19/2004 11:32:09 AM - started process bptm (1704)</font><font size=3>
</font><font size=2 face="sans-serif"><br>
5/19/2004 11:32:12 AM - started process bpbrm (2616)</font><font size=3>
</font><font size=2 face="sans-serif"><br>
5/19/2004 11:32:12 AM - connecting</font><font size=3> </font><font size=2
face="sans-serif"><br>
5/19/2004 11:32:12 AM - connected; connect time: 00:00:00</font><font size=3>
</font><font size=2 face="sans-serif"><br>
5/19/2004 11:32:12 AM - started process bptm (4112)</font><font size=3>
</font><font size=2 face="sans-serif"><br>
5/19/2004 11:32:15 AM - mounted</font><font size=3> </font><font size=2
face="sans-serif"><br>
5/19/2004 11:32:15 AM - positioning L15279 to file 2</font><font size=3>
</font><font size=2 face="sans-serif"><br>
5/19/2004 11:32:16 AM - positioned; position time: 00:00:01</font><font size=3>
</font><font size=2 face="sans-serif"><br>
5/19/2004 11:32:16 AM - begin writing</font><font size=3> </font><font size=2
face="sans-serif"><br>
5/19/2004 11:46:50 AM - Error bpbrm(pid=2616) socket read failed, An existing
connection was forcibly closed by the remote host. (10054)</font><font
size=3>
</font><font size=2 face="sans-serif"><br>
5/19/2004 11:49:39 AM - end writing; write time: 00:17:23</font><font size=3>
</font><font size=2 face="sans-serif"><br>
file read failed(13)</font><font size=3> </font><font size=2
face="sans-serif"><br>
5/19/2004 11:49:43 AM - Error bpsched(pid=1480) suspending further backup
attempts for client emsbackup, policy BSMEDIA4_EMS_DATA, schedule
EMS_Weekly_Full
because it has exceeded the configured number of tries</font><font size=3>
</font><font size=2 face="sans-serif"><br>
5/19/2004 11:49:43 AM - Error bpsched(pid=1480) backup of client emsbackup
exited with status 13 (file read failed)</font><font size=3> <br>
</font><font size=2 face="sans-serif"><br>
=============================<br>
Carl Stehman<br>
PHI Services Company<br>
202-331-6619<br>
Pager 301-765-2703<br>
ckstehman AT pepco DOT com</font><font size=3> <br>
<br>
</font>
<table width=100%>
<tr valign=top>
<td width=32%><font size=1 face="sans-serif"><b>George M
Menefee/CC/PEP</b></font><font size=3>
</font>
<p><font size=1 face="sans-serif">05/19/2004 11:01 AM</font><font size=3>
</font>
<td width=67%>
<br>
<table width=100%>
<tr>
<td width=13%>
<div align=right><font size=1 face="sans-serif">To</font></div>
<td width=86% valign=top><font size=1 face="sans-serif">Carl K
Stehman/EP/PEP</font><font size=3>
</font>
<tr>
<td>
<div align=right><font size=1 face="sans-serif">cc</font></div>
<td valign=top><font size=1 face="sans-serif">Murali Vippu/EP/PEP@PEP,
Stanley Williams/CC/PEP@PEP</font><font size=3> </font>
<tr>
<td>
<div align=right><font size=1 face="sans-serif">Subject</font></div>
<td valign=top><font size=1 face="sans-serif">Re: Tru 64 version and
patch</font><a
href=Notes:///852567700055F156/38D46BF5E8F08834852564B500129B2C/701D5BD5B75D041F85256E990050B659><font
size=3 color=blue><u>Link</u></font></a></table>
<br>
<br>
<table width=100%>
<tr valign=top>
<td width=49%>
<td width=50%></table>
<br></table>
<br><font size=3><br>
</font><font size=2 face="sans-serif"><br>
Carl,</font><font size=3> <br>
</font><font size=2 face="sans-serif"><br>
I guess you didn't get my e-mail a couple of weeks ago.</font><font size=3>
<br>
</font><font size=2 face="sans-serif"><br>
I have applied the patch and am ready for you to try a backup.</font><font
size=3>
<br>
</font><font size=2 face="sans-serif"><br>
Thanks,<br>
George<br>
Work: 301-469-5285<br>
Pager: 301-765-1780<br>
Email: gmmenefee AT pepco DOT com</font><font size=3> <br>
<br>
</font>
<table width=100%>
<tr valign=top>
<td width=29%><font size=1 face="sans-serif"><b>Carl K Stehman/EP/PEP</b>
</font>
<p><font size=1 face="sans-serif">05/19/2004 10:45 AM</font><font size=3>
</font>
<td width=70%>
<br>
<table width=100%>
<tr>
<td width=13%>
<div align=right><font size=1 face="sans-serif">To</font></div>
<td width=86% valign=top><font size=1 face="sans-serif">George M
Menefee/CC/PEP@PEP</font><font size=3>
</font>
<tr>
<td>
<div align=right><font size=1 face="sans-serif">cc</font></div>
<td valign=top><font size=1 face="sans-serif">Murali Vippu/EP/PEP@PEP,
Stanley Williams/CC/PEP@PEP</font><font size=3> </font>
<tr>
<td>
<div align=right><font size=1 face="sans-serif">Subject</font></div>
<td valign=top><font size=1 face="sans-serif">Tru 64 version and
patch</font></table>
<br>
<br>
<table width=100%>
<tr valign=top>
<td width=49%>
<td width=50%></table>
<br></table>
<br><font size=3><br>
</font><font size=2 face="sans-serif"><br>
George,</font><font size=3> <br>
</font><font size=2 face="sans-serif"><br>
I am planning to be at the CC tomorrow 5/20.</font><font size=3> </font><font
size=2 face="sans-serif"><br>
Have you had a chance to look into this yet? </font><font size=2
face="Arial"><br>
What versions of Tru64 are we running on the OMS system <br>
VS the EMS backup systems. </font><font size=3> </font><font
size=2><tt><br>
<br>
<br>
> Hello,<br>
> <br>
> The backup of a TRU64 V5.1 2650 aborts with the message :<br>
> <br>
> backup of client zoug.vub.ac.be exited with status 40 (network
connection<br>
> broken)<br>
> media manager terminated during mount of media id NS0801, possible
media<br>
> mount timeout<br>
> media manager terminated by parent process<br>
> <br>
> The connections are OK (ping, telnet, bpclntcmd...), I have
tried with <br>
> another pool,<br>
> but without success.<br>
> <br>
> I have no problems with backups on TRU64 V5.1 1885.<br>
> The version of NBU is 4.5MP6.<br>
> <br>
> Thanks for yours suggestions<br>
<br>
Did you recently upgrade the OS to 5.1B? We did and had this "status
40"<br>
issue. It is due to a change to inet.mod, Netbackup uses inetd to
communicate<br>
to clients (and media servers). I've been fighting this for two weeks
now.<br>
<br>
HP has a patch, T64KIT0021340-V51BB24-E-20040120 to fix this.</tt></font><font
size=3><br>
</font><font size=2 face="sans-serif"><br>
Carl</font><font size=3> </font><font size=2 face="sans-serif"><br>
=============================<br>
Carl Stehman<br>
PHI Services Company<br>
202-331-6619<br>
Pager 301-765-2703<br>
ckstehman AT pepco DOT com</font><font size=3> <br>
<br>
</font><font size=2 face="sans-serif"><br>
=============================<br>
Carl Stehman<br>
PHI Services Company<br>
202-331-6619<br>
Pager 301-765-2703<br>
ckstehman AT pepco DOT com</font>
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