Veritas-bu

[Veritas-bu] Outlook .PST open file backup nightmare.

2004-05-18 14:04:20
Subject: [Veritas-bu] Outlook .PST open file backup nightmare.
From: Louis-Luc Le Guerrier <leguerri AT Canr.Hydro.Qc DOT Ca> (Louis-Luc Le Guerrier)
Date: Tue, 18 May 2004 14:04:20 -0400 (EDT)
Hello,
I have upgraded to NetBackup 5.0 on a Solaris 9 Ultra 2
server, and we have 2 Windows clients that contain .PST 
files to back up, which many are open.

Veritas VSP feature is supposed to do that, and here's what
happens:

Since Upgrade to 5.0 on both the Server and the Windows Client
is done, and the client has rebooted (before reboot open
.PST files failed), the .PST open files are successfully
backed up.
Suddenly, the cache drive on the Windows client got full
of .TMP files left there by Veritas (or VSP feature), to a
point that it became unoperational for other applications.
These files could not be deleted, because they were locked in
some kind of way (claimed in use by another process).
We rebooted the Windows client, and all .TMP files erased by
themselves!, but since then, open .PST files can no longer
be backed up, they're just skipped. VSP is enabled as I can
see on the Solaris server in that client's properties. On the 
Windows client, I couldn't
find the way to determine whether or not VSP is enabled. I
generated logs on the client in the 'bpbkar' and 'bpcd' 
directory, and these claim VSP is disabled, but I still can't
figure out how to enable it or other ways to verify status.

I have a case open at SUN, for nearly a month, and they've
been of no help so far.  But since then, we have no backup!!!

Does anyone have any idea, or experience to share?

Thanks for precious help, 
Louis-Luc


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