Hi all,

I've contacted Veritas support and it's taken 3 days for any assistance even
though I escalated the call.  The engineer I've been speaking with is not
helping much at all.  No slam on Veritas but I need help asap.  Any
assistance is appreciated.

Here's the scenario:
-Running Netbackup Datacenter 4.5 MP4 on Solaris 8.
-Backups are running fine.  Status 0.
-Tried restoring different files using the gui and command line from
different tapes and from different dates.  I was told from a fellow engineer
that it could be dirty tapes but I don't think that's the case.
-Tried restarting the Netbackup processes.
-The output from the gui comes back with a message "Illegal instruction -
core dumped"
-I have a truss output from the command line syntax, it fails on this line:
14603:  open("/usr/openv/msg/C/netbackup/CerMsgs", O_RDONLY) Err#2 ENOENT
I realize that ENOENT means that's a missing file, so I created a file
(touch CerMsgs) and it still failed.  I searched on google for any
information on this file and I found nothing.

The engineer from Veritas found out from the Veritas support script I ran
and sent that a patch didn't install correctly.  It was the Java patch.  So
I installed the patch again and it worked successfully.  I could not update
the clients and that's another issue I'm working with the engineer on.  But
I don't think that's causing the restore to bomb.  I still could not restore
after that.

Another note is we also use Netbackup Professional which I recently
reinstalled due to problems.  Could this affect Netbackup Datacenter?

Also, here is the bprestore I'm running from command line.  I'm restoring
files from the backup server to the backup server (so it's the same system).
I thought I had the right syntax but maybe I'm screwing it up somehow:

/usr/openv/netbackup/bin/bprestore -S <server name> -C <server name> -K -t
0 -L /usr/openv

One last note, my master server and media server are the same system.  I do
not have these separated.

Again, I appreciate *any* help.  This is major and I need to restore asap.

Thank you for your time,
Amie