The requirement for the windows installer update is a common issue when
upgrading the netbackup client. It means that you need to reboot the client
to continue to install the netbackup software.  This can be a pain if you
are trying to upgrade/install during the working day as you may not have the
option to reboot the server.

I would guess that something went wrong with the 'windows installer' stage
and it is now incomplete.  Once you have run it once and rebooted the
netbackup installation should have continued automatically.

Try reboot the computer, cancel the install if it trys tostart, run the
client install again.  If this doesn't work you should probably try to run
the windows installer stage again from the cd.  Browse the netbackup cd and
go to the folder called "pc_clnt\win32\common".  You will see a file called
"instmsiw" and "instmsia", this is the windows installer but they are for
different OS so I am not sure which one is for NT4.  It will give you a
notification if you try and run the incorrect file.

If this is successful you can reboot and try the client install from the CD
again,  it won't try to install the windows installer again.

> Message: 3
> Date: Wed, 20 Aug 2003 10:12:14 +1000
> From: "Broun, Bevan" <brounb AT adi-limited DOT com>
> To: veritas-bu AT mailman.eng.auburn DOT edu
> Reply-To: brounb AT adi-limited DOT com
> Subject: [Veritas-bu] windows intstaller problem when installing nb4.5
client on NT-sp6a.
>
> hi all
>
> 1st: Im much more of a unix guy than a windows guy.
>
> Im was trying to install the windows netbackup client on an NT-sp6a system
> (running exchange but I didnt get as far as installing the exchange
agent).
> Now first thing the netbackup install program tells me is that it needs to
> install the "windows installer" program then reboot and installation will
> continue. It does this but the system doesnt shutdown cleanly for the
> reboot (although it had done a few minutes earlier for another reason). A
> shutdown was sent from another NT system and this made it go down (didnt
> need to power cycle).
>
> NT comes backup and we log in hoping to continue with the installation but
> the windows installer keeps popping up the following message:
>
>     The specified service has been marked for deletion
>
> We do the netbackup client installation and it asks server detail etc,
then
> when it's ready to start installing files, it returns very quickly and
> nothing gets installed. We do this a number of times.
>
> Searched the veritas site and google but didnt find anything useful.
>
> One point to note: The system has backup exec 7.3 installed but the
> services were turned off.
>
> hope somebody can help with this windows installer problem
>
> TIA
>
> BB
>
>
> --__--__--
>
> _______________________________________________
> Veritas-bu maillist  -  Veritas-bu AT mailman.eng.auburn DOT edu
> http://mailman.eng.auburn.edu/mailman/listinfo/veritas-bu
>
>
> End of Veritas-bu Digest
>