Veritas-bu

[Veritas-bu] RE: HPUX support (was RE: Considering moving to NetBackup)

2003-01-27 15:06:50
Subject: [Veritas-bu] RE: HPUX support (was RE: Considering moving to NetBackup)
From: Tim.McMurphy AT telus DOT com (Tim McMurphy)
Date: Mon, 27 Jan 2003 13:06:50 -0700
I can see Veritas' point. Limited resources so you focus on the software
that makes the most money. But when you have Sun, HP, IBM and whoever still
supporting old OSes then I think the end of life for backup products SHOULD
be the same as EOL for OS.

Just my 2 cents :)

-----Original Message-----
From: Cornely, David [mailto:David_Cornely AT intuit DOT com]
Sent: Monday, January 27, 2003 12:11 PM
To: veritas-bu AT mailman.eng.auburn DOT edu
Subject: RE: [Veritas-bu] RE: HPUX support (was RE: Considering moving
to NetBackup)


Interesting issue but why should Veritas be forced to provide endless
support for old and outdated software?  Just because certain customers
can't/don't/won't plan properly and manage their datacenters as they should
doesn't mean Veritas (or anyone else) should have to go along for the ride.
This isn't directed at the engineers either as it's almost always a
management roadblock.

I understand it may be difficult for certain places to maintain updated
software levels but there is a point where legacy systems just shouldn't be
supported.  From a business standpoint (i.e. money, which is always what it
boils down to) maintaining support for a few small customers with old
systems just doesn't make sense.

Just trying to see it from Veritas' perspective...

-----Original Message-----
From: Labonte, L R (Leo), SOLIT [mailto:llabonte AT att DOT com]
Sent: Saturday, January 25, 2003 18:22
To: Len Boyle; Rob Worman; Deb Heller-Evans;
veritas-bu AT mailman.eng.auburn DOT edu
Subject: RE: [Veritas-bu] RE: HPUX support (was RE: Considering moving
to NetBackup)


Yes, there is finally a ground swell!  We complained about
this lack of legacy client support a couple years ago, and
it becomes a bigger issue as time passes.  Our customers are
just not keeping up with upgrades for the reasons mentioned
by Len.  We have a NetBackup environment with 160 clients,
and I'm terrified to upgrade to NBU v4.5.  I'm afraid we
will not be able to back up certain clients.  Something
must be done!

Leo R. Labonte
N&SO - Centralized Server Operations
AT&T Solutions
(732) 420-6080
llabonte AT att DOT com


-----Original Message-----
From: Len Boyle [mailto:Len.Boyle AT sas DOT com]
Sent: Saturday, January 25, 2003 7:02 PM
To: Rob Worman; Deb Heller-Evans; veritas-bu AT mailman.eng.auburn DOT edu
Subject: [Veritas-bu] RE: HPUX support (was RE: Considering moving to
NetBackup)


Yes Rob is correct. In my mind I had typed hp/ux 10.20. 
 
And the problem with hp/ux 10.20 is not unique to netbackup. The TSM stopped
active support for hp/ux 10.20 a little while ago. But one difference with
TSM is that they officially support one client version up and one down. But
unoffically the clients work many versions back. And with hp/ux 10.20 they
even have semi-support of the older client level. 
In the case of TSM the problem was threading support, their newer clients
required threading and hp/ux did not have the same threading support as
others unix's. 
 
It would be nice if netbackup would support older clients. But maybe not at
the same level of support. 
For example they might support nbu 3.4 for hp/ux 10.20 but not for hp/ux 11.
No new features.
 
This is important for at least 4 reasons. 
 
1) sometimes a site is running apps (purchased) where there is no way they
are going to be upgraded to run on the lastest os level. 
 
2) Sometimes a site is running hardware used for special purposes that is
not going to be upgraded. For example an xray machine with an old pc or unix
box for an controller. The xray company supports the hardware as is but does
not do upgrades on the older boxes. To get an upgraded computer means buying
a new xray machine, which is many times the $$ of the computer. 
 
3) DR purposes. One may be asked to restore data for backup taken many years
ago. 
 
4) Major software systems work with the old o/s but not the newer levels.
And management does not want to fix something that is not broken, with large
$$$. 
 
 
 
 
 

        -----Original Message----- 
        From: Rob Worman [mailto:rob AT worman DOT org] 
        Sent: Sat 1/25/2003 4:58 PM 
        To: Len Boyle; Deb Heller-Evans; veritas-bu AT mailman.eng.auburn DOT 
edu 
        Cc: 
        Subject: HPUX support (was RE: Considering moving to NetBackup)
        
        

        At 11:02 PM -0500 1/24/03, Len Boyle wrote:
        ><snip>
        >  An example of a problem child for us will be hp/ux which has no
client
        >  support in nbu 4.5 so it will be unsupported with netbackup
version 5.
        ><snip>
        
        I think Len's comment above was intended to refer to the 10.20 HP-UX
        release, not the entire HP-UX platform in general.  ;-)
        
        There are also a few solaris 2.5.1 users out there who aren't so
        happy about these supportability rules...
        
        rob
        


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