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Thanks for the assistance, I figured it out. I had already downloaded
the drivers from Quantum, the problem was that the drives were not showing
up in the Windows device manager. I broke down and called Quantum to ask
them, but while I was on hold, I recabled every thing to the on board
Adaptec controller instead of the add on card, that worked. About that
time, the Quantum guy got on the line and told me that for some reason, the
ATL libraries will not work with RAID controllers. Anywho, the drives
immediately showed up (and the changer too). I installed the drivers and
every thing is working.
Michael French
Platform Engineer
Intel IOS
(408)765-6676
-----Original Message-----
From: Marx, Keath [mailto:Keath.Marx AT Anthem DOT com]
Sent: Monday, January 20, 2003 10:17 AM
To: 'veritas-bu AT mailman.eng.auburn DOT edu'
Subject: RE: [Veritas-bu] Help! Installing Quantum ATL 1500 and Win2K
Yes the drives are installed. I am talking about the DRIVERS for the
hardware. In device manager look for medium changers as a category. The
robot will probably show up there as an unknown changer.
Get the software drivers from the vendor and install them
BM__MailAutoSigKeath Marx
SELC
Anthem Southeast
804 354-3282
keath.marx AT anthem DOT com
This message, including files attached to it, may contain
confidential information that is intended only for the use of the
ADDRESSEE(S) named above. If you are not an intended recipient, you are
hereby notified that any dissemination or copying of the information
contained in this message, or the taking of any action in reliance upon the
information, is strictly prohibited. If you have received this message in
error, please notify the sender immediately and delete the message from your
system. Thank you.
-----Original Message-----
From: "French, Michael P" <michael.p.french AT intel DOT com>@AICI
Sent: Monday, January 20, 2003 1:13 PM
To: Marx, Keath
Cc: 'veritas-bu AT mailman.eng.auburn DOT edu'
Subject: RE: [Veritas-bu] Help! Installing Quantum ATL 1500 and Win2K
You have me confused. The drives are already installed in the
library. The library is cabled up all on one chain. Listed in reverse
order: LVD/SE terminator --> drive 2 --> drive 1 --> robot --> Dell
server. The drives and the library show up in the config utility for the
SCSI controller card, but not in Windows. It must be some sort of hardware
problem, but I am not sure what it is since the drives show up correctly in
the SCSI util, but not in the Windows device list.
Michael French
Platform Engineer
Intel IOS
(408)765-6676
-----Original Message-----
From: Marx, Keath [ mailto:Keath.Marx AT Anthem DOT com
<mailto:Keath.Marx AT Anthem DOT com> ]
Sent: Monday, January 20, 2003 9:58 AM
To: 'veritas-bu AT mailman.eng.auburn DOT edu'
Subject: RE: [Veritas-bu] Help! Installing Quantum ATL 1500 and
Win2K
You need to get drives for the library and drives and install them
first generally.
Keath Marx
SELC
Anthem Southeast
804 354-3282
keath.marx AT anthem DOT com
This message, including files attached to it, may contain
confidential information that is intended only for the use of the
ADDRESSEE(S) named above. If you are not an intended recipient, you are
hereby notified that any dissemination or copying of the information
contained in this message, or the taking of any action in reliance upon the
information, is strictly prohibited. If you have received this message in
error, please notify the sender immediately and delete the message from
your system. Thank you.
-----Original Message-----
From: veritas-bu-admin AT mailman.eng.auburn DOT edu@AICI On Behalf Of
"French, Michael P" <michael.p.french AT intel DOT com>
Sent: Monday, January 20, 2003 12:52 PM
To: 'veritas-bu AT mailman.eng.auburn DOT edu'
Subject: [Veritas-bu] Help! Installing Quantum ATL 1500 and Win2K
I need some help installing an ATL 1500 with 2 DLT8000 drives under
Win2K Advanced server. The server is a Dell 6350 with 2 PERC/2 LVD
SCSI
controllers. The external RAID array (PV200) is attached to the
first
controller and the internal drivers are attached to the second
controller.
I currently have the ATL library attached to the second port of the
second
controller. The library is assigned SCSI ID 0, tape drive 1 is ID
2, and
tape drive 2 is ID3. I have installed Win2K, but it does not see
the
drives.
When the system boots up, I run the SCSI config utility built into
the adapters and it sees the library and the two tape drives on the
second
controller with the ID's they are supposed to have. I let Winblows
boot up
and it does not see the devices anywhere. I ran the device manager
and let
it scan twice with no luck. Neither of the drives are showing up
anywhere,
there is not even a "Tape Drives" category or an "Other" category
listed.
Any suggestions? Windows should see it shouldn't it, when the
adapter can
see it? Please help!
Michael French
Platform Engineer
Intel IOS
(408)765-6676
_______________________________________________
Veritas-bu maillist - Veritas-bu AT mailman.eng.auburn DOT edu
http://mailman.eng.auburn.edu/mailman/listinfo/veritas-bu
<http://mailman.eng.auburn.edu/mailman/listinfo/veritas-bu>
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<TITLE>RE: [Veritas-bu] Help! Installing Quantum ATL 1500 and Win2K</TITLE>
<META content="MSHTML 6.00.2722.900" name=GENERATOR></HEAD>
<BODY>
<DIV><SPAN class=637103019-20012003><FONT face=Arial color=#0000ff
size=2> Thanks for the assistance, I figured it out. I
had already downloaded the drivers from Quantum, the problem was that the
drives
were not showing up in the Windows device manager. I broke down and
called
Quantum to ask them, but while I was on hold, I recabled every thing to the on
board Adaptec controller instead of the add on card, that worked. About
that time, the Quantum guy got on the line and told me that for some reason,
the
ATL libraries will not work with RAID controllers. Anywho, the drives
immediately showed up (and the changer too). I installed the drivers and
every thing is working. </FONT></SPAN></DIV>
<DIV> </DIV>
<P><FONT face=Arial color=#000080>Michael French</FONT> <BR><FONT face=Arial
color=#000080>Platform Engineer</FONT> <BR><FONT face=Arial color=#000080>Intel
IOS</FONT> <BR><FONT face=Arial color=#000080>(408)765-6676</FONT> </P>
<BLOCKQUOTE>
<DIV class=OutlookMessageHeader dir=ltr align=left><FONT face=Tahoma
size=2>-----Original Message-----<BR><B>From:</B> Marx, Keath
[mailto:Keath.Marx AT Anthem DOT com]<BR><B>Sent:</B> Monday, January 20,
2003 10:17
AM<BR><B>To:</B> 'veritas-bu AT mailman.eng.auburn DOT
edu'<BR><B>Subject:</B> RE:
[Veritas-bu] Help! Installing Quantum ATL 1500 and Win2K<BR><BR></FONT></DIV>
<P align=left><FONT face=Arial color=#000080 size=2>Yes the drives are
installed. I am talking about the DRIVERS for the
hardware. </FONT>
<FONT face=Arial color=#000080 size=2>In device manager look for medium
changers as a</FONT> <FONT face=Arial color=#000080
size=2>category</FONT><FONT face=Arial color=#000080 size=2>. The robot
will probably show up there as an unknown changer.</FONT></P>
<P align=left><FONT face=Arial color=#000080 size=2>Get the software drivers
from the vendor and install them</FONT></P>
<P align=left><A name=_MailAutoSig><FONT face=Arial color=#000080
size=2>Keath
Marx</FONT></A></P>
<P align=left><FONT face=Arial color=#000080 size=2>SELC</FONT></P>
<P align=left><FONT face=Arial color=#000080 size=2>Anthem
Southeast</FONT></P>
<P align=left><FONT face=Arial color=#000080 size=2>804 354-3282</FONT></P>
<P align=left><FONT face=Arial color=#000080
size=2>keath.marx AT anthem DOT com</FONT></P>
<UL>
<UL>
<P align=left><FONT face="Comic Sans MS" color=#000080 size=1>This
message, including files attached to it, may contain confidential
information that is intended only for the use of the ADDRESSEE(S) named
above. If you are not an intended recipient, you are hereby notified that
any dissemination or copying of the information contained in this
message,
or the taking of any action in reliance upon the information, is strictly
prohibited. If you have received this message in error, please notify the
sender immediately and delete the message from your system. Thank
you.</FONT><FONT face=Arial color=#000080 size=2></FONT> </P></UL></UL>
<P align=left></P>
<UL>
<UL>
<P align=left><FONT face=Tahoma size=2>-----Original
Message-----<BR></FONT><B></B><B><FONT face=Tahoma
size=2>From:</FONT></B><FONT face=Tahoma size=2> "French, Michael P"
<michael.p.french AT intel DOT com>@AICI<BR></FONT><B></B><B><FONT
face=Tahoma size=2>Sent:</FONT></B><FONT face=Tahoma size=2> Monday,
January 20, 2003 1:13 PM<BR></FONT><B></B><B><FONT face=Tahoma
size=2>To:</FONT></B><FONT face=Tahoma size=2> Marx,
Keath<BR></FONT><B></B><B><FONT face=Tahoma size=2>Cc:</FONT></B><FONT
face=Tahoma size=2>
'veritas-bu AT mailman.eng.auburn DOT edu'<BR></FONT><B></B><B><FONT
face=Tahoma
size=2>Subject:</FONT></B><FONT face=Tahoma size=2> RE: [Veritas-bu]
Help!
Installing Quantum ATL 1500 and Win2K</FONT></P><BR>
<P align=left><FONT face="Tms Rmn" color=#000000
size=2>
You have me confused. The drives are already installed in the
library. The library is cabled up all on one chain.
Listed in reverse order: LVD/SE terminator --> drive 2 -->
drive 1 --> robot --> Dell server. The drives and the
library show up in the config utility for the SCSI controller card,
but not in Windows. It must be some sort of hardware problem,
but I am not sure what it is since the drives show up correctly in
the SCSI util, but not in the Windows device list.</FONT></P>
<P align=left><FONT face="Tms Rmn" color=#000000></FONT> </P>
<P align=left><FONT face="Tms Rmn" color=#000000>Michael French
</FONT></P>
<P align=left><FONT face="Tms Rmn" color=#000000>Platform Engineer
</FONT></P>
<P align=left><FONT face="Tms Rmn" color=#000000>Intel IOS
</FONT></P>
<P align=left><FONT face="Tms Rmn" color=#000000>(408)765-6676 </FONT></P>
<P align=left><FONT face="Tms Rmn" color=#000000 size=2>-----Original
Message-----</FONT></P>
<P align=left><B><FONT face="Tms Rmn" color=#000000
size=2>From:</FONT></B><FONT face="Tms Rmn" color=#000000 size=2> Marx,
Keath [<A
href="mailto:Keath.Marx AT Anthem DOT com">mailto:Keath.Marx AT Anthem
DOT com</A>]</FONT></P>
<P align=left><B><FONT face="Tms Rmn" color=#000000
size=2>Sent:</FONT></B><FONT face="Tms Rmn" color=#000000 size=2> Monday,
January 20, 2003 9:58 AM</FONT></P>
<P align=left><B><FONT face="Tms Rmn" color=#000000
size=2>To:</FONT></B><FONT face="Tms Rmn" color=#000000 size=2>
'veritas-bu AT mailman.eng.auburn DOT edu'</FONT></P>
<P align=left><B><FONT face="Tms Rmn" color=#000000
size=2>Subject:</FONT></B><FONT face="Tms Rmn" color=#000000 size=2>
RE: [Veritas-bu] Help! Installing Quantum ATL 1500 and
Win2K</FONT></P>
<P align=left><FONT face="Tms Rmn" color=#000000 size=2>You need to get
drives for the library and drives and install them first
generally.</FONT></P>
<P align=left><FONT face="Tms Rmn" color=#000000 size=2>Keath
Marx</FONT></P>
<P align=left><FONT face="Tms Rmn" color=#000000 size=2>SELC</FONT></P>
<P align=left><FONT face="Tms Rmn" color=#000000 size=2>Anthem
Southeast</FONT></P>
<P align=left><FONT face="Tms Rmn" color=#000000 size=2>804
354-3282</FONT></P>
<P align=left><FONT face="Tms Rmn" color=#000000
size=2>keath.marx AT anthem DOT com</FONT></P>
<UL>
<UL>
<P align=left><FONT face="Tms Rmn" color=#000000 size=1>This
message, including files attached to it, may contain
confidential information that is intended only for the use of
the ADDRESSEE(S) named above. If you are not an intended
recipient, you are hereby notified that any dissemination or
copying of the information contained in this message, or the
taking of any action in reliance upon the information, is
strictly prohibited. If you have received this message in
error,
please notify the sender immediately and delete the message
from
your system. Thank you.</FONT><FONT face="Tms Rmn"
color=#000000> </FONT></P>
<P align=left><FONT face="Tms Rmn" color=#000000
size=2>-----Original Message-----</FONT></P>
<P align=left><B><FONT face="Tms Rmn" color=#000000
size=2>From:</FONT></B><FONT face="Tms Rmn" color=#000000
size=2>
veritas-bu-admin AT mailman.eng.auburn DOT edu@AICI</FONT><B><FONT
face="Tms Rmn" color=#000000></FONT></B><B></B><B> <FONT
face="Tms Rmn" color=#000000 size=2>On Behalf Of</FONT></B><FONT
face="Tms Rmn" color=#000000></FONT> <FONT face="Tms Rmn"
color=#000000 size=2>"French, Michael P"
<michael.p.french AT intel DOT com></FONT></P>
<P align=left><B><FONT face="Tms Rmn" color=#000000
size=2>Sent:</FONT></B><FONT face="Tms Rmn" color=#000000 size=2>
Monday, January 20, 2003 12:52 PM</FONT></P>
<P align=left><B><FONT face="Tms Rmn" color=#000000
size=2>To:</FONT></B><FONT face="Tms Rmn" color=#000000 size=2>
'veritas-bu AT mailman.eng.auburn DOT edu'</FONT></P>
<P align=left><B><FONT face="Tms Rmn" color=#000000
size=2>Subject:</FONT></B><FONT face="Tms Rmn" color=#000000 size=2>
[Veritas-bu] Help! Installing Quantum ATL 1500 and
Win2K</FONT></P>
<P align=left><FONT face="Tms Rmn" color=#000000 size=2>I need some
help installing an ATL 1500 with 2 DLT8000 drives
under</FONT></P>
<P align=left><FONT face="Tms Rmn" color=#000000 size=2>Win2K
Advanced server. The server is a Dell 6350 with 2 PERC/2
LVD SCSI</FONT></P>
<P align=left><FONT face="Tms Rmn" color=#000000
size=2>controllers. The external RAID array (PV200) is
attached to the first</FONT></P>
<P align=left><FONT face="Tms Rmn" color=#000000 size=2>controller
and
the internal drivers are attached to the second
controller.</FONT></P>
<P align=left><FONT face="Tms Rmn" color=#000000 size=2>I currently
have the ATL library attached to the second port of the
second</FONT></P>
<P align=left><FONT face="Tms Rmn" color=#000000
size=2>controller. The library is assigned SCSI ID 0,
tape
drive 1 is ID 2, and</FONT></P>
<P align=left><FONT face="Tms Rmn" color=#000000 size=2>tape drive 2
is ID3. I have installed Win2K, but it does not see
the</FONT></P>
<P align=left><FONT face="Tms Rmn" color=#000000
size=2>drives.</FONT></P>
<P align=left><FONT face="Tms Rmn" color=#000000 size=2>When the
system boots up, I run the SCSI config utility built
into</FONT></P>
<P align=left><FONT face="Tms Rmn" color=#000000 size=2>the adapters
and it sees the library and the two tape drives on the
second</FONT></P>
<P align=left><FONT face="Tms Rmn" color=#000000 size=2>controller
with the ID's they are supposed to have. I let Winblows
boot up</FONT></P>
<P align=left><FONT face="Tms Rmn" color=#000000 size=2>and it does
not see the devices anywhere. I ran the device manager
and
let</FONT></P>
<P align=left><FONT face="Tms Rmn" color=#000000 size=2>it scan twice
with no luck. Neither of the drives are showing up
anywhere,</FONT></P>
<P align=left><FONT face="Tms Rmn" color=#000000 size=2>there is not
even a "Tape Drives" category or an "Other" category
listed.</FONT></P>
<P align=left><FONT face="Tms Rmn" color=#000000 size=2>Any
suggestions? Windows should see it shouldn't it, when the
adapter can</FONT></P>
<P align=left><FONT face="Tms Rmn" color=#000000 size=2>see it?
Please help!</FONT></P>
<P align=left><FONT face="Tms Rmn" color=#000000 size=2>Michael
French</FONT></P>
<P align=left><FONT face="Tms Rmn" color=#000000
size=2>Platform
Engineer</FONT></P>
<P align=left><FONT face="Tms Rmn" color=#000000 size=2>Intel
IOS</FONT></P>
<P align=left><FONT face="Tms Rmn" color=#000000
size=2>(408)765-6676</FONT></P>
<P align=left><FONT face="Tms Rmn" color=#000000
size=2>_______________________________________________</FONT></P>
<P align=left><FONT face="Tms Rmn" color=#000000
size=2>Veritas-bu maillist -
Veritas-bu AT mailman.eng.auburn DOT edu</FONT><U><FONT face="Tms
Rmn"
color=#0000ff size=2><A
href="http://mailman.eng.auburn.edu/mailman/listinfo/veritas-bu";
target=_blank>http://mailman.eng.auburn.edu/mailman/listinfo/veritas-bu</A></FONT></U></P><BR></UL></UL></UL></UL></BLOCKQUOTE></BODY></HTML>
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