Can anyone shed any light on the following for a colleague please? Or tell
me what additional info would assist?

With additional comments by me [in square brackets]

TIA,
 RIchard Hall

---------- Forwarded message ----------
[...]
I have searched the archives thoroughly, and in the absence of anything
there I suspect a security issue, but my lack of NT expertise inhibits my
ability to chase this down further. [That makes two of us :-( ]

Thanks,


Cannot restore to an NT client from a UNIX master/media server
~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~

Setup:
~~~~~~
NBU v3.4
Multiplexed backups
OTM disabled (thats another story)
UNIX master/media server running Solaris 8 [and Unix clients work fine]
NT4 Client at SP6

The backup is across a firewall [which currently _should_ not be blocking
anything between the machines in question; Unix-Unix have not been across
the f/w]

Details of problem:
~~~~~~~~~~~~~~~~~~

This is the first attempt to restore a file to the NT client (actually
2 different clients were tried), from a seemingly successful backup, ie
the backup was reported successful, and the image db files on the master
server look okay. [And I believe restoring NT client files to the Unix
master server works OK]

The restore kicks off successfully. Trussing the bptm process suggests the
tape is being scanned for the requested file. (I won't show this but its
obviously so.. backup ids are present).

Following is the bpbrm log for the entire duration of the restore,
ultimately showing an exit status 0 (successful restore).

*** LOG START ***

15:11:34 [29191] <4> bpbrm main: INITIATING: version NetBackup 3.4GA
2000061300
15:11:34 [29191] <2> logparams: -restore -mpx_restore -S rho -mt 2 -to 0
-mud 180 -mediasvr rho -masterversion 340000
15:11:34 [29191] <2> LOCAL CLASS_ATT_DEFS: Product ID = 6
15:11:34 [29191] <2> getsockconnected: host=rho service=bpcd
address=193.63.84.5 protocol=tcp reserved port=13782
15:11:34 [29191] <2> getsockconnected: Connect to rho on port 702
15:11:34 [29191] <2> hosts_equal: hostnames DO NOT compare
15:11:34 [29191] <2> hosts_equal: name1=apollo  name2=rho
15:11:34 [29191] <2> hosts_equal: hostbuf=apollo.ingenta.com
hostentry->h_name=rho.ingenta.com
15:11:34 [29191] <2> hosts_equal: there were NO aliases for
rho.ingenta.com
15:11:34 [29191] <2> hosts_equal: there were NO aliases for
apollo.ingenta.com
15:11:34 [29191] <2> hosts_equal: addresses DO NOT match
15:11:34 [29191] <4> hosts_equal: apollo=0xc0a80505 rho=0xc13f5405
15:11:34 [29191] <2> hosts_equal: hostnames DO NOT compare
15:11:34 [29191] <2> hosts_equal: name1=apollo  name2=rho.ingenta.com
15:11:34 [29191] <2> hosts_equal: hostbuf=apollo.ingenta.com
hostentry->h_name=rho.ingenta.com
15:11:34 [29191] <2> hosts_equal: compare apollo.ingenta.com with alias
loghost
15:11:34 [29191] <2> hosts_equal: there were NO aliases for
apollo.ingenta.com
15:11:34 [29191] <2> hosts_equal: addresses DO NOT match
15:11:34 [29191] <4> hosts_equal: apollo=0xc0a80505
rho.ingenta.com=0xc13f5405
15:11:34 [29191] <4> bpbrm process_start_restore_msg: backup_id =
apollo_1014256305
15:11:34 [29191] <4> bpbrm process_start_restore_msg: bkup_time =
1014256305
15:11:34 [29191] <4> bpbrm process_start_restore_msg: job_id = 47559
15:11:34 [29191] <4> bpbrm process_start_restore_msg: class = NT_Backup
15:11:34 [29191] <4> bpbrm process_start_restore_msg: client = apollo
15:11:34 [29191] <4> bpbrm process_start_restore_msg: client_hostname =
apollo
15:11:34 [29191] <4> bpbrm process_start_restore_msg: requesting_group =
other
15:11:34 [29191] <4> bpbrm process_start_restore_msg: requesting_user =
root
15:11:34 [29191] <4> bpbrm process_start_restore_msg: secure_clnt = 1
15:11:34 [29191] <4> bpbrm process_start_restore_msg: sched_type = 4
15:11:34 [29191] <4> bpbrm process_start_restore_msg: requesting_client =
rho
15:11:34 [29191] <4> bpbrm process_start_restore_msg:
requesting_client_hostname = rho
15:11:34 [29191] <4> bpbrm process_start_restore_msg:
requesting_client_hostname = rho
15:11:34 [29191] <4> bpbrm process_start_restore_msg: connect_from_client
= 0
15:11:34 [29191] <4> bpbrm process_start_restore_msg:
use_non_reserved_ports = 0
15:11:34 [29191] <4> bpbrm process_start_restore_msg: clnt_lc_messages = C
15:11:34 [29191] <4> bpbrm process_start_restore_msg: clnt_lc_time = C
15:11:34 [29191] <4> bpbrm process_start_restore_msg: clnt_lc_ctype = C
15:11:34 [29191] <4> bpbrm process_start_restore_msg: clnt_lc_collate = C
15:11:34 [29191] <4> bpbrm process_start_restore_msg: clnt_lc_numeric = C
15:11:34 [29191] <4> bpbrm process_start_restore_msg: copy_number = 1
15:11:34 [29191] <4> bpbrm process_start_restore_msg: client_type = 0
15:11:34 [29191] <4> bpbrm process_start_restore_msg: cverbose = 0
15:11:34 [29191] <4> bpbrm process_start_restore_msg: encrypted = 0
15:11:34 [29191] <4> bpbrm process_start_restore_msg: first_blk_no =
2228705
15:11:34 [29191] <4> bpbrm process_start_restore_msg: file_list_portnum =
3667
15:11:34 [29191] <4> bpbrm process_start_restore_msg: hot_backtrack_db = 0
15:11:34 [29191] <4> bpbrm process_start_restore_msg: hot_informix_db = 0
15:11:34 [29191] <4> bpbrm process_start_restore_msg: hot_oracle_db = 0
15:11:34 [29191] <4> bpbrm process_start_restore_msg: hot_sybase_db = 0
15:11:34 [29191] <4> bpbrm process_start_restore_msg: hot_exchange_db = 0
15:11:34 [29191] <4> bpbrm process_start_restore_msg: hot_lotus_notes_db =
0
15:11:34 [29191] <4> bpbrm process_start_restore_msg: hot_sql_server_db =
0
15:11:34 [29191] <4> bpbrm process_start_restore_msg: hot_ncr_teradata_db
= 0
15:11:34 [29191] <4> bpbrm process_start_restore_msg: hot_sap_db = 0
15:11:34 [29191] <4> bpbrm process_start_restore_msg: hot_db2_db = 0
15:11:34 [29191] <4> bpbrm process_start_restore_msg: hot_extensible_db =
0
15:11:34 [29191] <4> bpbrm process_start_restore_msg: keep = 1
15:11:34 [29191] <4> bpbrm process_start_restore_msg: progress_file =
/usr/openv/netbackup/logs/user_ops/root/logs/jbpNAA15ai.2.log
15:11:34 [29191] <4> bpbrm process_start_restore_msg: path = NULL
15:11:34 [29191] <4> bpbrm process_start_restore_msg: rename_file = NULL
15:11:34 [29191] <4> bpbrm process_start_restore_msg: rename_linktos = 0
15:11:34 [29191] <4> bpbrm process_start_restore_msg: rename_hard_linktos
= 0
15:11:34 [29191] <4> bpbrm process_start_restore_msg: rename_soft_linktos
= 0
15:11:34 [29191] <4> bpbrm process_start_restore_msg: rest_start_time =
1014304256
15:11:34 [29191] <4> bpbrm process_start_restore_msg: compress = 1
15:11:34 [29191] <4> bpbrm process_start_restore_msg: shm_restore = 0
15:11:34 [29191] <4> bpbrm process_start_restore_msg: job_total = 1
15:11:36 [29191] <4> bpbrm multiplexed_restore: DATASOCKET = 1273 for
backup_id apollo_1014256305
15:11:36 [29199] <2> getsockconnected: host=apollo service=bpcd
address=192.168.5.5 protocol=tcp reserved port=13782
15:11:36 [29199] <2> getsockconnected: Connect to apollo on port 687
15:11:36 [29199] <4> bpbrm handle_restore: restore command =
/usr/openv/netbackup/bin/tar tar -x -v -Y -p -P -I 1014304256 -U
 0 -L /usr/openv/netbackup/logs/user_ops/root/logs/jbpNAA15ai.2.log -k -Q
-J clnt_lc_messages=C -J clnt_lc_time=C -J clnt_lc_
ctype=C -J clnt_lc_collate=C -J clnt_lc_numeric=C -J restoreid=47559.001
-J job_total=1 -f -
15:17:29 [29191] <4> bpbrm process_media_msg: media manager for backup id
apollo_1014256305 exited with status 0: the request
ed operation was successfully completed

*** LOG END ***

The reports logs also show success ..

"successfully restored from backup id apollo_1014256305"


But the file is not restored. I`ve tried alternate path and overwrite. The
bpbrm(-restore) and bptm processes continue. The bptm process is no longer
searching the tape but giving sig errors.

Eventually the network times everything out (expected behaviour) and the
job fails with the "restore failed" exit code 5.