Thanks for all the responses to the first (non)issue!

Does anyone have recommendations on what the "entity not found" message
means? I've looked through the lists archives, but didn't see anything
that looked like it might apply to my situation. The message shows up in
both the admin/log.* files and the bpdbm/log.* files where it shows up
as follows:

06:15:00 [14804] <2> process_files: 'log_1011679200' is too old
06:15:00 [14804] <2> process_files: processing log_1011765600
06:15:00 [14804] <2> process_files: processing log_1011852000
06:15:00 [14804] <4> bpdbm: request complete: exit status 0
06:15:00 [14806] <16> set_retention_times:
/usr/openv/netbackup/db/config/user_r
etention
06:15:00 [14806] <2> retention_db: Q_RETENTION_GET
06:15:00 [14806] <4> bpdbm: request complete: exit status 0
06:15:01 [14807] <2> image_db: Q_IMAGE_LIST
06:15:01 [14807] <4> bpdbm: request complete: exit status 227 no entity
was foun
d
06:15:01 [14812] <2> error_db: Q_ERRFETCH

The last few days when I've been getting these messages the drive would
be shown as DOWN. I have to manually bring it back up.

Any suggestions on how I'd go about determining whether or not it was a
software or a hardware issue would be appreciated. I've tried turning
off all Netbackup daemons and doing a test by using the tar command, but
I can't seem to get the syntax right.

Thanks again for the help so far,

Chad

-----Original Message-----
From: veritas-bu-admin AT mailman.eng.auburn DOT edu
[mailto:veritas-bu-admin AT mailman.eng.auburn DOT edu] On Behalf Of Kevin
Wirick
Sent: Thursday, January 24, 2002 12:36 PM
To: chad AT bitstream DOT net; veritas-bu AT mailman.eng.auburn DOT edu
Subject: Re: [Veritas-bu] drive status ready=no


Chad,

It is normal when your looking at tape drives that have no tape loaded.
Problems are when they show DOWN.  When you run a backup you will see
Yes. 

Kevin Wirick

>>> "Chad Juettner" <chad AT bitstream DOT net> 01/24/02 11:08AM >>>
I'm looking at the Device Management screen under the Drive Status
panel, and under the column titled "Ready" it's showing "No", which
seems to indicate a problem. I'm pretty new to Netbackup and was hoping
someone can give me some pointers on where I should start looking to get
that fixed (assuming that it is a problem). I'm reading through the
manuals and haven't come up with anything.

So far I've tried downing the drive and the bringing it backup up with
via the drive control commands. I've also tried the reset drive option.
As a last resort, I tried rebooting the box (which came from my
experience as an nt admin).

I looked through the logs to see if I might find something unusual and
came across the following entries in admin/log.012302:

09:24:37 [3928] <2> get_report:
/usr/openv/netbackup/bin/admincmd/bpimagelist -A -d 01/22/02 09:24:15 -e
01/23/02 23:59:59 09:24:37 [4030] <2> bpimagelist: INITIATING: NetBackup
3.1.1GA Solaris
created: 98041620
09:24:37 [4030] <2> logparams: -A -d 01/22/02 09:24:15 -e 01/23/02
23:59:59 09:24:37 [4030] <2> getsockconnected: host=lejeune
service=bpdbm address=10.1.3.40 protocol=tcp non-reserved port=13721
09:24:37 [4030] <2> getsockconnected: host=lejeune service=bpdbm
address=10.1.3.40 protocol=tcp non-reserved port=13721 09:24:37 [4030]
<16> imagelist: unexpected return value from
db_IMAGEreceive: no entity was found 227
09:24:37 [4030] <2> bpimagelist: no entity was found
09:24:37 [4030] <2> bpimagelist: EXIT status = 227

This is all running on a Solaris 2.6 machine with an attached L280 robot
with version 3.1.1 of Netbackup. At this point I'm trying to determine
if the drive needs help or if somehow my Netbackup configuration is the
problem. If anybody could give me some hints on how to rule out one or
the other I'd appreciate it.

Thanks in advance!

Chad

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