[Veritas-bu] FW: Important VERITAS NetBackup Java GUI Alert

> Dear Valued VERITAS Customer, 
>  
> VERITAS normally reserves the TechAlert process for Data Threatening
> issues. However, VERITAS has recently identified an operational issue,
> while not data threatening, may significantly impact your daily
> operations. Because of this, we have determined that it is necessary
> to proactively notify you of this important issue that requires your
> immediate attention. This TechAlert is to inform you of the
> circumstances and/or conditions under which this problem could occur
> and to provide the remedy for it. This alert was generated because
> product quality and customer responsiveness are consistent VERITAS
> Software hallmarks and any issues that could potentially affect your
> data is viewed as extremely serious. 
>  
> This issue and the associated workarounds apply to NetBackup versions
> 3.2, 3.3, and 3.4/3.4.1. Please note that this is a Display Issue only
> and there is no threat of data loss as a result of this issue. 
>  
> SYMPTOM 
>  
> When browsing files or directories in the "Backup Files" tab of
> NetBackup with the JAVA Client GUI (only), any file or directory
> created after September 9, 10:46:SS will display an erroneous date of
> 1973. This erroneous date will also display in the "Task Progress" tab
> for any backup, archive, or restore which was initiated after
> September 9, 2001 10:46:SS. 
>  
> Although the dates presented on the "Backup Files" tab and the "Task
> Progress" tab will be incorrect in the cases stated above, it will NOT
> prevent user backups, archives, or restores. In addition, this problem
> does NOT affect the "Restore Files" tab. The dates on the "Restore
> Files" tab will be the actual date and time the files or directories
> were last modified and backed up. 
>  
> WORKAROUND: 
> VERITAS recommends installing the patches identified in TechNote
> 239940. Below is a link to navigate to this TechNote. There is a
> temporary workaround to correctly display date(s) and time(s) when
> browsing files and directories. This workaround is to utilize the
> Motif GUI, command line, or bpadm interface instead of the Java GUI. 
>  
>  
> PERMANENT SOLUTIONS: 
>  
> For specific details and the related patches for this issue, please
> navigate to the following link: 
>  
> http://seer.support.veritas.com/docs/239940.htm 
>  
> You can also navigate to this link on the VERITAS Support web site.
> This information is available in the "Patches and Updates" section. 
>  
>  
>  
>  
> If there are any questions about this issue, please contact VERITAS
> Technical Support Services for clarification or assistance. 
>  
> Sincerely, 
>  
>  
> VERITAS Technical Services 
> 
> 
> 
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> Sincerely,
> VERITAS Technical Support Team
> 
> =================================================================
> Lee Whitty                  EMAIL: lwhitty AT veritas DOT com
> Channel Systems Engineer    PHONE: 732-596-3038
> NJ/PA/DE District           MAIN:  732-596-9550
> VERITAS Software            FAX:   732-596-9577
> 581 Main Street             WEB:   http://www.veritas.com
> Woodbridge, NJ 07095
> =================================================================
> 
>