A couple of things you might try.  Look at Job monitor.  If the jobs appear
in the job monitor, kill them.  Normally I would also say that you could go
into the device monitor and deny requests for the jobs that will not die,
but you said you cannot see the device in device monitor.  
 
To kill Netbackup outside of the gui, there should be a script called
bp.kill_all.  If you do a search for .bat (FOR NT) you should be able to
find the kill script.  I always work with Unix, but I have seen mention of
this script for NT on this same mail listing.
 
If device monitor is not seeing your device, you probably need to review
your storage unit and device configurations.  
 
Hope this helps.
 
Dan
 
-----Original Message-----
From: O'Shea, Don [mailto:Don.OShea AT emergis DOT com]
Sent: Tuesday, February 13, 2001 8:22 PM
To: 'Dennis Dwyer'; veritas-bu AT mailman.eng.auburn DOT edu
Subject: RE: [Veritas-bu] Help Needed



Sorry I guess that info would be helpful. We are running netbackup 3.2 on an
NT server. I have tried stopping a restarting the services. I have tried
killing the jobs through the gui with services stopped and started and I
have also tried rebooting  but all to no avail. I was looking for the
commands to kill the NBU jobs outside of the gui but all my manuals
reference the gui way of doing it. I just now found a way the command to
reset the drive outside of the gui but no command to kill the jobs. If you
could let me know what the command is, I will give it a try.

Thanks, 

Don O'Shea 
Systems Analyst 
BCE Emergis 
Financial Services Division 
Phone: (905) 707-4000 Ext. 3765 
Fax: (905) 707-4329 
mailto:don.oshea AT emergis DOT com <mailto:don.oshea AT emergis DOT com>  


-----Original Message----- 
From: Dennis Dwyer [ mailto:dfdwyer AT tecoenergy DOT com
<mailto:dfdwyer AT tecoenergy DOT com> ] 
Sent: Tuesday, February 13, 2001 8:45 PM 
To: Don.OShea AT emergis DOT com; veritas-bu AT mailman.eng.auburn DOT edu 
Subject: Re: [Veritas-bu] Help Needed 


What exactly have you tried? Have you tried to KILL the running NBU backup
jobs outside the NBU GUIs? Have you cycled the NBU daemons? You don't say
whether your platform is UNIX or NT based. The approach paths would be
different for each.

Regards, 
Dennis Dwyer 
Tampa Electric Company 

>>> "O'Shea, Don" <Don.OShea AT emergis DOT com> 02/13/01 20:20 PM >>> 
I have a problem I am hoping someone can help with. We recently ran out of 
space on our server which caused the backups to hang that night. Since that 
night I have not been able to get them to work. I have 3 backups that show 
as active for 4 days now and one as requed. No matter what I try they will 
not go away. I checked the logs and saw some errors in the bpsched log for 
the past few days that it cannot get cient list and now it is reporting 
there are no storage units available. We have a standalone DLT drive that 
the system recognizes fine but when I go into device monitor, I don't see it

which does not allow me to control it. I have used up my limited attempts to

find the problem and resolve it so any help would be appreciated. 

Don O'Shea 
Systems Analyst 
BCE Emergis 
Financial Services Division 
Phone: (905) 707-4000 Ext. 3765 
Fax: (905) 707-4329 
mailto:don.oshea AT emergis DOT com <mailto:don.oshea AT emergis DOT com>  


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