[Veritas-bu] Veritas Support

2000-09-14 12:42:19
Subject: [Veritas-bu] Veritas Support
From: Joshua Fielden jfielden AT excitecorp DOT com
Date: Thu, 14 Sep 2000 09:42:19 -0700
We just left Legato for the sole reason that their support caused us to lose 33 
days of business-critical and unreplacable data over 3 months, and were not 
becoming more useful with time. We have only opened a few cases for NetBackup, 
but the cases we have are with the same level of support we have come to expect 
with VxFS and VxVM products, which we have opened many cases on. All-in-all, we 
are considering it a positive switch.


On Thu, Sep 14, 2000 at 11:00:04AM -0400, Jeanea Fishback filled up my inbox 
> Hi,
> Our company currently uses Legato Networker for
> Backups.  We are very frustrated with our Sales and
> Support Team with Legato.
> We are evaluating Veritas as our new Backup
> Strategy.  I was wonder how anyone feels about
> the support with Veritas?  This information
> would be appreciated.
> Thanks,
> Jeanea Fishback

Content-Description: Card for Jeanea Fishback

a man said to the universe: "sir, i exist!" "however," replied the universe, 
"the fact has not created in me a sense of obligation." 
Joshua Fielden, Senior Systems Administrator and Backups Team Lead
eXcite@Home, Inc. jfielden AT excitecorp DOT com 650-556-3316

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