On Thursday 29 September 2011 20:01:50 Davina Treiber wrote:
> On 29/09/11 19:06, Michael Leone wrote:

> >
> > EMC wants me to save the clientid; delete the client; move the index
> > directory; recreate client using same clientid. We'll see ...
>
> They might be right, but I wouldn't do that without first establishing
> whether or not that is the problem.
>

And how can they determine the nature of the problem if they don't try doing 
that (and other troubleshooting tests)? This is not behaving as expected and 
hence the only way to know what's going on is by doing some tests.
Index issues are most likely caused by probles related to resolution and 
clientID's.

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