Good luck.  I've only once been able to use a LAC through Powerlink -
each other time has required contacting licensing support.  We also have
issues with site numbers at support renewal time.  EVERY year we get
this straightened out "for the last time".  If you are able to get this
resolved, I'd love to hear how you do it.

-T



-----Original Message-----
From: EMC NetWorker discussion [mailto:NETWORKER AT LISTSERV.TEMPLE DOT EDU] On
Behalf Of Lauradel Collins
Sent: Thursday, March 19, 2009 7:20 PM
To: NETWORKER AT LISTSERV.TEMPLE DOT EDU
Subject: [Networker] EMC Powerlink account information totally wrong,
can't find anyone to there to fix it.

I don't know what it is, but it appears to be impossible to get the 
amusingly named "Powerlink" to have the correct information. I tried to
get 
someone to fix it a year ago, but apparently to no avail.

I just talked to a person in licensing who told me to email them (she 
refused to give me a phone number to call) with "the information" and
they 
would fix it, it's "complicated". So I emailed licensing and support 
inforamtion with my actual LAC, contact information HOSTID as well as
the 
email from them last year. I don't know if it will get fixed. I tried 
calling the Powerlink people (number given to me by sales person) but
they 
just transferred be back to sales (!).

I'm wondering if anyone has a useful phone number to call at EMC to get 
Powerlink information fixed (I've *never* been able to get my 
enablers/activation codes through Powerlink, and I've been a Networker 
owner since version 4...).

Unbelievably frustrating. As if the whole java version nonsense wasn't 
frustrating enough...

lauradel

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