I went through this late last year, when I was doing research for my
7.4.4 upgrade.  They had Southeaster Louisiana University information
for me (I'm at the LSU Health Sciences Center) not even close - I will
give them that both places have Louisiana in the name, but we aren't
even in the same city. 

It took multiple phone calls, and multiple emails.  If I can find a
phone number when I go into the office tomorrow, I will post it.   Once
I yelled and screamed enough (and that's what it took), they finally
told me what happened. 

In a brilliant move that only Dilbert could do justice to - they (EMC
Powerlink) decided to use the Dunn and Bradstreet listing to do a
hierarchy of all of their customers.   Somehow we ended up as
Southeastern Louisiana - when I asked how that could happen, they had no
clue. 

Good luck with it. 

David M. Browning Jr.
IT Project Coordinator Enterprise Backups and Help Desk

 

-----Original Message-----
From: EMC NetWorker discussion [mailto:NETWORKER AT LISTSERV.TEMPLE DOT EDU] On
Behalf Of Lauradel Collins
Sent: Thursday, March 19, 2009 6:20 PM
To: NETWORKER AT LISTSERV.TEMPLE DOT EDU
Subject: [Networker] EMC Powerlink account information totally wrong,
can't find anyone to there to fix it.

I don't know what it is, but it appears to be impossible to get the
amusingly named "Powerlink" to have the correct information. I tried to
get
someone to fix it a year ago, but apparently to no avail.

I just talked to a person in licensing who told me to email them (she
refused to give me a phone number to call) with "the information" and
they
would fix it, it's "complicated". So I emailed licensing and support
inforamtion with my actual LAC, contact information HOSTID as well as
the
email from them last year. I don't know if it will get fixed. I tried
calling the Powerlink people (number given to me by sales person) but
they
just transferred be back to sales (!).

I'm wondering if anyone has a useful phone number to call at EMC to get
Powerlink information fixed (I've *never* been able to get my
enablers/activation codes through Powerlink, and I've been a Networker
owner since version 4...).

Unbelievably frustrating. As if the whole java version nonsense wasn't
frustrating enough...

lauradel

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