|
Re: [Networker] Owner Nofitication in 7.4.4
2009-02-09 11:42:08
Chester,
I believe that unless told otherwise (repeatedly) the support folks
assume that one is running the base release level. I have been burned
on at least one occaision when I didn't make it absolutely clear to them
what fixes I had already applied and they reverted them both (causing
lots of nsrmmd crashes in 7.3.3).
Remember that these are provided as one-off hot fixes. It would likely
be reasonable to assume that you would be asked for the laundry list of
all the fixes you have previously applied to the base level you are
running. However, what happens in reality is we have to be pro-active
to force them to listen to us. I find the easiest way is to find out
what binary they think they want to replace and give them the "what"
output for the existing binary. Thus they know where I'm starting from.
I also have to make it clear that I want that fix included in the new fix.
Frank
On 2/9/09 9:53 AM, Chester Martin wrote:
My question would be why wouldn't they keep up with that themselves...
-----Original Message-----
From: Macina, Conrad
Eddie is right. EMC's process for giving a patch to a customer should
include verifying the checksum of the executable file to make sure they
know what they're patching. If they forget, insist on it!
--
Frank Swasey | http://www.uvm.edu/~fcs
Sr Systems Administrator | Always remember: You are UNIQUE,
University of Vermont | just like everyone else.
"I am not young enough to know everything." - Oscar Wilde (1854-1900)
To sign off this list, send email to listserv AT listserv.temple DOT edu and type
"signoff networker" in the body of the email. Please write to networker-request
AT listserv.temple DOT edu if you have any problems with this list. You can access the
archives at http://listserv.temple.edu/archives/networker.html or
via RSS at http://listserv.temple.edu/cgi-bin/wa?RSS&L=NETWORKER
|
|
|
