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[Networker] SLAs and backup cost estimates
2008-05-14 17:35:51
The satisfaction here at Temple with our NetWorker backups is very
high, to the point where I receive more and more requests to back up
servers. This has prompted management to set up an SLA for each
client's backups, plus we need a better model of estimating the cost
of backing up individual clients.
I am wondering what other sites do for their SLAs and how you estimate
backups and charge for them. I figure the two most important factors
to consider are the recovery time objective and the amount of data
involved.
Any comments or information will be appreciated.
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