Networker

[Networker] Windows storage nodes won't back up

2008-04-18 09:24:05
Subject: [Networker] Windows storage nodes won't back up
From: "Landwehr, Jerome" <jlandweh AT HARRIS DOT COM>
To: NETWORKER AT LISTSERV.TEMPLE DOT EDU
Date: Fri, 18 Apr 2008 09:19:03 -0400
We had been having this problem at version 7.3.3 where random windows
2003 storage nodes would not back up on any given day with these errors:

SYSTEM error: Dedicated storage node ntclient cannot save remote data
from client nwmaster.
save: Cannot open save session with nwmaster

The errors are repeated for every saveset on the failed machine(s)

Index backups are turned off for this save group

I had a case open with EMC and they identified the problem and said
there was a patch for 7.3.3, unfortunately, it would not apply without
breaking another patch we had applied which was a bit more critical.
They said that both patches would be rolled into 7.3.4.  So I waited and
applied 7.3.4 two days ago.  The first backup worked when only the
(Solaris) nwmaster was at 7.3.4, while the 2nd backup last night failed
whrn the ntclient was also upgraded to 7.3.4

What I'm wondering is if anyone else has seen this error when backing up
NT storage nodes and if you found a solution?

As a precaution, we restart the NW services on the ntclient when this
happens, but it doesn't seem to make any difference

thanks in advance
Jerry

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