Re: [Networker] Switching from Netbackup to Networker

My own experience (having inherited a NetWorker install last April) isthat EMC has gotten remarkably worse since they changed the way thesupport staff is structured.

I have an issue that has been open with EMC since last August. I have aQualstar XLS tape library. It has this really nice safety feature thatwhen you open the CAP, it locks the robot arm in place. This preventsthe robot arm from severing the hand of the idiot that is reaching in tograb the tape they forgot to have the robot put into the I/O cartridges(and the resulting noise pollution, not to mention the need to open thedoor to retrieve the severed limb from the bottom and clean up all thatsticky red stuff.... but anyway)

Guess what... NetWorker doesn't happen to notice that little issue (It'sbeen on the Qualstar RLS line since day one and is now on the XLS line)and will happily eject a tape as part of an unmount and THEN fail theunload. Once that happens -- you have a tape ejected from the drive andsitting in the drive and NetWorker can't figure out that all it needs todo is move the tape back to the slot. The manual recovery is to run thesjimm command to stick the tape back into the drive so that NetWorkercan successfully eject it...

I got nowhere with EMC on this for five months until I told the salesmanthat I'd happily license another 100TB of AFTD space... as soon as thisproblem is fixed to my satisfaction. Wow... they've found the bug andthe code fix has been in QA for two and a half weeks (I haven't seen it,but I'm assured it's there).


Frank


Today at 2:09pm, Srinivas Rao wrote:

I am surprised to see this mail. EMC's support is really good but what made
you to say that EMC's support is worse. I worked on NetBackup and Networker
and both are very good products. However EMC is an Information
Infrastructure provider and obviously going with EMC products will
definitely benefit customers.

On 3/1/08, Vernon Harris <harriv00 AT yahoo DOT com> wrote:


If you think that netbackup support is bad, emc is
worse.  With veritas/symantec, i can normally get a
call back within a couple hrs, with EMC, maybe a
couple of days.

We have two environments, one is netbackup, one legato
and we are looking to go the other way, decomming
networker and going strictly with netbackup.


--- cooke <networker-forum AT BACKUPCENTRAL DOT COM> wrote:

My company is currently using Netbackup (6.0 MP5)
and a STK L180 to backup the Solaris environment,
and BackupExec (11) and a spectralogix T120 to back
up the windows environment.  We are evaluating
switching to an EMC DL210 (fully populated) with
Networker for both Solaris and Windows and
partitioning the spectralogix T120.

I would be interested in input on Networker,
especially if you have used Netbackup / Backup exec
in the past.  How does it compare?  What is the
quality of support?  When major releases go out how
buggy are they (not at all happy with Symantec's
support of Netbackup/BackupExec, but not sure if
Networker is experiencing similar pain after EMC
acquisition).   Any comments appreciated - either
hardware or on the DL210 if you have experience with
the hardware.   Thanks.

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--
Frank Swasey                    | http://www.uvm.edu/~fcs
Sr Systems Administrator        | Always remember: You are UNIQUE,
University of Vermont           |    just like everyone else.
  "I am not young enough to know everything." - Oscar Wilde (1854-1900)

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