Networker

Re: [Networker] EMC Tech Support

2006-07-18 13:13:26
Subject: Re: [Networker] EMC Tech Support
From: Daniel Rich <drich AT PDI DOT COM>
To: NETWORKER AT LISTSERV.TEMPLE DOT EDU
Date: Tue, 18 Jul 2006 15:12:29 -0700
Tim Mooney wrote:
> In regard to: Re: [Networker] EMC Tech Support, Daniel Rich said (at
> 2:42pm...:
>
> My impression and your implication is that there isn't much of a tier
> model at EMC -- it's either front line (tier 1) or it's engineering
> (which is tier 3 or beyond in a typical tiered model).  That's almost
> certainly part of the reason why it's hard to get the hard questions
> answered correctly in a reasonable amount of time.

There is a 2nd tier for Legato, they are called PSEs.  The problem is,
there seem to be very few of them, and it just about takes an act of god
for a case to get escalated to them.

-- 
Dan Rich <drich AT pdi DOT com>
          PDI Dreamworks |  "Step up to red alert!"  "Are you sure, sir?
           (650)562-9018 |   It means changing the bulb in the sign..."

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