David,

I am fairly vocal guy when I think something is wrong. But I also
consider myself to be fair.

What I can tell you is there are some very good employees monitoring
this list. Not because it is their job to monitor the list, but because
they genuinely care about their products and keeping their company going
in the right direction.

After my posting on May 11, one such employee contacted the Networker
Product manager, whom to my delight was very approachable. Some where in
the employee training chain someone thinks that management needs to be
insulated from the customers. That should be addressed but out of my
reach to do so.

My goal with this email is to say thank you to all of you watching the
list from tech support, product development, etc... Thank you for taking
the time to read thru the fluff to get to the issues that you can help
with. Even if it is only getting an email to the right person.

Thank you and please continue what you are doing.

Semper Fidelis et Paratus! /ALE

> From: King, David [mailto:dking AT eastman DOT com] 
> 
> It's not a bug. It's laziness.
> 
> You are getting a alphabetic sort since Legato apparently did 
> not want to go to the trouble of having that field act like a 
> date field.
> Probably too hard to do in Java.
> 
> -----Original Message-----
> From: Legato NetWorker discussion 
> On Behalf Of Albert Eddie Contractor AFRPA CIO/IT
> 
> I need a proctologist on Aisle 3....
> 
> Issue:
>       Found a bug in Networker for Windows 7.2 GUI
>       Code when you sort the Expiration dates of the
>       thousands of tapes, it sorts by first number
>       instead of year/month/day.
>       i.e. 1/1/2016 would come before 10/1/2006
> 
> Bigger Issue:
> Go into EMC via the web browser leave feedback In plain 
> English I type:
> Could I have the name, Email or phone number to the Product 
> Manager For Networker for Windows.
> 
> The person responding referred me to Tech Support.
> I reply back telling her I do not need tech support.
> I am seeking to speak with Product Manager.
> 
> She gets huffy includes the support website and then 
> commences to telling me how to use the tech support interface.
> 
> I then (probably not in my best mood/action) asked her if 
> English were her first language, because I thought I was 
> quite clear on my request.
> Her supervisor calls me, tells me she can't believe how rude I am.
> 
> I laughed and asked her if SHE knew the name or contact info 
> for Product development for Networker for Windows? She tried 
> to refer me to TECH SUPPORT.
> 
> Here is a HINT EMC - Sigma Six Management Techniques. Maybe 
> consider a book called THE MACHINE which discusses how you 
> allow your customers access to the people in development 
> remove the red tape and get things FIXED.
> 
> Sure my problem was not GREAT, but can you imagine what it 
> must be like to work there?
> 
> In closing: PRODUCT DEVELOPMENT;
>       WHO ARE YOU?
>       WHERE ARE YOU?
>       DO YOU EXIST?
> 
> While I am on my RANT let me close with this as an American 
> <Red Flares going up>:
> 
> I am not opposed to foreign (to me) support personnel. What I 
> am opposed to is "personnel" who are not able to communicate 
> effectively with the corporate customer in the customer's 
> native tongue.
> 
> If I were working in Mexico, I would be expected to speak 
> Spanish, if in parts of Canada, I would be expected no 
> REQUIRED to speak French. I don't think it is too much to ask 
> that the person speaking with me be able to speak English.
> 
> DISCLAIMER: I have NEVER had a speaking problem with EMC 
> Networker Tech Support. Quite the contrary their support has 
> been exemplary! Just this one problem with email response 
> team employee.
> 
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