Networker

Re: [Networker] LTO Tapes being marked full prematurely

2003-10-08 12:41:49
Subject: Re: [Networker] LTO Tapes being marked full prematurely
From: "Willeat, Todd" <TWilleat AT MHP.SMHS DOT COM>
To: NETWORKER AT LISTMAIL.TEMPLE DOT EDU
Date: Wed, 8 Oct 2003 11:40:09 -0500
The LED on the drive shows a 6 to indicate a media problem. I have a case
open with ADIC as well. The are having me dump the drive logs to tape
because apparently, even with all of its intelligence, the library has no
way of getting the drive logs as part of the snapshot...

My error looks like this:
From: 10.x.x.x

Product: Scalar i2000

Serial Number: 203100144

Severity: 1

Trap Number: 403

Messages:

RAS Status Changed

Group - drivesAndMedia

State - failed

Summary - Drives group status changed from Warning to Failed: Tue

Oct 7 08:45:04 2003

RAS Ticket - 5

Ticket State - open

Qualifier - none

Definition - Drive sled|[1,1,1,1,1,1]||is Good: Investigate, None,

E:0x0, M:0x0, (0901-00)

Closed By - 0

Verified By - 13

Time Opened - Thu Aug 07 15:58:51 GMT+00:00 2003

Time Closed - Thu Jan 01 00:00:00 GMT+00:00 1970

Serial Number - 1110023657

Count - 0

Comments - <No Data>

RAS Report - 297

Description - Controller,get issue,firmware

issue,FAILED,Source[1,1,1,1,1,1],Target[1,1,1,1,2,4],OP=A5H

ORC -

0x80,0x80,0x05,0x14,0x00,0xcd,0x00,0x00,0x09,0x01,0x08,0x03,0x49,0x01,0x

01,0x01,0x00,0x00,0x00,0x00,0x00,0x00,0x00,0x00,0x00,0x00,0x00,0x00,0x00

,0x00,0x00,0x00,0x00,0x00,0x00,0x00,0x00,0x00,0x00,0x00,0x00,0x00,0x00,0

x00,0x00,0x00,0x00,0x00,0x00,0x00,0x00,0x04,0x00,0x00,0x00,0x01,0x00,0x0

4,0x53,0x01,0x00,0x00,0x00,0x03,0x43,0x6f,0x6e,0x74,0x72,0x6f,0x6c,0x6c,

0x65,0x72,0x2c,0x67,0x65,0x74,0x20,0x69,0x73,0x73,0x75,0x65,0x2c,0x66,0x

69,0x72,0x6d,0x77,0x61,0x72,0x65,0x20,0x69,0x73,0x73,0x75,0x65,0x2c,0x46

,0x41,0x49,0x4c,0x45,0x44,0x2c,0x53,0x6f,0x75,0x72,0x63,0x65,0x5b,0x31,0

x2c,0x31,0x2c,0x31,0x2c,0x31,0x2c,0x31,0x2c,0x31,0x5d,0x2c,0x54

ORC Definition - Drive sled|[1,1,1,1,1,1]||operation has Failed:

Intervention, None, E:0x80800514, M:0xCD0000, (0901-08)

Timestamp - Tue Oct 07 08:45:04 GMT+00:00 2003

Serial Number -

Duplicates - 0

RAS Report - 13

Description - Drive Added

ORC -

0x00,0x00,0x00,0x00,0x00,0x00,0x00,0x00,0x09,0x01,0x00,0x80,0x49,0x01,0x

01,0x01,0x31,0x31,0x31,0x30,0x30,0x32,0x33,0x36,0x35,0x37,0x20,0x20,0x20

,0x20,0x20,0x20,0x20,0x20,0x20,0x20,0x20,0x20,0x20,0x20,0x20,0x20,0x20,0

x20,0x20,0x20,0x20,0x00,0x00,0x00,0x00,0x04,0x00,0x00,0x00,0x04,0x00,0x0

0,0x00,0x00,0x00,0x00,0x00,0x00,0x44,0x72,0x69,0x76,0x65,0x20,0x41,0x64,

0x64,0x65,0x64,0x00,0x00,0x00,0x00,0x00,0x00,0x00,0x00,0x00,0x00,0x00,0x

00,0x00,0x00,0x00,0x00,0x00,0x00,0x00,0x00,0x00,0x00,0x00,0x00,0x00,0x00

,0x00,0x00,0x00,0x00,0x00,0x00,0x00,0x00,0x00,0x00,0x00,0x00,0x00,0x00,0

x00,0x00,0x00,0x00,0x00,0x00,0x00,0x00,0x00,0x00,0x00,0x00,0x00

ORC Definition - Drive sled|[1,1,1,1,1,1]||is Good: Investigate,

None, E:0x0, M:0x0, (0901-00)

Timestamp - Thu Aug 07 15:58:51 GMT+00:00 2003

Serial Number - 1110023657

Duplicates - 0

RAS Report - 12

Description - Updated by report 297: Drive sled [1,1,1,1,1,1]

operation has Failed

ORC -

0x00,0x00,0x00,0x00,0x00,0x00,0x00,0x00,0x09,0x01,0x17,0x80,0x49,0x01,0x

01,0x01,0x31,0x31,0x31,0x30,0x30,0x32,0x33,0x36,0x35,0x37,0x20,0x20,0x20

,0x20,0x20,0x20,0x20,0x20,0x20,0x20,0x20,0x20,0x20,0x20,0x20,0x20,0x20,0

x20,0x20,0x20,0x20,0x00,0x00,0x00,0x00,0x04,0x00,0x00,0x00,0x01,0x00,0x0

0,0x00,0x00,0x00,0x00,0x00,0x00,0x55,0x70,0x64,0x61,0x74,0x65,0x64,0x20,

0x62,0x79,0x20,0x72,0x65,0x70,0x6f,0x72,0x74,0x20,0x32,0x39,0x37,0x3a,0x

20,0x44,0x72,0x69,0x76,0x65,0x20,0x73,0x6c,0x65,0x64,0x20,0x5b,0x31,0x2c

,0x31,0x2c,0x31,0x2c,0x31,0x2c,0x31,0x2c,0x31,0x5d,0x20,0x20,0x6f,0x70,0

x65,0x72,0x61,0x74,0x69,0x6f,0x6e,0x20,0x68,0x61,0x73,0x20,0x46

ORC Definition - Drive sled|[1,1,1,1,1,1]||Branch summary:

Investigate, None, E:0x0, M:0x0, (0901-23)

Timestamp - Tue Oct 07 08:45:04 GMT+00:00 2003

Serial Number - 1110023657

Duplicates - 0

-----Original Message-----
From: McDougal, Philip H [mailto:PMcDougal AT jenner DOT com]
Sent: Wednesday, October 08, 2003 11:33 AM
To: Legato NetWorker discussion; Willeat, Todd
Subject: RE: [Networker] LTO Tapes being marked full prematurely


Todd,  when you say error 6, do you mean an event ID or is it an error or
ticket # from the i2k GUI?

My system does the same thing with the idling but I usually stop it by
killing the networker processes, since, I know the library has failed.

As for info, I have the library attached (scsi) to a win2k server.  I
usually get an event ID 7 "The device, \device\tapeX, has a bad block" right
before a drive failure within the windows Event Viewer.  But I didn't get
that last night or today but 3 days ago when things were running fine.


Today I got this sent to me from the library...


From:          10.1.x.x
Product: Scalar i2000
Serial Number: xxxxxxxx
Severity:      1
Trap Number:   403
Messages:
    RAS Status Changed
    Group -  drivesAndMedia
    State - good
    Summary - Drives group status changed from Warning to Failed: Wed Oct  8
07:56:44 2003

    RAS Ticket - 30
    Ticket State - open
    Qualifier - none
    Definition - Drive sled|[1,1,1,4,1,1]||operation has Failed:
Intervention, None, E:0x80800514, M:0xCD0006, (0901-08)
    Serial Number -

    RAS Report - 174
    Description - Control,Get,Firmware,Failed,[1,1,1,4,1,1],[1,1,1,5,2,5]
    ORC -
0x80,0x80,0x05,0x14,0x00,0xcd,0x00,0x06,0x09,0x01,0x08,0x03,0x49,0x04,0x01,0
x01,0x00,0x00,0x00,0x00,0x00,0x00,0x00,0x00,0x00,0x00,0x00,0x00,0x00,0x00,0x
00,0x00,0x00,0x00,0x00,0x00,0x00,0x00,0x00,0x00,0x00,0x00,0x00,0x00,0x00,0x0
0,0x00,0x00,0x00,0x00,0x00,0x04,0x00,0x00,0x00,0x01,0x00,0x04,0x53,0x01,0x00
,0x00,0x00,0x03,0x43,0x6f,0x6e,0x74,0x72,0x6f,0x6c,0x2c,0x47,0x65,0x74,0x2c,
0x46,0x69,0x72,0x6d,0x77,0x61,0x72,0x65,0x2c,0x46,0x61,0x69,0x6c,0x65,0x64,0
x2c,0x5b,0x31,0x2c,0x31,0x2c,0x31,0x2c,0x34,0x2c,0x31,0x2c,0x31,0x5d,0x2c,0x
5b,0x31,0x2c,0x31,0x2c,0x31,0x2c,0x35,0x2c,0x32,0x2c,0x35,0x5d,0x00,0x00,0x0
0,0x00,0x00,0x00,0x00,0x00,0x00
    ORC Definition - Drive sled|[1,1,1,4,1,1]||operation has Failed:
Intervention, None, E:0x80800514, M:0xCD0006, (0901-08)
    Timestamp - Wed Oct 08 07:56:44 GMT+00:00 2003
    Serial Number - <No Data>
    Duplicates - 0


So I'm not sure if it's 1 or 2 drives as much as it might be all of the
drives.  But when my drives failed before it said "Drive sled|[blah blah
blah]|| communication has failed".

I have a case logged in with ADIC but i'm still waiting for a response.

You are correct, they are IBM drives, I don't know what I was thinking ;-)

Phil McDougal.



-----Original Message-----
From: Willeat, Todd [mailto:TWilleat AT MHP.SMHS DOT COM]
Sent: Wed 10/8/2003 10:58 AM
To: NETWORKER AT LISTMAIL.TEMPLE DOT EDU
Cc:
Subject: Re: [Networker] LTO Tapes being marked full prematurely



Hi Phillip,

I'm also having problems with the LTO-2 drives in my i2000. We keep getting
and error 6 on the drive, which is supposed to be a media problem.
Unfortunately, when that happens, the library takes that drive offline and
NetWorker just sits for hours trying to access it and doesn't do anything
with the other drives that still work.

BTW, the drives are IBM, not HP...

-----Original Message-----
From: McDougal, Philip H [ HYPERLINK
"mailto:PMcDougal AT JENNER DOT COM"mailto:PMcDougal AT JENNER DOT COM]
Sent: Wednesday, October 08, 2003 10:04 AM
To: NETWORKER AT LISTMAIL.TEMPLE DOT EDU
Subject: Re: [Networker] LTO Tapes being marked full prematurely


Is it me or are there quite a few people who keep having LTO-2 drive
failures???  I have an ADIC Scalar i2000 with 6 LTO-2 drives and had 1 DOA,
another failure about a week later.  Last night (almost 2 months later), I
have 2 more dead drives.

Do you think it's the ADIC library or the HP drives that are the problem (or
both)?  I'd like to know who I should be venting to before I go off on both
of them ;-)

Phil.



-----Original Message-----
From: Rada Uspensky [ HYPERLINK
"mailto:ruspensky AT RA.ROCKWELL DOT COM"mailto:ruspensky AT RA.ROCKWELL DOT 
COM]
Sent: Monday, October 06, 2003 4:38 PM
To: NETWORKER AT LISTMAIL.TEMPLE DOT EDU
Subject: Re: [Networker] LTO Tapes being marked full prematurely


We had similar situation due to the tape drives malfunction.
It started slowly but in a couple weeks we had hundred tapes marked full
prematurely.
Check the event log for the drive related errors and contact the vendor to
fix or replace drives.





Davina Treiber <Treiber AT HOTPOP DOT COM>@LISTMAIL.TEMPLE.EDU> on 10/06/2003
04:22:39 PM

Please respond to Legato NetWorker discussion
       <NETWORKER AT LISTMAIL.TEMPLE DOT EDU>; Please respond to Davina Treiber
       <Treiber AT HOTPOP DOT COM>

Sent by:    Legato NetWorker discussion <NETWORKER AT LISTMAIL.TEMPLE DOT EDU>


To:    NETWORKER AT LISTMAIL.TEMPLE DOT EDU
cc:

Subject:    Re: [Networker] LTO Tapes being marked full prematurely


Maine, Daniel wrote:
> Hello!
>
> We are using Networker 7x on a Win2000 server.  It is attached to a
STKL180
> by SCSI.
>
> We are experiencing problems with the LTO tapes being marked "full"
before
> they have used it's allotted space.  Some are being marked "full' with
only
> 2g.
>

What brand of drives and what brand of tapes?

If they are Seagate drives, they will only work well with certain tape
brands. Maxell/Fuji/Seagate are the only ones certain to work, although
some others are Maxell or Fuji rebadged.

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