Networker

Re: [Networker] Problem to Backup Mail Box on Exchange Server

2003-06-04 18:08:51
Subject: Re: [Networker] Problem to Backup Mail Box on Exchange Server
From: Scott Bingham <sbingham AT LEGATO DOT COM>
To: NETWORKER AT LISTMAIL.TEMPLE DOT EDU
Date: Wed, 4 Jun 2003 15:08:37 -0700
Hello Sylvain,

This is a successful backup; you're all set.

The reference to the G: drive tells us where in our source that that 
informational message coma from.  So it is on our build system, not your system.

Thanks,
_Scott

-----Original Message-----
From: Grenon, Sylvain [mailto:Sylvain.Grenon AT slecs DOT ca]
Sent: Monday, June 02, 2003 7:55 AM
To: Legato NetWorker discussion; Scott Bingham
Subject: RE: [Networker] Problem to Backup Mail Box on Exchange Server


Hello Scott, thanks for your input.  
I restarted all the Microsoft Exchange process to see if the backup will 
restart properly, but it did not, work so I had to reboot the exchange server. 
After I started the backup via the Networker server and I noticed in the log 
see bellow the following error


/Private Mailboxes/Verreault Alain  257 MB  1063476 bytes/second
[2836] /Private Mailboxes/Webmaster ESC  11 MB   896774 bytes/second
[2836] /Private Mailboxes/Wielgus Teresa  253 MB   864837 bytes/second
[2836] /Private Mailboxes/Wood Mike  667 MB   973113 bytes/second
[2836] /Private Mailboxes/Yang Tao  121 MB   748094 bytes/second
[2836] /Private Mailboxes/Ye Ping  203 MB  1165605 bytes/second
[2836] /Private Mailboxes/Zeng Zhao Chang  307 MB   909446 bytes/second
[2836] /Private Mailboxes/Zhang Mark  15 MB   532885 bytes/second
[2836] G:\rt_2002_1Q\nsr\db_apps\aime\svmain.c(1121): process_mb_backup() = 
0x000004de
[2836] The backup of Microsoft Exchange Private Mailboxes completed
[2836] Processed 468102 items 55 GB  in 12:18:32  1283946 bytes/second
[2836] Stopping performance monitor update thread.
[2836] Performance monitor update thread terminating
[2836] Completion time Fri May 30 21:38:39 2003

I do not have an G:\ drive  !!!!!!!!!!!!!!!!!!!!! why that error ?

Do you have any idea  ?


Other issue, I started the backup from the exchange server GUI  every thing 
seem to be OK,  I send the log tomorrow !!

Thanks !!!!!




Sylvain Grenon
Systems Administrator 
Snc-Lavalin ECS
(514) 334-6780 ext. 4718
sylvain.grenon AT slecs DOT ca

-----Original Message-----
From: Scott Bingham [mailto:sbingham AT LEGATO DOT COM]
Sent: 29 mai 2003 13:35
To: NETWORKER AT LISTMAIL.TEMPLE DOT EDU
Subject: Re: [Networker] Problem to Backup Mail Box on Exchange Server

Hello Sylvain,

If the error message is identical, it suggests that you have missed the "Sent 
Items" folder.  The folder name appears at the very end of the string.  (The 
actual maximum subject length is somewhat shorter than 1024.)

About the mailbox: You're right, I had forgotten.  The initial release of 3.1 
failed to format the mailbox name correctly.  The support organization has 
updates that display this correctly, but you may easily see which mailbox is 
disconnected by going into the Exchange Backup UI, select Private Mailboxes in 
the left side, and scan for the user whose icon is red on the right.

Thanks,
_Scott

-----Original Message-----
From: Grenon, Sylvain [mailto:Sylvain.Grenon AT slecs DOT ca]
Sent: Thursday, May 29, 2003 6:13 AM
To: Scott Bingham
Subject: RE: [Networker] Problem to Backup Mail Box on Exchange Server


Thank Scoot for your answer I will look in to your recommendation.

For your last statement concerning mailbox is skip due to subject longer than 
1024 bytes, for that user I deleted all E-mails and I still have the same 
problem ?

How about the mailbox



/Private Mailboxes/Chamoun Manila  349 MB  1276317 bytes/second
[820] Exchange Mailbox mb_item is not connected to an Active Directory
user.  It will be skipped.


Thanks!





Sylvain Grenon
Systems Administrator
Snc-Lavalin ECS
(514) 334-6780 ext. 4718
sylvain.grenon AT slecs DOT ca

-----Original Message-----
From: Scott Bingham [mailto:sbingham AT legato DOT com]
Sent: 27 mai 2003 14:29
To: Grenon, Sylvain
Cc: Legato NetWorker discussion
Subject: RE: [Networker] Problem to Backup Mail Box on Exchange Server

Hello Sylvain,

Here are some pointers:

HRESULT 0x8007000e is an E_OUTOFMEMORY error.  Exchange Server is a
notorious user of physical memory; the mailbox backup mechanisms
exacerbate the need for plenty of memory.

HRESULT 0x8004011d is MAPI_E_FAILONEPROVIDER.  This is a more general
logon failure, most commonly associated with having the wrong logon
information, or with having inadequate security in Exchange Server or in
AD.  Some Microsoft programs associate this with the text "Verify that
the Microsoft Exchange Information Store service is running and that you
have the correct permissions to log on. (0x8004011d)."  Some ideas for
working around this may be found in Microsoft Knowledge Base article
Q322312.  (For Exchange Server 5.5, there were known problems where the
Exchange Server would leak memory, providing a possible tie between
MAPI_E_FAILONEPROVIDER and E_OUTOFMEMORY, but if such a condition exists
in Exchange Server 2000, I have never seen it documented.)

HRESULT 0x80004005 is E_FAIL.  This indicates tha an "unspecified
failure" has occurred.  This status means that Exchange Server has
become so confused, that it no longer knows what status to try to
return.

All together, these seem to indicate that the Exchange Server has been
getting more and more confused, perhaps because of lack of memory.  The
steps in Q322312 might help.

The error messages in your first backup show expected behaviour:  we do
not save mailboxes which are not connected to a user (the mailbox is
skipped), nor messages which have subject lines longer than
approximately 1024 bytes (the message is skipped).

Thanks,
_Scott

-----Original Message-----
From: Sylvain Grenon [mailto:sylvain.grenon AT SLECS DOT CA]
Sent: Tuesday, May 27, 2003 8:00 AM
To: NETWORKER AT LISTMAIL.TEMPLE DOT EDU
Subject: [Networker] Problem to Backup Mail Box on Exchange Server


Hello All,

I have errors to backup the Mailbox on Exchange Server.  My Networker
Server is a Unix Tru 64 Compaq running Networker V6.1.  I have Networker
Module for Microsoft Exchange Server Version 3.1.0.74 installed on the
Exchange server running window 2000.


The configuration on the Unix Server is as follow:

saveset ===> MSEXCH:MB

Backup command ===>  nsrxchsv.exe


The first Backup after a reboot of the mail server seem to work with few
errors see the d:\nsr\applogs\nsrxchsv.log


820] Start time Wed May 21 10:19:30 2003
[820] Computer Name: SL-ECS-EXCH-01     User Name: SYSTEM
[820] nsrxchsv_ese.exe Version: 3.1.0.74 Supporting Exchange 2000
[820] System Version: 5.0 Build 2195 Service Pack 3
[820] ESEBCLI2.DLL Version: 6.0.6249.0 Service Pack 3
[820] Command line:
[820]   "D:\nsr\bin\nsrxchsv.exe" -s lifesaver-b -g Exchange_BCK -LL -f
- -
m sl-ecs-exch-01 -l full -q -W 78 -N MSEXCH:MB MSEXCH:MB
[820] NetWorker Server Version: NetWorker 6.1.Build.186 Network/120
[820] Console Code Page: 1252; Master Flag: 0
[820] Options:
[820]   Server: lifesaver-b
[820]   Client: sl-ecs-exch-01
[820]   Save set name: MSEXCH:MB
[820]   Pool: None
[820]   Group: Exchange_BCK
[820]   Level: full
[820]   Compress: False
[820] Temporary directory has been set to default location D:\nsr\tmp.
[820]   Temporary directory: D:\nsr\tmp
[820] Performing an Exchange save operation; save level is Full (Legato
Backup Level: full).
[820] Started PerfMon update thread (Id: 3764)
[820] Performance monitor update thread running
[820]
[820] Backing up Microsoft Exchange Private Mailboxes ...
[820] /Private Mailboxes/Akhdar Wassim  537 MB  1248914 bytes/second
[820] /Private Mailboxes/Andre Guy  91 MB  1613187 bytes/second
[820] /Private Mailboxes/Aouad Peter  1576 MB  1772439 bytes/second
 /Private Mailboxes/Chamoun Manila  349 MB  1276317 bytes/second
[820] Exchange Mailbox mb_item is not connected to an Active Directory
user.  It will be skipped.
[820] /Private Mailboxes/Cherifi Elyes  783 MB  1364894 bytes/second
820] /Private Mailboxes/Schena Alex  16 MB  1157432 bytes/second
[820] Item Emailing: P3110005, P3110006, P3110007, P3110008, P3110009,
P3110010, P3110011, P3110012, P3110013, P3110014, P3110015, P3110016,
P3110017, P3110018, P3110019, P3110020, P3110021, P3110022, P3110023,
P3110024, P3110025, P3110026, P3110027, P3110028, P3110029, P3110030,
P3110031, P3110032, P3110033, P3110034, P3110035, P3110036, P3110037,
P3110038, P3110039, P3110040, P3110041, P3110042, P3110043, P3110044,
P3110045, P3110046, P3110047, P3110048, P3110049, P3110050, P3110051,
P3110052, P3110053, P3110054, P3110055, P3110056, P3110057, P3120058,
P3120059, P3120060, P3120061, P3120062, P3120063, P3120064, P3120065,
P3120066, P3120067, P3120068, P3120069, P3120070, P3120071, P3120072,
P3120073, P3120074, P3120075, P3120076, P3120077, P3120078, P3120079,
P3120080, P3120081, P3120082, P3120083, P3120084, P3120085, P3120086,
P3120087, P3120088, P3120089, P3120090, P3120091, P3120092, P3120093,
P3120094, P3120095, P3120096, P3120097, P3120098, P3120099, P3120100,
P3120101, P3120102, P3120103, P3120104, P3120105, P3120106, P3120107,
P3120108, P3120109, P3110001, P3110002, P3110003, P3110004 in folder
Sent
Items is too long to save: 1142 characters.
[820] /Private Mailboxes/Sembla Mario  1655 MB  1574990
bytes/second820] /Private Mailboxes/Schena Alex  16 MB  1157432
bytes/second
[820] Item Emailing: P3110005, P3110006, P3110007, P3110008, P3110009,
P3110010, P3110011, P3110012, P3110013, P3110014, P3110015, P3110016,
P3110017, P3110018, P3110019, P3110020, P3110021, P3110022, P3110023,
P3110024, P3110025, P3110026, P3110027, P3110028, P3110029, P3110030,
P3110031, P3110032, P3110033, P3110034, P3110035, P3110036, P3110037,
P3110038, P3110039, P3110040, P3110041, P3110042, P3110043, P3110044,
P3110045, P3110046, P3110047, P3110048, P3110049, P3110050, P3110051,
P3110052, P3110053, P3110054, P3110055, P3110056, P3110057, P3120058,
P3120059, P3120060, P3120061, P3120062, P3120063, P3120064, P3120065,
P3120066, P3120067, P3120068, P3120069, P3120070, P3120071, P3120072,
P3120073, P3120074, P3120075, P3120076, P3120077, P3120078, P3120079,
P3120080, P3120081, P3120082, P3120083, P3120084, P3120085, P3120086,
P3120087, P3120088, P3120089, P3120090, P3120091, P3120092, P3120093,
P3120094, P3120095, P3120096, P3120097, P3120098, P3120099, P3120100,
P3120101, P3120102, P3120103, P3120104, P3120105, P3120106, P3120107,
P3120108, P3120109, P3110001, P3110002, P3110003, P3110004 in folder
Sent
Items is too long to save: 1142 characters.
[820] /Private Mailboxes/Sembla Mario  1655 MB  1574990 bytes/second




On the next backup I got the same error as before and then I received
teh
following :




688] /Private Mailboxes/Mongeau Denis  69 MB   879187 bytes/second
[3688] /Private Mailboxes/Morrone Lina  1558 MB  1189010 bytes/second
[3688] /Private Mailboxes/Motta Frank  626 MB  1847926 bytes/second
[3688] /Private Mailboxes/Murphy Catherine  1186 MB  1281977
bytes/second
[3688] /Private Mailboxes/Nassif Pierre  166 MB  1307732 bytes/second
[3688]
mapi(595) Nelson Manel OpenMsgStore error: 0x8004011d
[3688]
mb_item(2773) Nelson Manel open_pst_store() error: 0x8004011d
[3688]
mapi(568) Dest Nguyen Hai  MAPILogonEx() error: 0x8007000e
[3688]
mb_item(2773) Nguyen Hai open_pst_store() error: 0x8007000e
[3688]
mapi(568) Dest Nodzynski Jack  MAPILogonEx() error: 0x8007000e
api(568) Dest Zhang Mark  MAPILogonEx() error: 0x8007000e
[3688]
mb_item(2773) Zhang Mark open_pst_store() error: 0x8007000e
[3688] G:\rt_2002_1Q\nsr\db_apps\aime\svmain.c(1121):
process_mb_backup() =
0x000004de
[3688] The backup of Microsoft Exchange Private Mailboxes completed
[3688] Processed 353209 items 42 GB  in 9:53:36  1222723 bytes/second
[3688] Stopping performance monitor update thread.
[3688] Performance monitor update thread terminating
[3688] Completion time Thu May 22 07:20:35 2003



Since then when be backup start I am getting the followings so I will
need
to reboot the mail Server !!!!


[3832] Start time Thu May 22 10:51:09 2003
[3832] Computer Name: SL-ECS-EXCH-01     User Name: SYSTEM
[3832] nsrxchsv_ese.exe Version: 3.1.0.74 Supporting Exchange 2000
[3832] System Version: 5.0 Build 2195 Service Pack 3
[3832] ESEBCLI2.DLL Version: 6.0.6249.0 Service Pack 3
[3832] Command line:
[3832]   "D:\nsr\bin\nsrxchsv.exe" -s lifesaver-b -g Exchange_BCK -LL -f
- -
m sl-ecs-exch-01 -l full -q -W 78 -N MSEXCH:MB MSEXCH:MB
[3832] NetWorker Server Version: NetWorker 6.1.Build.186 Network/120
[3832] Console Code Page: 1252; Master Flag: 0
[3832] Options:
[3832]   Server: lifesaver-b
[3832]   Client: sl-ecs-exch-01
[3832]   Save set name: MSEXCH:MB
[3832]   Pool: None
[3832]   Group: Exchange_BCK
[3832]   Level: full
[3832]   Compress: False
[3832] Temporary directory has been set to default location D:\nsr\tmp.
[3832]   Temporary directory: D:\nsr\tmp
[3832] Performing an Exchange save operation; save level is Full (Legato
Backup Level: full).
[3832] Started PerfMon update thread (Id: 2216)
[3832] Performance monitor update thread running
[3832] mapi(224): MAPILogonEx() = 0x80004005: unknown error -2147467259
(0x80004005)
[3832] G:\rt_2002_1Q\nsr\db_apps\aime\svmain.c(1109): begin_mb_backup()
=
0x80004005
[3832] G:\rt_2002_1Q\nsr\db_apps\aime\profile.c(138):
IProfAdmin::DeleteProfile() = 0x80004005: unknown error -2147467259
(0x80004005)
[3832] The XBSA transaction was not committed; the save operation did
not
complete.
[3832] Processed 0 items 0 KB  in 0:00:01  0 bytes/second
[3832] Stopping performance monitor update thread.
[3832] Performance monitor update thread terminating
[3832] Completion time Thu May 22 10:51:10 2003



If anyone who has an idea what cause my problem, it will be very
appreciate.


Thanks!
Have a nice day!!!

Sylvain Grenon
SNC-Lavalin ECS
2425 Pitfield, Montreal,
Quebec, Canada
sylvain.grenon AT slecs DOT ca
(514)914-3809 ext.4718

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