GUI meaning the LCD panel on the library. No, there were no error codes,
just the text message.

George

David Chan wrote:
>
> GUI.. meaning the LCD panel gui on the P1000? If there is such an error,
> there should be some sort of error codes that comes with it.. something like
> Sense Key, ASQ and ASCQ numbers.. have a look.
>
> David
>
> -----Original Message-----
> From: George Sinclair [mailto:George.Sinclair AT noaa DOT gov]
> Sent: Tuesday, May 27, 2003 11:32 PM
> To: NETWORKER AT LISTMAIL.TEMPLE DOT EDU
> Subject: [Networker] NetWorker won't release load port door on library?
>
> Hi,
>
> We have an ATL P1000 with two SDLT drives. We notice that if we use the
> GUI panel to load or remove tapes via the load port door, we have no
> problems. However, as soon as we use the nsrjb command to deposit or
> withdraw a tape via the door then the next time I attempt to open the
> door from the GUI, I receive an error like:
>
> Removal of media not allowed from load port
>
> This message is displayed on the GUI. I have tried everything to get it
> to unlock the door, including a hardware reset command from nsrjb but
> nothing short of power cycling the library will do it. But, if I do
> power cycle it then all is well again. From what I can determine, for
> some reason, NetWorker might somehow be locking or reserving the load
> port. Is there some way I can send it a command to tell it to relinquish
> it? I'm not aware of any command to eject or open the load port door.
> The only way I know to do this is manually from the GUI panel.
>
> I should note that this library is attached to a Linux storage node
> running Redhat 7.3 and NetWorker 6.1.1. This storage node also manages
> our STK L80. Our primary server is running 6.1.1 also and manages an ATL
> P1000 with 3 DLT 7000 drives. We don't see these problems on this older
> P1000, but then again, that's a different OS, firmware level, etc. Also,
> the STK L80 doesn't allow you to move tapes around from the GUI, so we
> use only the nsrjb command to deposit and withdraw tapes on that guy so
> he, too, is a different beast. I should also note that we have the
> latest firmware on the SDLT library. Furthermore, I did call Quantum
> about this, and they sincerely believe that this is an issue with the
> backup software, and that I should contact Legato about this matter.
>
> Would appreciate any feedback.
>
> Thanks.
>
> George Sinclair
> George.Sinclair AT noaa DOT gov
>
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