Yes, to give them credit, the new knowledge base seems to be a lot better
then the old one.  Typing in an error message yields several relevant
documents.  The documents appear to be for current Networker releases now
also (no more "apply this patch for Networker 4.1x..").


Robert Maiello
Thomson
Medical Economics


On Wed, 13 Nov 2002 11:14:12 -0500, Peacock, Tom <TPeacock AT DETMA DOT ORG> 
wrote:

>Hi Carter,
>
>Are you saying that you can find what you are looking for on the the
>eKnowledgebase ?
>
>
>
>
>
>-----Original Message-----
>From: Fowler, Carter [mailto:CFowler AT CITY.LONDON.ON DOT CA]
>Sent: Wednesday, November 13, 2002 10:56 AM
>To: NETWORKER AT LISTMAIL.TEMPLE DOT EDU
>Subject: Re: [Networker] RES: [Networker] Tech dialog on web support
>service
>
>
>Hate to flame them but in all honesty, the search performed on the old tech
>diag rarely produced positive results.
>
>
>-----Original Message-----
>From: ctbeers AT SYR DOT EDU
>Sent: Wednesday, November 13, 2002 10:45 AM
>To: ctbeers AT SYR DOT EDU; NETWORKER AT LISTMAIL.TEMPLE DOT EDU
>Subject: Re: RES: [Networker] Tech dialog on web support service
>
>I certainly agree with you as I use Solstice Backup and used the Tech Dialog
>stuff a lot to solve problems.  This does make me upset.
>
>Chris
>
>>>> stefan.bartels AT HAMBURG-MANNHEIMER DOT DE 11/13/02 10:35AM >>>
>Hi,
>
>why does Legato want that only customers with a direct Legato support and
>Partners have access to that Dialog?
>Now I have to open a call for every little problem which I normaly get
>solved by the dialog (or not).
>When I have to backup with new BMOs I first looked a that Information
>source if any problems exist. Now that source is empty for me because I
>haven t a support contract with Legato. I have a support contract with a
>Partner of Legato who don t give me the login/password.
>
>That makes me really angry about Legato.
>
>Stefan
>
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