Hate to flame them but in all honesty, the search performed on the old tech 
diag rarely produced positive results.


-----Original Message-----
From: ctbeers AT SYR DOT EDU 
Sent: Wednesday, November 13, 2002 10:45 AM
To: ctbeers AT SYR DOT EDU; NETWORKER AT LISTMAIL.TEMPLE DOT EDU
Subject: Re: RES: [Networker] Tech dialog on web support service

I certainly agree with you as I use Solstice Backup and used the Tech Dialog
stuff a lot to solve problems.  This does make me upset.

Chris

>>> stefan.bartels AT HAMBURG-MANNHEIMER DOT DE 11/13/02 10:35AM >>>
Hi,

why does Legato want that only customers with a direct Legato support and
Partners have access to that Dialog?
Now I have to open a call for every little problem which I normaly get
solved by the dialog (or not).
When I have to backup with new BMOs I first looked a that Information
source if any problems exist. Now that source is empty for me because I
haven t a support contract with Legato. I have a support contract with a
Partner of Legato who don t give me the login/password.

That makes me really angry about Legato.

Stefan

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