Re: [ADSM-L] ANS0361I error on Linux Box

Hi Jeanne,

I do not know specific root cause, but in several reported cases, the
following approach has been known to resolve the issue:

Reboot, and see if that clears the issue.

If that does not clear the issue, run fsck against the file system and see
if that clears the issue.

If that still does not clear things up, please open a PMR so we can get
better attention on it. If you go that route, I suggest collecting a client
SERVICE trace in advance, so you have it available for support:

1. Add these options to the dsm.opt file:

   TRACEFLAGS SERVICE
   TRACEFILE tracefilename

where tracefilename is the name of the file where the trace data is
written, e.g., /bigfs/tsmtrace.out

As my example trace file name implies, make sure you direct the trace file
to a file system with plenty of room for the trace data.

2. Restart the scheduler. Presumably the problem will occur at the next
scheduled backup.

3. After the problem occurs, collect these items and make them available to
support:

   the trace file
   dsmerror.log
   dsmsched.log

Regards,

- Andy

____________________________________________________________________________

Andrew Raibeck | Tivoli Storage Manager Level 3 Technical Lead |
storman AT us.ibm DOT com

IBM Tivoli Storage Manager links:
Product support:
http://www.ibm.com/support/entry/portal/Overview/Software/Tivoli/Tivoli_Storage_Manager

Online documentation:
https://www.ibm.com/developerworks/mydeveloperworks/wikis/home/wiki/Tivoli
+Documentation+Central/page/Tivoli+Storage+Manager
Product Wiki:
https://www.ibm.com/developerworks/mydeveloperworks/wikis/home/wiki/Tivoli
+Storage+Manager/page/Home

"ADSM: Dist Stor Manager" <ADSM-L AT VM.MARIST DOT EDU> wrote on 2014-09-11
10:31:29:

> From: Jeanne Bruno <JBruno AT CENHUD DOT COM>
> To: ADSM-L AT VM.MARIST DOT EDU
> Date: 2014-09-11 10:32
> Subject: Re: ANS0361I error on Linux Box
> Sent by: "ADSM: Dist Stor Manager" <ADSM-L AT VM.MARIST DOT EDU>
>
> Yes thank you.  I saw those.
> Well, when I do a manual backup it finishes successfully.  A
> Scheduled backup gives me the errors.
> The same server was failing while trying to backup a .tar file, so I
> put the .tar file as an exclude in the options file, but now I get
> the errors I posted.
> So I thought if anyone had any insite......
>
>
> -----Original Message-----
> From: ADSM: Dist Stor Manager [mailto:ADSM-L AT VM.MARIST DOT EDU] On
> Behalf Of Angela Robertson
> Sent: Thursday, September 11, 2014 10:19 AM
> To: ADSM-L AT VM.MARIST DOT EDU
> Subject: Re: [ADSM-L] ANS0361I error on Linux Box
>
> Based on the message information available online, you might need to
> contact support. Here's what I found:
>
> ANS0361I:
> www.ibm.com/support/knowledgecenter/SSGSG7_6.4.0/
> com.ibm.itsm.msgs.client.doc/msg-ANS0361I.html
> ANS1999E:
> https://urldefense.proofpoint.com/v1/url?u=http://www.ibm.com/
> support/knowledgecenter/SSGSG7_6.4.0/com.ibm.itsm.msgs.client.doc/
> msg-ANS1999E.html&k=pCpgOv%2FKLW5dYRss05kLEw%3D%3D%
> 0A&r=f3l1RRS8gTbNHXijSp2%2BKEusapsywszEyX0xc4Ub8BM%3D%
> 0A&m=BxTBqoJ2Hs%2FKzaa6BEqX%2FbJhXpGPN%2BhQok%2BH9DaNvvI%3D%
> 0A&s=4b96c66a950c024df5b7802040091515b3ee58c263ceb4ab6edf19e9361ae6db
> ANS1028S:
> https://urldefense.proofpoint.com/v1/url?u=http://www-01.ibm.com/
> support/knowledgecenter/SSGSG7_6.4.0/com.ibm.itsm.msgs.client.doc/
> msg-ANS1028S.html&k=pCpgOv%2FKLW5dYRss05kLEw%3D%3D%
> 0A&r=f3l1RRS8gTbNHXijSp2%2BKEusapsywszEyX0xc4Ub8BM%3D%
> 0A&m=BxTBqoJ2Hs%2FKzaa6BEqX%2FbJhXpGPN%2BhQok%2BH9DaNvvI%3D%
> 0A&s=81e5e9b449e723657df719033fb17323c1e2dfd9f0dca03a137f286990135608
> ----------------------------------------------------------------
> Angela Robertson
> IBM Software Group
> Durham, NC 27703
> aprobert AT us.ibm DOT com
> ----------------------------------------------------------------
>
> "ADSM: Dist Stor Manager" <ADSM-L AT VM.MARIST DOT EDU> wrote on 09/11/2014
> 09:54:07 AM:
>
> > From: Jeanne Bruno <JBruno AT CENHUD DOT COM>
> > To: ADSM-L AT VM.MARIST DOT EDU
> > Date: 09/11/2014 09:56 AM
> > Subject: [ADSM-L] ANS0361I error on Linux Box Sent by: "ADSM: Dist
> > Stor Manager" <ADSM-L AT VM.MARIST DOT EDU>
> >
> > Hello.  We have a linux server with TSM 6.4 for Linux installed.
> >
> > Anyone ever see these messages:
> > 09/10/2014 08:17:53 ANS0361I DIAG: TransErrno: Unexpected error from
> > GetFSInfo:stat, errno = 127
> > 09/10/2014 20:30:38 ANS0361I DIAG: TransErrno: Unexpected error from
> > GetFSInfo:stat, errno = 127
> > 09/10/2014 20:30:39 ANS0361I DIAG: TransErrno: Unexpected error from
> > GetFSInfo:stat, errno = 127
> > 09/10/2014 20:31:05 ANS0361I DIAG: TransErrno: Unexpected error from
> > GetFSInfo:stat, errno = 127
> > 09/10/2014 20:32:33 ANS0361I DIAG: TransErrno: Unexpected error from
> > GetFSInfo:stat, errno = 127
> > 09/10/2014 20:32:33 ANS0361I DIAG: TransErrno: Unexpected error from
> > lstat, errno = 127
> > 09/10/2014 20:32:33 ANS0361I DIAG: TransErrno: Unexpected error from
> > GetFSInfo:stat, errno = 127
> > 09/10/2014 20:32:34 ANS1999E Incremental processing of '/' stopped.
> >
> > 09/10/2014 20:32:34 ANS1028S An internal program error occurred.
> >
> > Not finding much on Google.
> >
> > ____________________
> > Jeannie Bruno
> > Senior Systems Analyst
> > jbruno AT cenhud DOT com<mailto:jbruno AT cenhud DOT com>
> > Central Hudson Gas & Electric
> > (845) 486-5780
> >
>