ADSM-L

[ADSM-L] IBM Support Portal Search

2013-10-29 13:56:50
Subject: [ADSM-L] IBM Support Portal Search
From: "Sergio O. Fuentes" <sfuentes AT UMD DOT EDU>
To: ADSM-L AT VM.MARIST DOT EDU
Date: Tue, 29 Oct 2013 17:55:50 +0000
Is it me, or is anyone else running into this issue:

9 out of 10 times I try and do a search (with or without my IBM ID) on the
support portal search page, I get a "Search is temporarily unavailable"
error message.  This is really really frustrating and the only way I've
found to clear the error is to purge my browser of ALL IBM cookies.  I'm
not even sure if that actually works all the time.  I remember being
irritated at some point when that didn't work either.

Now there's a link on the portal page that says that the portal is getting
a new lookŠ  great..  how about working on the functionality.

I'm not even sure how I would get a complaint across to IBM about the
portal messages.  There's no way direct way to contact IBM's portal
administrators with any issues and errors.  Any thoughts, corrective
actions?

This happens on any number of browsers.  I mainly use Firefox on Mac (but
I get similar errors with other browsers on other platforms).

Sergio
U. of Maryland

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