Seriously, how difficult would it be to minimally send the info out to the IBM 
forums like this one BEFORE the change?

Everyone I know who specializes in an IBM product voices the complaint that you 
can never find anything on their sites.
The common opinion is "Here today gone tomorrow".

~Rick



-----Original Message-----
From: ADSM: Dist Stor Manager [mailto:ADSM-L AT VM.MARIST DOT EDU] On Behalf Of 
Wojciech Zukowski
Sent: Friday, April 19, 2013 3:25 AM
To: ADSM-L AT VM.MARIST DOT EDU
Subject: Re: [ADSM-L] OK, who moved the TSM manuals? (again....) I have 
customers to support...

IBM always changes www without taking care about customers.
doesn't matter if it is TSM or AIX. Making bookmarks makes no sense - they live 
for 6-8 months.

brgds
Wojtek

--
Wojciech Zukowski
Senior Systems Engineer
www.lhsystems.com


W dniu 2013-04-19 02:15, Prather, Wanda pisze:
> Dave,
> I really appreciate your response and your continued support of the TSM 
> community.
> Thank you.
>
> I will contact Claire Byrne.
> This was a very inappropriate action to take.
> If they weren't ready to update the links from the support site, they 
> shouldn't have moved the documentation.
>
> One of the biggest selling points Commvault has against TSM that I constantly 
> hear and have to fight against EVERY WEEK is that "TSM is too complicated".
> And it is.
> I have difficulty getting my customers to use the Tivoli support pages at 
> all, and this is one of the reasons why.  Information is moved and removed 
> inappropriately and on a whim, without regard to customer needs.
>
> Wanda
>
>
>
>
>
> -----Original Message-----
> From: ADSM: Dist Stor Manager [mailto:ADSM-L AT VM.MARIST DOT EDU] On Behalf 
> Of Dave Canan
> Sent: Thursday, April 18, 2013 4:14 PM
> To: ADSM-L AT VM.MARIST DOT EDU
> Subject: Re: [ADSM-L] OK, who moved the TSM manuals? (again....) I have 
> customers to support...
>
> Here is the reply I got from Information Development.
>
> ==============
>
> We're very sorry for the inconvenience that the site change has caused. The 
> Tivoli Documentation Central site was moved to new infrastructure, and 
> redirects were not possible.
>
> If you have a bookmark for the former Tivoli Documentation Central site, you 
> will need to update it. So if you have this link:
> http://www.ibm.com/developerworks/wikis/display/tivolidoccentral/Home
> Please use one of the following links instead:
> ibm.com/tivoli/documentation
> http://www.ibm.com/developerworks/community/wikis/home/wiki/Tivoli%20D
> ocumentation%20Central
>
> If you have bookmarks for product specific sites within Tivoli 
> Documentation Central, you can find the new links by looking for the 
> products you need at ibm.com/tivoli/documentation
>
> For example, the Tivoli Storage Manager page moved from this location:
> http://www.ibm.com/developerworks/wikis/display/tivolidoccentral/Tivol
> i+Storage+Manager
> To this location:
> http://www.ibm.com/developerworks/community/wikis/home/wiki/Tivoli%20D
> ocumentation%20Central/page/Tivoli%20Storage%20Manager
>
> The following link might be helpful to find any Tivoli storage product:
> http://www.ibm.com/developerworks/community/wikis/home/wiki/Tivoli%20D
> ocumentation%20Central/page/S
>
> If anyone has problems finding what you need, you can post a comment 
> to any page in Tivoli Documentation Central.  (To comment, you need to 
> sign in, which requires using your existing IBM ID, or registering a 
> new IBM ID with
> developerWorks.)
>
> If you have questions regarding this Wanda, you can send an email to Clare 
> Byrne at:
>
> byrnec AT us DOT ibm DOT com
>
> She also mentioned that they are working on getting the link in the support 
> site updated.
>
>
> Dave Canan
> IBM Advanced Technical Skills
>
>
>
> On Wed, Apr 17, 2013 at 10:42 PM, Dave Canan <ddcanan AT gmail DOT com> wrote:
>
>> Wanda, for now use the following link to access all the info centers 
>> for all the TSM releases. I will talk to a developer in the morning 
>> to see what has happened here.
>>
>>
>> https://www.ibm.com/developerworks/community/wikis/home?lang=en#!/wik
>> i /Tivoli%20Documentation%20Central/page/Tivoli%20Storage%20Manager
>>
>>
>> Dave Canan
>> IBM Advanced Technical Skills
>> ddcananATus.ibm.com
>>
>>
>> On Wed, Apr 17, 2013 at 8:58 PM, Prather, Wanda <Wanda.Prather AT icfi DOT 
>> com>wrote:
>>
>>> I had a link to TSM infoCenter Central.
>>> Now it brings up a perfectly useless TSM Developerworks Public Wiki page.
>>> https://www.ibm.com/developerworks/community/wikis/home?lang=en
>>>
>>> If you scroll down that page and click on Tivoli Storage Manager, 
>>> then click the link to  > Documentation Central, it loops back to 
>>> the top of the same page.
>>>
>>> If you go to the TSM support page
>>>
>>> http://www-947.ibm.com/support/entry/portal/Overview/Software/Tivoli
>>> / Tivoli_Storage_Manager and click the link for Product 
>>> documentation, it takes you to the same crap.
>>>
>>> If you click the Documentation tab,
>>> that also takes you to the same crap.
>>>
>>> Does someone have the name of a human we can contact and tell them 
>>> to
>>> a) put the infocenter links back where they were, and then b) leave 
>>> the manual links alone?
>>> I don't' want to be in "developer works wiki".  I want clean access 
>>> to manuals.
>>>
>>> I don't understand why IBM thinks it's ok to play with this 
>>> information, which is all that's happening here (again.  and again.) 
>>> I have customers to support, and I don't have time for this.
>>>
>>> Wanda Prather
>>> Tivoli Storage Manager Consultant
>>>
>>>
>>>
>>>
>>>
>>> Wanda Prather  |  Senior Technical Specialist  | 
>>> Wanda.Prather AT icfi DOT com | www.icfi.com ICF International  | 401 E.
>>> Pratt St, Suite 2214, Baltimore, MD 21202 |
>>> 410.539.1135 (o)
>>>
>>