Hello Jim
I got it to work. We have a company that looks after our Exchange environment.
I had them login as the Exchange Admin, and do the mailbox restore, pressing
the tab key after selecting the date. They were able to restore the account. I
will fix the permissions on the backup account. Thanks for the help.
Michael Devenney
-----Original Message-----
From: ADSM: Dist Stor Manager [mailto:ADSM-L AT VM.MARIST DOT EDU] On Behalf Of
Schneider, Jim
Sent: August-28-12 10:47 AM
To: ADSM-L AT VM.MARIST DOT EDU
Subject: Re: [ADSM-L] Restoring single mailbox TDP for Exchange
Why clear the filters? I think the filter restricts the restore to the
selected date. And, while you probably did so, make sure to use the tab key
after entering the date.
Jim
-----Original Message-----
From: ADSM: Dist Stor Manager [mailto:ADSM-L AT VM.MARIST DOT EDU] On Behalf Of
Michael Devenney
Sent: Tuesday, August 28, 2012 10:34 AM
To: ADSM-L AT VM.MARIST DOT EDU
Subject: Re: [ADSM-L] Restoring single mailbox TDP for Exchange
Hello Jim
I open the GUI, select Utilities -> Restore Mailbox. I select the user's name,
and underneath this is a line that says: Backup Date. I put in August 17 2012
and left the time as is. I clicked on clear filters and clicked on restore. I
still get the ACN5924e error. I am wondering if it could be a permissions issue?
-----Original Message-----
From: ADSM: Dist Stor Manager [mailto:ADSM-L AT VM.MARIST DOT EDU] On Behalf Of
Schneider, Jim
Sent: August-28-12 9:30 AM
To: ADSM-L AT VM.MARIST DOT EDU
Subject: Re: [ADSM-L] Restoring single mailbox TDP for Exchange
Michael,
>From the Recover tab, Mailbox Restore option click Show Filter Options click
>Add Row The Column Name drop-down lets you select 'Backup Date'
The only Operator available is "<="
Under Value enter the backup date.
Note: after you enter the backup date, press the tab key. Won't work if you
don't hit the tab key. (This little step stopped us for a while).
The Exchange admin was able to recover a single email from a prior backup.
Hope this helps,
Jim Schneider
-----Original Message-----
From: ADSM: Dist Stor Manager [mailto:ADSM-L AT VM.MARIST DOT EDU] On Behalf Of
Michael Devenney
Sent: Tuesday, August 28, 2012 8:16 AM
To: ADSM-L AT VM.MARIST DOT EDU
Subject: Re: [ADSM-L] Restoring single mailbox TDP for Exchange
Hello Gary
The email backup retention is set to 21 days. The Management class has the
following settings; Different versions - no limit, number of days to keep
inactive versions - 30 days.
Thanks
Michael Devenney
-----Original Message-----
From: ADSM: Dist Stor Manager [mailto:ADSM-L AT VM.MARIST DOT EDU] On Behalf Of
Lee, Gary
Sent: August-28-12 8:01 AM
To: ADSM-L AT VM.MARIST DOT EDU
Subject: Re: [ADSM-L] Restoring single mailbox TDP for Exchange
What are your retention settings on the copygroup in the management class for
email backups?
Gary Lee
Senior System Programmer
Ball State University
phone: 765-285-1310
-----Original Message-----
From: ADSM: Dist Stor Manager [mailto:ADSM-L AT VM.MARIST DOT EDU] On Behalf Of
Michael Devenney
Sent: Tuesday, August 28, 2012 8:51 AM
To: ADSM-L AT VM.MARIST DOT EDU
Subject: [ADSM-L] Restoring single mailbox TDP for Exchange
Hello
I am running TSM 6.2.3.0 on Windows 2008 R2, TDP for Exchange version 6.1.3.2
and Exchange 2010. I need to recover a single user's mailbox from August 17th
2012. When I try this through the TDP GUI (I select the user's name from the
list and enter in the time and date to restore from as August 17 2012 at
8:00pm), I get the following error:
ACN5924E No usable backups found on the TSM server.
I checked the log from August 17th 2012 and the Exchange databases backed up
successfully. Does anyone have any ideas on what is happening and how to fix
it? I tried to research the error and found basically nothing.
Thanks
Michael Devenney CNE, MCP, A+, Server+
Service Administrator
River East Transcona School Division
589 Roch Street
Winnipeg, Mb. R2K 2P7
Canada
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